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Mercure Bristol Grand Hotel

4.0 star property
Experience all that Bristol has to offer from this central location. Relax over breakfast or plan your day while you enjoy laundry services and WiFi.

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure Bristol Grand Hotel

Exterior
Bar (on property)
In-room safe, desk, iron/ironing board, free WiFi
Breakfast, lunch, dinner served; British cuisine
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
The price is S$108
includes taxes & fees
9 Feb - 10 Feb

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room, 1 Double Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Family Room, 1 Double Bed with Sofa bed

Highlights

Air conditioning
Flat-screen TV
Sofa bed
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed

Highlights

Air conditioning
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
Desk
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Twin Room, 2 Single Beds

Highlights

Air conditioning
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
Desk
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free WiFi

Privilege, Room, 1 Double Bed

Highlights

Air conditioning
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
Desk
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

In-room safe, desk, iron/ironing board, free WiFi

Room, 1 Double Bed (Compact)

Highlights

Air conditioning
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
Desk
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

Suite, 1 Double Bed

Highlights

Air conditioning
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Eco-friendly cleaning supplies
Desk
  • Sleeps 4
  • 1 Double Bed

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Exterior

Clayton Hotel Bristol City

Free WiFi
Restaurant
Air conditioning
Gym
9.2 out of 10, Wonderful, (840)
The price is S$160
includes taxes & fees
2 Feb - 3 Feb
Clayton Hotel Bristol City
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About the area

Map
Broad Street, Bristol, England, BS1 2EL

What's nearby

  • Bristol Hippodrome Theatre - 6 min walk
  • University of Bristol - 7 min walk
  • O2 Academy - 8 min walk
  • Bristol Cathedral - 9 min walk
  • Cabot Circus Shopping Centre - 10 min walk

Getting around

  • Bristol Temple Meads Station - 15 min walk
  • Bristol International Airport (BRS) - 26 min drive

Restaurants

  • ‪The Commercial Rooms - ‬2 min walk
  • ‪Full Court Press - ‬1 min walk
  • ‪Matina - ‬2 min walk
  • ‪Strawberry Thief - ‬1 min walk
  • ‪San Carlo - ‬2 min walk

About this property

Mercure Bristol Grand Hotel

Upscale hotel near Cabot Circus Shopping Centre
Consider a stay at Mercure Bristol Grand Hotel and take advantage of dry cleaning/laundry services, a bar and a business centre. The on-site British cuisine restaurant, Keepers Kitchen & Bar, offers breakfast, lunch and dinner. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • English breakfast (surcharge), bike hire and self-parking (surcharge)
  • Express check-out, a lift and concierge services
  • A banquet hall, wedding services and laundry services
  • Guest reviews say great things about the helpful staff and location
Room features
All 182 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • Coffee/tea makers, daily housekeeping and desks

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 17 per night)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 16.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 17.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Frequently asked questions

Is Mercure Bristol Grand Hotel pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Mercure Bristol Grand Hotel?

As of 21 Jan,2025, prices found for a 1-night stay for 2 adults at Mercure Bristol Grand Hotel on 9 Feb,2025 start from S$108.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mercure Bristol Grand Hotel?

Self-parking is available for GBP 17.00 per night.

What time is check-in at Mercure Bristol Grand Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure Bristol Grand Hotel?

Checkout is at noon.

Where is Mercure Bristol Grand Hotel located?

Located in Bristol City Centre, this hotel is within a 10-minute walk of St Nicholas Market and Cabot Circus Shopping Centre. Bristol Castle Park and Castle Park are just steps away. Bristol Temple Meads Station is 15 minutes by foot and Bristol (TPB-Bristol Temple Meads Train Station) is 15 minutes.

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 356 out of 1005 reviews" "
Rating 8 - Good. 294 out of 1005 reviews" "
Rating 6 - Okay. 188 out of 1005 reviews" "
Rating 4 - Poor. 111 out of 1005 reviews" "
Rating 2 - Terrible. 56 out of 1005 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this last minute for our wedding anniversary, I added a message on booking to say as such. When checking in we got a free room upgrade and a two complimentary drinks. Room and bed were large, the bed was very comfortable and the bathroom was nice and clean. Had robes and slippers(needed as bathroom tiles were cold!)
Stayed 1 night in Jan 2025

6/10 Okay

Mary Josephine

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Neil

Disliked: Staff & service
Very poor service by Front Desk.
Stayed 1 night in Jan 2025

6/10 Okay

Cedric

Disliked: Staff & service
Stayed 1 night in Jan 2025

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel is in an excellent part of town. It is easily walkable to restaurants, the St Nikolas Market, and the shopping mall. The room itself was basic, but clean. The bar was welcoming and the staff friendly
Stayed 4 nights in Dec 2024

4/10 Poor

Jazmine

Disliked: Cleanliness, property conditions & facilities
.

