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The Westin St. Francis San Francisco on Union Square

4.5 star property
Luxury San Francisco hotel in Union Square with a 24-hour fitness centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin St. Francis San Francisco on Union Square

Exterior
Lobby
Exterior
Lobby
Meeting facility

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Bar
  • Laundry
The price is S$313
includes taxes & fees
2 Jan - 3 Jan,2025

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Suite, 1 Bedroom, View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 58 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom

Living room

Luxury Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, View

View from room

Executive Suite, 1 Bedroom, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, City View

Exterior

Grand Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed, City View

Exterior

Grand Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, View, Tower

Premium bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, View, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Access, Transf Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Tower (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Tower

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Tower

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Double Bed

Exterior

Grand Room, 1 Double Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Room, 1 King Bed, View

Premium bedding, pillow-top beds, in-room safe, desk

Grand Room, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed, No View

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed, No View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 16.5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
  • 74 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Luxury Suite, 1 Bedroom

Living room

Luxury Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 88 sq m
  • City view
  • Sleeps 8
  • 1 Double Bed

View all photos for Luxury Room, 1 King Bed, Bay View

Premium bedding, pillow-top beds, in-room safe, desk

Luxury Room, 1 King Bed, Bay View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 177 sq m
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Luxury Suite, 1 Bedroom, View

Living room

Luxury Suite, 1 Bedroom, View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 74 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Luxury Suite, 2 Bedrooms, View

Premium bedding, pillow-top beds, in-room safe, desk

Luxury Suite, 2 Bedrooms, View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
  • 72 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Suite, 1 Bedroom

Living room

Luxury Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 19 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Signature Suite, 1 Bedroom, View

Living room

Signature Suite, 1 Bedroom, View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom (Mobility/Hearing Access, Transf Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is S$312
includes taxes & fees
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About the area

Map
335 Powell Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 1 min walk
  • San Francisco Museum of Modern Art - 10 min walk
  • Moscone Convention Center - 13 min walk
  • Oracle Park - 3 min drive
  • Pier 39 - 4 min drive

Getting around

  • Powell St & Geary Blvd Stop - 1 min walk
  • San Francisco Station - 2 min drive
  • San Francisco International Airport (SFO) - 19 min drive

Restaurants

  • ‪Union Square - ‬1 min walk
  • ‪The Cheesecake Factory - ‬1 min walk
  • ‪Golden Gate Tap Room - ‬2 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Shelton Theater - ‬2 min walk

About this property

The Westin St. Francis San Francisco on Union Square

Luxury hotel near Moscone Convention Center
San Francisco Museum of Modern Art and Embarcadero Center are located near The Westin St. Francis San Francisco on Union Square, which provides designer shops on-site, a coffee shop/cafe and dry cleaning/laundry services. The on-site American cuisine restaurant, Oak Room Restaurant, offers breakfast and lunch. In addition to a bar and a 24-hour gym, guests can connect to free WiFi in public areas.
Additional perks include:
  • Breakfast (surcharge), valet parking (surcharge) and an electric car charging station
  • Express check-out, express check-in and babysitting (surcharge)
  • A banquet hall, multilingual staff and smoke-free property
  • Guest reviews speak highly of the central location and helpful staff
Room features
All 1195 rooms offer comforts, such as premium bedding and laptop-compatible safes, as well as thoughtful touches, such as air conditioning and dressing gowns. Guest reviews speak positively of the cleanliness, size rooms at the property.
Other amenities include:
  • Recycling and LED light bulbs
  • Eco-friendly toiletries and hairdryers
  • 37-inch LCD TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Languages

Chinese (Mandarin), English, German, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 78 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 6:30 AM to 11:00 AM for a fee: USD 25 to 45 for adults and USD 25 to 44 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Caruso's
  • Chateau Montelena Tasting
  • Clock Bar
  • ENO Wine Bar
  • Oak Room Restaurant

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 35 meeting rooms
  • 56,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1904
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Access code, staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 18 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 35.25 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 25 to 45 for adults and USD 25 to 44 for children
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Valet parking fee: USD 78 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

st Westin
Westin St
Westin St Francis Union Square
Westin St Hotel
Westin St Hotel Francis Square Union
Westin St Francis Union Square Hotel
Westin St Francis San Francisco Union Square Hotel
Westin St Francis San Francisco Union Square
The Westin St Francis on Union Square
Westin St. Francis San Francisco Union Square Hotel
Westin St. Hotel
Westin St. Francis San Francisco Union Square
Westin St.
Westin Hotel San Francisco
The Westin St. Francis Hotel San Francisco
Westin San Francisco
San Francisco Westin
Westin St Francis
The Westin St Francis San Francisco on Union Square
The Westin St. Francis San Francisco on Union Square Hotel

Frequently asked questions

Is The Westin St. Francis San Francisco on Union Square pet-friendly?

