2/10 Terrible
Zachery
11 Jan,2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs were everywhere. In our bed, on the curtains, inside the little personal pool, on the furniture, etc. Everywhere! I have been waiting to post my review for some time, just to give Tago a chance to right there wrong but of course they didn’t. The pictures were beautiful online, but one thing that they don’t show are all the different species of bugs that comes along with your room. Absolutely no one wants to see bugs crawling on their bed and within our first hour of arriving to our room my wife sees two tiny little bugs wiggling across the sheets. I actually surprised her with a trip to Tulum for her birthday, so this was her special trip and Tago Tulum definitely ruined the first 2 days of it. I took pictures and videos of the bugs and showed the staff. They kind of blow it off and said that they would solve the problem while we went to grab some lunch. Once we got back to our room, we still seen bugs crawling on our bed. So I called down and asked for the staff to come look. They came and basically said “Oh you’re in the jungle, there will be bugs.” He flicked the bugs off our bed and that was it…WHAT!!! As it got darker outside, more bugs started to show up inside. It was the worse night of no sleep. The next morning we checked out and booked at the Hilton resort and it was extremely beautiful and absolutely no bugs in our room for the remainder of the trip. Tago Tulum refused to refund my money for the days we didn’t stay at the bug infested hotel.
Zachery
Stayed 5 nights in Sep 2024