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"Such a great location nice and quiet yet close to transport, restaurants and the hotel has its own. Very clean and great service. Short distance to all attractions like, Time Square, Statue of Liberty, Brooklyn and Manhattan Bridges, 9/11 Museum and so much more. Perfect place to stay."

"The staff was very friendly and helpful with answering our questions, as we were first time visitors"

"Property is a great location staff is great. The hotelnhas renovated lobby looks great."

"Nice"

"Always love to stay at the Lotte. Top notch all the way. The only complaint this trip was the older man at the concierge desk was rude when we were trying to pick up our stored luggage. One member of our group was sick and I was trying to ask if the concierge workers could possibly deliver our luggage to the room & the man basically yelled at me & told me to "Wait!" in front of several other guests. The other man working at the concierge desk apologized for him and said he was just a little overwhelmed. I understand it happens sometimes, but the rude employee never apologized or even acknowledged me again while I waited, like he told me to do. The other worker helped get our luggage to the room. Other than that isolated incident, the service and experience were great, as usual. "

"Everything Was great everything was beautiful the service employees all great I wish the room had a microwave and a refrigerator but other than that it was wonderful"

"I went to Jalao the food was great also the stay it self is good "

"Very affordable and well located."

"Great first time experience definitely will be coming back! Everyone took safety measures serious with it being New years!"