Yes, this hotel allows dogs (limit 1 total) with a maximum weight of up to 18 kg per pet.

How much does it cost to stay at The Westin St. Francis San Francisco on Union Square?

As of 18 Dec,2024, prices found for a 1-night stay for 2 adults at The Westin St. Francis San Francisco on Union Square on 2 Jan,2025 start from S$312.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Westin St. Francis San Francisco on Union Square?

Valet parking is available for USD 78 per day.

What time is check-in at The Westin St. Francis San Francisco on Union Square?

Check-in start time: 4:00 PM; check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability).

What time is check-out at The Westin St. Francis San Francisco on Union Square?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Westin St. Francis San Francisco on Union Square located?

Located in Union Square, this luxury hotel is within a 15-minute walk of Union Square, Moscone Convention Center and San Francisco Museum of Modern Art. Oracle Park and Pier 39 are also within 2 miles (3 km). Powell St & Geary Blvd Stop and Powell St & Post St Stop are within a 2-minute walk.

The Westin St. Francis San Francisco on Union Square Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1843 out of 2858 reviews" "
Rating 8 - Good. 538 out of 2858 reviews" "
Rating 6 - Okay. 226 out of 2858 reviews" "
Rating 4 - Poor. 125 out of 2858 reviews" "
Rating 2 - Terrible. 126 out of 2858 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2024

10/10 Excellent

Anahita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great! The staff and service was wonderful despite strike outside of the hotel. I would recommend it!
Stayed 2 nights in Dec 2024

2/10 Terrible

Paige Venise

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The whole hotel! The restaurant was closed and also the nonexistent bar. They had only a snack bar and no other food options. No room service. Picketers at the entrance you have go around them. I used Expedia to book my tickets and stay or would’ve asked for a full refund
Stayed 2 nights in Dec 2024

10/10 Excellent

Laura

Stayed 2 nights in Sep 2024

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was under construction so there was no dining or room service options. There were people protesting outside the hotel as well, dis not help this rating.
Stayed 1 night in Dec 2024

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and the staff is excellent!!
Stayed 1 night in Dec 2024

6/10 Okay

Paula, Freedom

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Small lobby very crowded. Front entrance closed so other entrance you had to walk through strikers at entrance. If i would gave known you had strikers i wouldn't have booked w you. They were very noisy !
Stayed 1 night in Dec 2024

4/10 Poor

Michael

Travelled with family and small children
We go to the Nutcracker every year and it's been a tradition to stay here. I don't think we'll be staying here again. It's really gone down the drain. First, I had originally rented a room with two beds. They "upgraded" us to a room with one queen bed. I slept on a poorly dressed roll away bed while my wife and I slept on the queen bed with the kids. Second, there were inconsiderate protestors outside banging garbage cans all into the night so it was difficult to fall asleep. Third, breakfast SUCKED. I've stayed at less expensive hotels that have a better continental breakfast. In short, this was a total disappointment and they have lost our business.
Stayed 1 night in Dec 2024

10/10 Excellent

roxsana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had fun time staying here for a night,loved that there are restaraunts everywhere aroind hotel and the bars all walking distance.
Stayed 1 night in Dec 2024

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel employees union was striking. They were banging on garbage can lids. It was so loud we almost didn't check in. They were over the top obnoxious! Hotel was great but we won't be coming back...i can't support employees(union striking) who don't give a crap about their hotel guests and behave in this manner.
Stayed 1 night in Dec 2024

6/10 Okay

Tiffany

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Protesting outside could be heard from room. Dining limited. Not the best experience I’ve had
Stayed 1 night in Dec 2024

4/10 Poor

Scott

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
We were not notified about the ongoing hotel worker strike which may have very well impacted our hotel choice. It was loud and very chaotic inside and outside of the hotel due to picketing. Super disappointing as we enjoy SF and very much looked forward to our stay at The Westin.
Stayed 2 nights in Dec 2024

