Citadines Pearl Hoi An

5.0 star property
Luxury hotel on the beach, with outdoor pool

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Citadines Pearl Hoi An

View from room
Beach/ocean view
40-inch TV with digital channels
Poolside bar
On the beach, beach towels, beach volleyball, beach bar
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 58 of 58 rooms

One Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Two Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 75 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Deluxe King Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Studio Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe King Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Twin Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

Premier Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Bidet
Hairdryer
  • 60 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Superior King Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Superior Twin Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

Superior Twin Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

Superior King Garden View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Three Bedroom Deluxe Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 135 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Villa includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate dining area
Soundproofed
Private pool
Air conditioning
Kitchenette
Fridge
Dining table
  • 300 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 4 Single Beds

Three Bedroom Executive Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
3 bedrooms
Bidet
Hairdryer
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Bed

Two Bedroom Premier Suite Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
2 bedrooms
Bidet
Hairdryer
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Two Bedroom Executive includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
2 bedrooms
Bidet
Hairdryer
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Two Bedroom Executive Suite Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
2 bedrooms
Bidet
Hairdryer
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Deluxe Twin Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

Two Bedroom Premier Suite Ocean View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 190 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Three Bedroom Deluxe Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 133 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Three Bedroom Executive Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 180 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Three Bedroom Premier Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 195 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Five Bedroom Premier Villa

Highlights

Balcony
Separate dining area
Soundproofed
Private pool
Air conditioning
Dining table
TV
5 bedrooms
  • 300 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 4 Single Beds

Deluxe Twin Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

Premier Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Separate bedroom
Bidet
Hairdryer
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Studio

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

One Bedroom Deluxe

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Two Bedroom Deluxe

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 73 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Three Bedroom Premier Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
3 bedrooms
Bidet
Hairdryer
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Double Bed

Two Bedroom Executive

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 155 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Two Bedroom Executive Suite

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dining table
TV
  • 118 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Superior King Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Superior Twin Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

Superior King Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Twin Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

Deluxe King Garden View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe King Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Dining table
TV
Bidet
Hairdryer
Private bathroom
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Garden View

  • Sleeps 2
  • 2 Single Beds

3-Bedroom Premier Suite

  • Sleeps 6
  • 1 Queen Bed, 1 Single Bed and 1 King Bed

3-Bedroom Deluxe Suite

  • Sleeps 6
  • 2 Single Beds, 1 Queen Bed and 1 King Bed

2-Bedroom Premier Suite Ocean View

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Five Bedroom Beach Front Pool Villa

  • Sleeps 10
  • 2 Single Beds, 3 Queen Beds and 1 King Bed

2-Bedroom Deluxe

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Ocean View Twin

  • Sleeps 2
  • 2 Single Beds

Studio Deluxe

  • Sleeps 2
  • 1 King Bed

Superior King Garden View

  • Sleeps 2
  • 1 King Bed

Deluxe King Garden View

  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Room

  • Sleeps 2
  • 1 King Bed

2-Bedroom Executive

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

Deluxe Ocean View Twin

  • Sleeps 2
  • 2 Single Beds

1-Bedroom Deluxe

  • Sleeps 2
  • 1 King Bed

Premier Room with Ocean View

  • Sleeps 2
  • 1 King Bed

Superior Twin Garden View

  • Sleeps 2
  • 2 Single Beds

3-Bedroom Executive Suite

  • Sleeps 6
  • 2 Single Beds, 1 King Bed and 1 Queen Bed

2-Bedroom Executive Suite Ocean View

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Ocean View

  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Family

  • Sleeps 3
  • 1 Single Bed and 1 King Bed

Similar properties

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
An Bang Beach, Cam An Ward, Hoi An, Quang Nam, 564310

What's nearby

  • An Bang Beach - 19 min walk
  • Cua Dai Beach - 6 min drive
  • Chua Cau - 8 min drive
  • Hoi An Market - 9 min drive
  • Hoi An Night Market - 9 min drive

Getting around

  • Da Nang Station - 22 min drive
  • Da Nang (DAD-Da Nang Intl.) - 36 min drive

Restaurants

  • ‪Bikini Bottom Express Hoi An - ‬16 min walk
  • ‪The DeckHouse - ‬16 min walk
  • ‪Soul Kitchen - ‬16 min walk
  • ‪The Shore Club - ‬16 min walk
  • ‪The Fisherman - ‬18 min walk

About this property

Citadines Pearl Hoi An

Luxury hotel near An Bang Beach
You can look forward to a free breakfast buffet, a beach bar and a poolside bar at Citadines Pearl Hoi An. With a beachfront location, beachfront dining and beach volleyball, this hotel is the perfect place to soak up some sun. Indulge in a facial, a body treatment and a massage at the on-site spa. The on-site restaurant, The Pearl Zone, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a corner/local shop and a terrace.
Additional perks include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking
  • An outdoor tennis court, concierge services and a 24-hour front desk
  • A vegetable garden, beach towels and a lift
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 582 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Showers, bidets and free toiletries
  • 40-inch TVs with digital channels
  • Wardrobes/cupboards, balconies and daily housekeeping