4/10 Poor

Tara, Bingley

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Overall it was shocking, i had to change rooms in the evening and was met with a young rude boy boasting about his wage. Day staff lovely but he was awful, ruined it for me.
Stayed 1 night in Jan 2025

4/10 Poor

Nykola Jane

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I thought other reviewers were perhaps just being a bit negative based on reviews I read and I went with an open mind, but I have to be honest and say I would not stay there again. It is not a very friendly or welcoming hotel. The foyer is beautiful, but the staff are the heart of a place and it just did not have a friendly or welcoming feel. The room was fine, but not worth the money it cost to stay. The walls are thin, you so will hear other guests. Great location, just a shame it doesn't have a nice feel to the place.
Stayed 2 nights in Dec 2024

10/10 Excellent

Derani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and we would stay again. There were good dining and drinking options within walking distance. The room was comfortable and clean.
Stayed 1 night in Dec 2024

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The person who checked us in lacks customer service. Don’t expect someone who is over enthusiastic but a bit better personality would help. I don’t understand why they take the card to pre authorise the check in payment and when when you check out they take the card again. Surely if a card is pre authorised it just takes the payment. This is how it worked in all other hotels I have stayed at On leaving we were giving a validated car park ticket which was great but it didn’t work. And when I went back to ask about it the aptitude of the staff member was why am I asking this. The hotel itself is lovely; the room was stunning with coffee tea amenities supplied; the bathroom spacious although surprised that the shower itself has no shampoo or shower gel supplies which you would expect to see in a hotel of this standard. We didn’t use the bar area so can’t comment but the general cleanliness of the hotel was lovely and it’s situated in a perfect location for access to the main shopping area and night life.
Stayed 1 night in Dec 2024

10/10 Excellent

Amie

Stayed 1 night in Aug 2024

4/10 Poor

Ian

Disliked: Staff & service, amenities, property conditions & facilities
Not good, go elsewhere Nosiy Staff dis-interested
Stayed 2 nights in Dec 2024

2/10 Terrible

Adele

Disliked: Cleanliness, staff & service, property conditions & facilities
During storm Darragh - freezing cold weather & gale force wind, I paid over £200 for a room with zero heat. Broken thermostat, a tiny radiator (that was pointless), and a super thin summer duvet. I called front desk around 6 times with no answer. I had to go down and see the front desk to ask for blankets and heat which were provided about an hour later. Even with these additions and being fully dressed (with socks on), I was absolutely freezing in bed. I’ve subsequently developed a bad cold. In addition, the room smelled bad, had stains all over the carpet and a dirty bath. Hotel staff advised me to claim a refund via Expedia who I booked the room through. I’ve contacted Expedia (over an hour in phone calls so far plus several emails), only for the hotel to delay their authorisation of my full refund. Update - after my third call to Expedia, the hotel are now refusing to refund the room even partially due to their “no refund policy - no exceptions”. How lovely. So you can pay over £200 for a freezing cold and dirty room and they are happy to take your money for it. Nice. It’s a good job I’m not elderly or immunocompromised, as that room would have finished me off otherwise. I have photos of the carpet/bath/ thermostat/radiator but no one seems bothered in seeing them. Who cares eh, “no exceptions”. I did enjoy breakfast which I paid an additional £17.95 for. I needed something substantial after the night of borderline hypothermia. Can someone please issue my refund.
Stayed 1 night in Dec 2024

4/10 Poor

emma

Liked: Staff & service
Disliked: Property conditions & facilities
The location is central but my room was very small and cold. The air conditioning unit didn’t heat up and the hotel had provided a small electric heater which gave off little heat. The carpets were worn and it was tatty No blankets to add an extra layer onto the bed. No mattress protector. Dialled front desk to enquire about heating but no response. I slept with pillows over the duvet to give an extra layer. In the morning the hairdryer stopped working half way through drying hair. Again no response from the front desk Definitely didn’t feel like good value for £175 a night without breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Mervi

Stayed 1 night in Nov 2024

8/10 Good

Oliver

Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like, in fact the staff went above and beyond when they discovered it was my wedding anniversary! The location is very convenient for the street markets and great food. Convenient parking in a secured adjacent multi-storey located through a ticketed barrier to the left of the frontage.
Stayed 1 night in Dec 2024

10/10 Excellent

Macauley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Went above and beyond. Would rate higher than 5* if i could.
Stayed 1 night in Nov 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness
Really disappointed that we didn't have any information regarding the difficulty in locating the hotel by car, once we entered the city. We spoke too several people, who had the same experience. After an hour of trying to get our room warm with the air conditioning, we were told by the receptionist that it wasn't working properly and were given a electric heater also the extractor in the bathroom didn't work. It's a real shame, because the Hotel itself is exceptional
Stayed 2 nights in Nov 2024

6/10 Okay

Arielle, london

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Hotel staff were very unhelpful, no where to be found when trying to check in and very abrupt and unhelpful. Made me feel very un welcome for the minute I walked I the door. had to deal with a party going on in the room next to me all night on a wednesday evening. Wasn't the best but in a great location.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was favourably impressed by the hotel staff. In particular, Ioan, one of the barman (an eclectic mix of East London and Wales) was very friendly and helpful even to the point of recommending a local restaurant, which lived up to his recommendation. The hotel is old and looks like it may need a touch of TLC to its exterior but everything worked well enough such as the lifts and the bathroom fixtures and fittings. Overall my experience was positive and I would stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatly located, great stay
Stayed 1 night in Sep 2024

8/10 Good

andrew, Huddersfield

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Not quite the mercure standard.
Check in experience was poor. No information given about the hotel or the facilities. We weren't asked or told about breakfastn or check out time. House keeping trolleys were left dotted around the floor with housekeeping laundry bags left by every 4 or 5 rooms. No kettle in the room, but milk, coffee, tea and cups were provided. But with no way to boil the water... Room was comfortable and bed was clean. Other room facilities were as you would expect from Mercure
Stayed 1 night in Oct 2024

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024