2/10 Terrible

Renee, River Edge

Disliked: Cleanliness, staff & service
I checked in Westin St. Francis San Francisco on 12/5/24. The hotel room given was 943 and I had $30 credit to use. The room phone didn't work and two bulbs were out. I had to walk to the other end of the building for the hallway phone. That was ok as long as the bed was comfortable. But it was not. I went to the front desk next morning asking if I can switch a bed. The front desk was very accommodating and switched my room to 717. But the bed was still uncomfortable. Luckily, the 3d night was canceled in the morning of 12/7 (to avoid migraine). When I checked out, I asked the front desk if I could apply the $30 credit towards my final bill. She confirmed yes. Fast forward to 12/10/24, I called Westin. A front desk lady emailed me 3 statements after I explained to her my purpose of the call. The first document list the destination charges, the 2nd one list the hotel charges in general, the 3rd one is the receipt of my charge of $34.49 from Cafe Rito. I explained to her, I had no issue with the first two bills. The rep kept talking about the first two bills and said the hotel did not charge me $34.49. I kept telling her I only asked about the $34.49 charge. Then she let out a big sign with impatience. That is when said you don't understand the issue and you are impatient. She transferred me to her supervisor Elizabeth. She quickly understood the issue but she defended her employee's unprofessional behavior and cut me off every other sentences. Hope our calls are recorded.
Stayed 3 nights in Dec 2024

4/10 Poor

Christopher

I wish I had known the workers were protesting right in front of the building! They had limited staff and it showed. The room I booked wasn’t clean when I walked in. There was mess everywhere. They put me in a new room that was on a lower floor and didn’t refund any money. Housekeeping never cleaned our room. Concierge lied and said they would bring up my uber eats delivery and never did.
Stayed 2 nights in Dec 2024

6/10 Okay

Camille

Disliked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Philippe

Travelled with family
Liked: Staff & service
When booking The hotel failed to mention that there was a major strike outside, so everybody was very loud and hitting drums. Also, everybody failed to mention the hotel iwas in major construction. The lobby was closed. The restaurant was closed very disappointed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel on Union Square. SF has Union Square very nice these days- cleaned up, well-lit, couples and families there even late at night- so that all helps to make the hotel a wonderful experience. The lobby is being redone, so that will also be excellent again soon. Concierge, front desk, and bellhops were friendly and helpful. The rooms were not super exciting except for the views, but what more do you need in SF?
Stayed 3 nights in Dec 2024

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities
Great
Stayed 2 nights in Aug 2024

10/10 Excellent

RACHEL

Travelled with family
Staff were kind and helpful.
Stayed 1 night in Dec 2024

2/10 Terrible

David

Travelled with family and small children
loud angry employees protesting, making loud noise all day and all night. Walking outside felt uncomfortable. I wish I would have canceled the stay and go somewhere else. I wish I can call my bank and consider the charge as fraud
Stayed 2 nights in Nov 2024

2/10 Terrible

Nicholas

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a strike going on and there are no services in the hotel. The hotel is under renovation you cannot enter or exit out most doors. The bar room service and restaurant are shut down. The noise from the strike is loud and obnoxious. The are banging trash cans and buckets They have a make shift bar in the lobby I spent $50 on two drinks in plastic cups.They should have let people know this is all going on I would have stay elsewhere.I feel ripped off cause I paid top dollar to stay here!
Stayed 1 night in Dec 2024

2/10 Terrible

Sergio

Disliked: Staff & service
Stayed 1 night in Nov 2024

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is always a beautiful place to stay, however the strikers made noise from 6am until 10pm in the evening. Sadly, the constant banging on garbage can all night and morning took away from our special getaway weekend.
Stayed 2 nights in Nov 2024

8/10 Good

Jose

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We were received by the constant noise of an ongoing strike. Thankfully, the noise didn’t make it to the 20th floor. The staff inside was friendly and helpful. Even though the smell of old carpet was present, the bedding was comfortable and the bathroom was very spacious. Our room was not cleaned one day prior to check out…
Stayed 4 nights in Nov 2024

4/10 Poor

carrie

Travelled with family
Disliked: Staff & service, property conditions & facilities
Four out of five elevators not functioning in the main tower during our stay = long waits. Expedia should have let us know that the hotel staff were on strike. I am not complaining about the strike or the picket line - I respect the workers rights. I would have stayed elsewhere rather than cross a picket line.
Stayed 1 night in Nov 2024