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sea Breeze Pool Bar
  • The Pearl Zone

Things to do

  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Dining table
  • Grocery/convenience store
  • Lifeguards on site
  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 800000 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 800000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Pearl Hoi Festa Apartments Hoi An
Pearl Hoi Festa Apartments
Pearl Hoi Festa Hoi An
Pearl Hoi Festa
The Pearl Hoi An a Festa Apartment
Pearl Festa Apartments Hoi Hoi An
Pearl Festa Apartments Hoi
Pearl Festa Hoi Hoi An
Pearl Festa Hoi
The Festa Apartments Hoi An
Pearl Hoi Festa Apartment Aparthotel Hoi An
Pearl Hoi Festa Apartment Aparthotel
Pearl Hoi Festa Apartment Hoi An
Pearl Hoi Festa Apartment
The Pearl Festa Apartments Hoi An
The Pearl Hoi An
The Pearl Hoi An Apartments
Citadines Pearl Hoi An Hotel
Citadines Pearl Hoi An Hoi An
Citadines Pearl Hoi An Hotel Hoi An

Frequently asked questions

Does Citadines Pearl Hoi An have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Citadines Pearl Hoi An pet-friendly?

No, pets are not allowed at this property.

How much is parking at Citadines Pearl Hoi An?

Self-parking is free at this property.

What time is check-in at Citadines Pearl Hoi An?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Citadines Pearl Hoi An?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Citadines Pearl Hoi An located?

Nestled on the beach, this Hoi An hotel is within 1 mi (2 km) of Ha My Beach and An Bang Beach. Cua Dai Beach and Chuc Thanh Pagoda are also within 3 miles (5 km).

Citadines Pearl Hoi An Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 90 out of 187 reviews" "
Rating 8 - Good. 53 out of 187 reviews" "
Rating 6 - Okay. 30 out of 187 reviews" "
Rating 4 - Poor. 6 out of 187 reviews" "
Rating 2 - Terrible. 8 out of 187 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was clean and comfortable with a good bathroom and shower. The wifi worked well. The problem with this place is that it is enormous in size and the place is like a ghost town. The shops are all empty and there are areas completely deserted. It is not near any town or shops or alternative dining places within walking distance. As you walk around it is a bit creepy and weird. We shortened our intended stay here as it didn't suit us.
Stayed 5 nights in Jan 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay here as our first time was fantastic. Everything was a good as the previous time and the location is fantastic.
Stayed 10 nights in Oct 2024

2/10 Terrible

Lachlan

Disliked: Property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Shahrukh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay amazing service
Stayed 4 nights in Dec 2024

2/10 Terrible

Manula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is not well maintained and overall all the facilities dated.
Stayed 2 nights in Dec 2024

10/10 Excellent

Allan

Stayed 7 nights in Nov 2024

8/10 Good

Thuy-An

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel however not much happening in and around the vicinity at lotte. Many shops abandoned and closed. Staff were friendly
Stayed 1 night in Dec 2024

10/10 Excellent

sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a deluxe room but had a poor view ,we asked for an upgrade and were shown two rooms at no extra charge. We chose a premier ocean view room. Only good thing about this room was the view all amenities were better in deluxe room . PRO’S and CON’S Best thing about this place is the staff , everything was done with smiles and really looked after us ,they could not do enough for us when my wife’s suit case arrived damaged. Premiere ocean view room. Only good thing is the view. Tiny fridge no ice maker and didn’t get cold even though changed out 3 times but deluxe room had full size fridge freezer. Outdoor lounge supplied in living room very uncomfortable better for a real couch as per deluxe room No rain shower as per deluxe room just hand held not a lot of pressure and dies off after a few minutes Pool area . Pool lounges have no Foam Matt’s very hard on back and butt Asked them why not supply them and have no answer Pool towels are small ,old and very thin wornout ,need 2 each time . Pool bar is great not a swim up but has food and drinks made and cocktails are nice Only beer is available for 2 for one happy hour . Beach Beach was filthy with tons of sticks ,plastic and foam washed up all over it No beach area set up at all by the hotel to relax on like other hotels have Shops. Shops are mostly all closed which is a shame there were so many places in the resort to shop before Covid hit but still a couple of small marts and a couple restaurants only.one restaurant
Stayed 11 nights in Nov 2024

10/10 Excellent

sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property. I know there are lots of bad reviews on here but I don’t think it’s as bad as people are saying. Yes it has a lot of empty spaces but I already expected it by reading everyone’s reviews. The room we had was a sea view and it was nice and clean. The washrooms were nice and not smelly at all. I LOVED their Korean Sauna spa and they have a huge gym. Our room was very clean and most of the staff was really nice. We ate at the Korean restaurant 2 nights and both times were really good. The owner/staff was very friendly as well. The front desk team made it special for my mom’s bday and surprised her with cake. (Shout out to tram and nga and everyone else there) The spa staff was always very helpful and kind. (I don’t know their names but they were honestly the sweetest) The housekeeping staff was always cheerful and sweet. The only thing I could think of is they need to train up their breakfast staff as they are often standing around talking, not friendly and not doing their jobs. Also yes they don’t allow food but that’s only heavy smelling food. If you bring most foods it’s fine just not the super smelly stuff. We ended up extending our stay for 1 extra night. I would still recommend this place and also would come back.

