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Hotel Firefly

4.0 star property
Family-friendly hotel with full-service spa and free breakfast

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Firefly

Exterior
Indoor pool, open 7:00 AM to 9:00 PM, pool loungers
Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe
Free daily cooked-to-order breakfast
Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Spa
    Spa
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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Deluxe Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Kitchen
Fridge
  • 30 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Suite

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Chalet Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 4 King Beds

View all photos for Skylight Loft

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Skylight Loft

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 250 sq m
  • Mountain view
  • Sleeps 12
  • 6 King Beds

View all photos for Maxi Suite Deluxe

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Maxi Suite Deluxe

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 130 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Maxi Suite Panorama

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Maxi Suite Panorama

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Heating
  • 130 sq m
  • Sleeps 6
  • 3 King Beds

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includes taxes & fees
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About the area

Map
Schluhmattstrasse 55, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt - Furi - 1 min walk
  • Zermatt-Furi Gondola - 5 min walk
  • Zermatt Visitor Center - 12 min walk
  • Sunnegga Ski Resort - 52 min drive

Getting around

  • Zermatt Gornergratbahn Station - 12 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Brown Cow - pub - ‬9 min walk
  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Schmuggler-Höhle Zermatt - ‬4 min walk
  • ‪Old Zermatt - ‬7 min walk
  • ‪Whymper-Stube - ‬7 min walk

About this property

Hotel Firefly

Upscale boutique hotel near Zermatt-Matterhorn Ski Paradise
Free cooked-to-order breakfast, a terrace and a garden are just a few of the amenities provided at Hotel Firefly. Active travellers can enjoy hiking/biking trails, a ropes course and rock climbing at this hotel. Treat yourself to a massage at the on-site spa. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An indoor pool with sunloungers
  • A front desk safe, concierge services and luggage storage
  • Tour/ticket information, free newspapers and smoke-free property
  • A table football, multilingual staff and a lift
Room features
All rooms are individually furnished, and feature comforts such as heated floors and dressing gowns, in addition to thoughtful touches such as free WiFi and safes.
Other amenities include:
  • Children's slippers and free infant beds
  • Hypo-allergenic bedding and Tempur-Pedic beds
  • Free toiletries and hairdryers
  • Flat-screen TVs with Netflix, streaming services and cable channels
  • Furnished balconies or patios, heated floors and kitchens

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, German, Italian, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to noon
  • A bar/lounge

Family friendly

  • Arcade/game room
  • DVD player
  • Free cot
  • In-room kitchen
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with digital channels
  • IPod dock
  • Netflix
  • Streaming services
  • Video game console
  • Video games

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Hob
  • Kitchen
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CHF 150.00 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: CHF 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
Children under 16 years old are not allowed in the swimming pool without adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

Does Hotel Firefly have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 9:00 PM.

Is Hotel Firefly pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 30.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Firefly?

This property doesn't offer parking.

What time is check-in at Hotel Firefly?

Check-in start time: 4:00 PM; check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Firefly?

Checkout is at 11 AM.

Where is Hotel Firefly located?

This family-friendly Zermatt hotel is located in the mountains, steps away from Zermatt-Matterhorn Ski Paradise, Zermatt - Furi and Furi Ski Area. Zermatt-Furi Gondola and Furi - Riffelberg are also within 5 minutes. Zermatt Gornergratbahn Station is 12 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 12 minutes.

Hotel Firefly Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 156 out of 168 reviews" "
Rating 8 - Good. 7 out of 168 reviews" "
Rating 6 - Okay. 0 out of 168 reviews" "
Rating 4 - Poor. 2 out of 168 reviews" "
Rating 2 - Terrible. 3 out of 168 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 2 nights in Sep 2024

8/10 Good

Yunyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Deirdre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was super helpful!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

Robert, MUNDELEIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Spencer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

leslie, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023

8/10 Good

Yuanna

Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place in Zermatt!
Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023

10/10 Excellent

James, Hanover

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just Amazing!
Stayed 3 nights in Jul 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

nini

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Stayed 3 nights in Jun 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.

10/10 Excellent

Fahim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Apr 2023

2/10 Terrible

Annette

Stayed 7 nights in Mar 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Stayed 6 nights in Jan 2023