Empire Hotel Group, Central Park West hotels

"Amazing location, helpful staff, and yummy bakery that you get credit to for breakfast. Could be cleaner - there was mold along rhe sliding shower door, toilet base by the floor wasn’t clean, and air vent had a lot of dust in it. Staff was very helpful and friendly. Has been recently renovated. Could have used a few more pillows, another lamp in the room on the desk, and a mirror outside of the bathroom. There is also nowhere to sit anything in the bathroom. The historic charm is nice and the location is super convenient to the subway lines, Central Park, etc. "

"yes"

"We went to attend the Grand Marshal Saint Patrick’s Day Gala. Safer to stay then drive upstate NY."

"This is a very convenient location for tourist attractions. Times Square is right when you step out. The staff at the hotel were also very helpful and clean. I will recommend."

"We stay here every time we’re in NYC. Love it. The breakfast vouchers are helpful as well. We’re not ones to stay in the room much when we’re on vacation so we don’t require much"

"Tiny room but very clean. Staff were not attentive at all. Charged for water stand without providing coffee or cappuccino at all. Best location for NYFW Sony Hall and great live music! "

"Our stay was wonderful! Perfectly situated in the theater district just a black away from the hustle and bustle of Times Square. Perfect location! The staff was so wonderful. Cindy kept our rooms sparkling clean and was so nice and helpful! She was so accommodating and made it feel like we were staying at a 5 star resort the way she treated us. "

"Overall, this was a really disappointing experience. The lobby itself is beautiful and has a great ambience, and the staff were polite. The rooms were clean and the basic amenities were fine. However, the biggest issue was that the hotel did not deliver what was advertised on Expedia. The room we received looked much older and more worn than the photos online and was definitely not in the same condition that was promised. We also specifically booked a suite with queen beds, but when we arrived we were given two double beds instead. When we brought this up, the hotel did not accommodate us and still charged the same price we originally paid, saying it wasn’t their problem since the booking was through Expedia. Another major downside was the parking. Because the garage is connected to the hotel, it costs $52 per day. If you take your car out during the day and need to re-enter, you are charged another $52. That’s in U.S. dollars, which makes it even more expensive for international travelers once conversion rates are considered. Overall, while the lobby and staff were nice, the room quality and the lack of flexibility with the booking made the stay not worth the price. I would not recommend staying here if you’re expecting the rooms to match the photos online."

"Does the job for a bed and that's it, but clean tidy and safe"