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"This was our first visit to Piran and to the Grand Hotel Bernardin. Unfortunately, our experience was very disappointing. We encountered several rude staff immediately upon arrival. The front desk staff did not offer a welcome and performed their duties completely detached from any level of hospitality and professionalism. There were no smiles, and no effort to make guests feel welcome. After checking in, we discovered the fellow who brought our bags to our room leaning on the bags when we arrived. He appeared upset and impatient although we were only a few minutes behind him. My husband and I felt that we were a big inconvenience to him despite the fact that helping us with our luggage was part of his job. Then we encountered more rude behaviour at the front desk when we asked for directions to the centre of Piran. The fellow who helped us asked which town we wanted to see? We explained we’d like to see the centre of the town we were in. He seemed to make a game of not giving us the simple directions. So, we relied on Google to help us navigate the way. At breakfast I asked one of the restaurant staff where I might find hot water for tea. The female server did not say good morning, did not respond in a friendly manner but yelled out ‘machine’ while pointing at a distance to the coffee machine. Overall, the service at this hotel is a mere notch above hostility. I would hope another Piran hotel would offer better service for tourists interested in discovering Slovenia. "

"Excellent "

"Overall it was a great stay. From the time we arrived, the service was great. Check in was easy and efficient. Our room was ready before we arrived, so no waiting time. Full valet service with free parking, which is not the norm in other hotels. The room was nice and spacious. Had everything we required, and was topped up throughout the day. Food was great at all the restaurants and value for money. Enjoyed the beach, indoor pool and spa facilities. The only request i would make, is that they remove the carpets from the elevators."

"Well kept property. Nice restaurant attached to the property"

"Excellent"

"Very nice property. Pools, non-sand sea access. Very quiet and relaxing. On site restaurant had a great breakfast buffet and supper buffet was good enough."

"This hotel has everything. The location and the activities are awesome. The room was comfortable,nice ,big and clean. The only complaint I have is the coffee it was just ok.I enjoyed the pools and the beach access with all the complimentary launges. It was a short pleasant walk to the old town with all the shops and restaurants. The staff at this hotel were all friendly and helpful. I would highly recommend this hotel. It's nice for families with children as well."

"Family of 4 stayed 1 night in 2 rooms. The rooms were clean and spacious, the air conditioning worked well and the beds were comfortable. One room had just a shower, the other had a bathtub/shower. The island is absolutely beautiful. A great location for families with or without kids. Highly recommended. "