Hotels in Sunset Heights

"Check-in felt rushed and unwelcoming. We were handed wristbands, given our room number, and directed to scan a QR code for resort information—without any real orientation. There was no explanation of where our room was until I asked, no mention that the buffet was about to close (which would have been helpful after a long trip with two small children), and no offer to assist with luggage. The reception area itself is quite small, lacks seating, and isn’t equipped to handle the high volume of arriving guests. Overall, the arrival experience felt cramped and disappointing. Check-out was especially frustrating. We weren’t informed that a generator installation was scheduled at the main entrance on the morning of our departure. As a result, we had to carry our luggage up to the gym area and wait outside in the heat for our cab. Once again, no one offered assistance with our bags, which made the experience unnecessarily stressful—especially with kids. Overall, my kids had a great time. The resort is great for families thanks to the variety of water slides & exceptional buffet, but the customer service in the front desk & bar areas really needs improvement. "

"Property was gorgeous, beach stunning and staff the friendliest around. Please add a book drop/exchange, maybe at the towel hut. I’ve stayed at several other hotels that do this. Great way to leave behind books I’ve read and don’t want to take home. "

"This is an amazing property . Be mindful that there is a small mini fridge with not alot of room to store food . No microwave to reheat things you may bring back . Staff was great and very accomodating "

"Very Good hotel, location 100%."

"I loved my stay"

"Very nice in all areas, the food the drinks the hotel itself clean and people very welcoming. Great time. "

"Great place for a family to stay. Our only 1 small critique is we wish they had activities for children like other resorts we’ve stayed at"

"We loved our stay at Avila Beach Hotel. The Pen restaurant was delicious for all meals, the location was close to restaurants and a 20 minute walk to the Queen Emma Bridge, and the staff were all amazingly professional and welcoming. "

"I enjoyed my stay. Very happy I chose this hotel, it’s convenient and most importantly the staff was very efficient and accommodating. Thank you Element for making my stay pleasant."