10/10 Excellent

Elise

Liked: Staff & service, property conditions & facilities
Great facilities . Friendly staff
Stayed 6 nights in Nov 2024

10/10 Excellent

Michelle

Stayed 7 nights in Oct 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed a three night stay at Citadines Pearl Hotel. I chose it for the beach location and enjoyed my room with an ocean view. My room was clean, spacious and as described on the web site. I enjoyed the combination wood bathtub / shower in my bathtub. The breakfast buffet had a large selection, I think the pastries could have been a bit fresher or higher quality. I also noted trash at the hotel’s section of the beach. A great aspect of my stay was that the staff at the hotel were fantastic. They were friendly, knowledgeable and very eager to help me and ensure that I had a great stay. They provided suggestions for visiting and shopping in Hoi An and coordinated spa services for me.
Stayed 3 nights in Oct 2024

10/10 Excellent

AMELIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is kind of off the beaten path from anything but it was a large complex and very self contained if you weren’t into exploring the actual city. There were a ton of amenities and this appeared to be a terrific hotel if you were traveling with children. It was not the vibe my trip was going for but it would be great for a family with young kids. The room was large and had a nice useable balcony. Very quiet facility and the breakfast was very diverse in its options and tasty. The beach area looked to not be super swimming friendly but we did visit while it was stormy out so that may have been why. Good price and the beds were comfy. Also the gym was incredibly well equipped. Good stay if you’re looking for a more all inclusive type feel with lots of options on site for things to do.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my opinion the staff went out of their way to make our stay very comfortable and they were extremely helpful
Stayed 14 nights in Sep 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay but like ghost town
This is a massive resort and sadly was like a ghost town while we were there. The spa facility is amazing and reasonably priced. The pool is also large and nice to be around. However there was not many people staying for such a large resort, you can tell they are struggling to maintain the grounds. We ate dinner at the restaurant once and the only ones there. Reception staff were friendly but other staff not so much. Easy to get to Ancient Hoi An town. Door out to balcony could not be opened although I never asked either. They only issue one key, which was inconvenient. Buffet breakfast was ok.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rajdeep

Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Aug 2024

10/10 Excellent

Helen Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found it was a great place to relax by the pool and the room cleaning was fantastic and staff very friendly and would highly recommend it to my family and friends
Stayed 11 nights in Aug 2024

10/10 Excellent

Rajdeep

Stayed 4 nights in Aug 2024

6/10 Okay

Ricky, Coomera

Travelled with family and small children
Liked: Cleanliness
Context of our review, we are full-time travellers, with 4 children under 6 years that stay in low budget hotels, Airbnb’s, all the way to 5 star. Let’s start with saying, that this hotel experience to be honest was just weird and eerie. Absolutely massive resort complex with retailers however all vacant and closed giving it an eerie feel. The resort is right on the beach, which is amazing to be able to walk to straight from your room. The beach was nice and calm for swimming with kids and great for long walks into the sunset The pool we always love a good pool was absolutely enormous, the downside. It always looked very cloudy and extremely hot so in 33° hot weather jumping into the pool felt like going from hot to hotter like a spa. The resort would not allow food from outside, however hotel food was not great so that made it challenging for our family. The breakfast is huge, but just horrible quality, the staff in the breakfast are also very cold feeling. There’s no warmth in engagement with them. There’s a kids club, which wasn’t bad. There’s an outdoor play equipment also not bad. Rooms have been recently renovated. We had glue seeping up from the wooden floors throughout our whole apartment onto our feet for the whole week which you can imagine we were sleeping with. Housekeeping stuff on the other hand were, Ahn - she was fantastic. Not sure we could recommend this hotel as there are too many other competitive hotels around
Stayed 7 nights in Aug 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service
Stayed 9 nights in Jul 2024

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for 10 days and while there was a bit of a language barrier at times the staff were always friendly and helpful. It was a very relaxing and enjoyable stay. This is a family friendly resort with great facilities for both adults and kids.
Stayed 9 nights in Jul 2024

10/10 Excellent

Helen

Stayed 10 nights in Jul 2024

10/10 Excellent

Gary

Stayed 1 night in Jul 2024