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citizenM San Francisco Union Square

4.0 star property
Central hotel connected to a railway/underground station in Downtown San Francisco with a 24-hour fitness centre

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for citizenM San Francisco Union Square

City view
Bar (on property)
Exterior
Building design
Bathroom shower

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
The price is S$143
includes taxes & fees
16 Dec - 17 Dec

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Hairdryer
Hydromassage showerhead
Rainfall showerhead
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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9.0 out of 10, Wonderful, (1004)
The price is S$293
includes taxes & fees
22 Dec - 23 Dec
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About the area

Map
72 Ellis Street, San Francisco, CA, 94102

What's nearby

  • Union Square - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 8 min walk - 0.7 km
  • Moscone Convention Center - 11 min walk - 1.0 km
  • Embarcadero Center - 17 min walk - 1.5 km
  • Oracle Park - 3 min drive - 2.5 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco International Airport (SFO) - 24 min drive

Restaurants

  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬3 min walk
  • ‪King Of Thai Noodle - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪Burger King - ‬2 min walk

About this property

citizenM San Francisco Union Square

Upscale hotel near Moscone Convention Center
Near Union Square and San Francisco Museum of Modern Art, citizenM San Francisco Union Square provides a coffee shop/cafe, a 24-hour gym and a 24-hour business centre. Be sure to enjoy a meal at canteenM, the on-site restaurant. Free in-room WiFi and a bar are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), express check-out and express check-in
  • Coffee/tea in reception, smoke-free property and a front desk safe
  • A 24-hour front desk, a water dispenser and multilingual staff
  • Guest reviews give top marks for the breakfast, helpful staff and location
Room features
All 195 rooms have comforts, such as premium bedding and iPads, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with hydromassage showers and eco-friendly toiletries
  • LED TVs with cable channels
  • Wardrobes/cupboards, fridges and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Built in 2021
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 39
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 39 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Is citizenM San Francisco Union Square pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at citizenM San Francisco Union Square?

As of 21 Nov,2024, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on 16 Dec,2024 start from S$142.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at citizenM San Francisco Union Square?

This hotel doesn't offer parking.

What time is check-in at citizenM San Francisco Union Square?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at citizenM San Francisco Union Square?

Checkout is at 11:00 AM. Late checkout is available for USD 39 (subject to availability).

Where is citizenM San Francisco Union Square located?

Located in Downtown San Francisco, this hotel is within a 5-minute walk of Westfield San Francisco Centre and Union Square. Moscone Convention Center and San Francisco Museum of Modern Art are also within 15 minutes. Market St & 4th St Stop and Powell St & O'Farrell St Stop are within a 2-minute walk.

citizenM San Francisco Union Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 789 out of 1010 reviews" "
Rating 8 - Good. 159 out of 1010 reviews" "
Rating 6 - Okay. 39 out of 1010 reviews" "
Rating 4 - Poor. 13 out of 1010 reviews" "
Rating 2 - Terrible. 10 out of 1010 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, amenities
The CitizenM chain of hotels is a great find! The staff were so lovely at San Fran and it was impeccably clean. The rooms are on the small side and perfect for a lone traveller. I love the open areas where freelancers work and the bar is cute and inviting. I really loved it and it's proximity to shops and restaurants. I'd stay there again in a flash.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top-tier and super helpful! The hotel itself was super stylish and cozy.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great amenities
Stayed 3 nights in Nov 2024

8/10 Good

Taylor

Stayed 3 nights in Oct 2024

10/10 Excellent

Paris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cool and quirky, European style hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Naito

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good as located in close to all transportation. Security staff was always at entrance and felt safe. All staffs are very nice and seemed happy and very cooperative. So staying here was comfortable. Thank you! I want to stay here again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Nickawanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This isn’t a ding against the property which is well situated and resourced from entrance to the accommodations. SFO is just really run down and poorly kept along that stretch of Ellis. Many hotels on that street have the same issue.
Stayed 3 nights in Nov 2024

2/10 Terrible

Esteban

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great experience! I had to travel to San Francisco for a work event and was nervous about my stay. The location was excellent but what really stood out was the staff. In a time where customer service seems to have disappeared, the whole team at CitizenM was amazing. It seems like the staff did every job in the lobby which was very convenient when needing assistance. Everyone was friendly and efficient, from the doorman to the housekeeping team. You also cannot beat this location!
Stayed 4 nights in Oct 2024

10/10 Excellent

Taeghyun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay
Stayed 4 nights in Oct 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was perfect for a short stay
Stayed 1 night in Nov 2024

6/10 Okay

Bess

Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mirella

Stayed 1 night in Oct 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2024

10/10 Excellent

Guillermo

Stayed 4 nights in Oct 2024

10/10 Excellent

Teodor

Liked: Cleanliness, staff & service, property conditions & facilities
The whole concept
Stayed 2 nights in Oct 2024

4/10 Poor

Robert

Disliked: Property conditions & facilities
I'm told that fast food restaurants have furniture that a person can't sit on too long. Your hotel was like that Most expected amenities were there but not arranged in a in a logical or pleasing way. It was way too expensive too.
Stayed 2 nights in Oct 2024

8/10 Good

Uladzimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Terek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - the staff is really nice and helpful. The place is clean and it is as advertised. Would stay here again, can’t wait.
Stayed 1 night in Oct 2024

6/10 Okay

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly different, very 'funky' hotel. Spotlessly clean from front door to rooms, bar, breakfast and lounge areas. Mainly great helpful staff, eager to please. Didn't realise the rooms would be so small, after staying in Washington Citizen M, which was between 3 4 times larger. Turns out it was a disability room we had been allocated in Washington DC... probably as I requested something a little special for my husbands surprise birthday trip, to DC and San Francisco . Washington possibly took pity on us, a couple in their mid 70s travelling for a birthday surprise!! I appreciate it was only 4 nights in both cities, but the larger room in Washington really spoiled our San Francisco experience as far as the hotel was concerned. However the room was an easy(ish) problem to negotiate, and I will specifically request a 'disability' room the next time I have the opportunity to stay at a Citizen M hotel 🇺🇸
Stayed 3 nights in Oct 2024

10/10 Excellent

Karon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything especially with public transportation hub only a block away. Good security
Stayed 3 nights in Oct 2024

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Pizza on site was not the best, but everything else great.
Stayed 3 nights in Oct 2024