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Hyatt Ziva Riviera Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 9 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Ziva Riviera Cancun - All Inclusive

Aerial view
5 bars/lounges, 3 poolside bars, swim-up bar
Exterior
Children’s activities
Couples treatment room(s), body treatments, hydrotherapy, aromatherapy

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet-friendly
  • Hot tub
  • All-inclusive
The price is S$590
includes taxes & fees
14 Jan - 15 Jan

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Water Park View Family Junior Suite King

Premium bedding, minibar, in-room safe, desk

Water Park View Family Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Water Park View Family Junior Suite Double

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Water Park View Family Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Park view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Ocean Front Junior Suite Pool View King

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Club Ocean Front Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Junior Suite Pool View Double

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Club Ocean Front Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Pool View King

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Junior Suite Pool View King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Pool View Double

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Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

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Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Tropical View Junior Suite Double

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Tropical View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

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Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Tropical View Junior Suite King

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Tropical View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Club Master Suite

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Club Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Sofa bed - king
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Ocean Front Master Suite

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Club Ocean Front Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Run of the House

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Run of the House

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Front Junior Suite King

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Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Front Junior Suite Double

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Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Junior Suite King

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Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite Double

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Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

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Presidential Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean View Roof Top Master Suite

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Club Ocean View Roof Top Master Suite

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Smart TV
Renovated in 2021
Ceiling fan
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Bahia de Petempich, SM 12, MZ 31, Lote 14-02, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk
  • Crococun Zoo - 12 min drive
  • Puerto Morelos Town Square - 19 min drive
  • Puerto Morelos Beach - 23 min drive
  • Ojo de Agua Beach - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Hyatt Ziva Riviera Cancun - All Inclusive

Luxury all-inclusive property, rejuvenated in 2021
Consider a stay at Hyatt Ziva Riviera Cancun - All Inclusive and take advantage of a free breakfast buffet, free water park access and 3 poolside bars. Active travellers can enjoy fitness classes, paddleboarding and Pilates at this property. Treat yourself to a manicure/pedicure, a body wrap or a sports massage at the on-site spa. Be sure to enjoy a meal at any of the 10 on-site restaurants, which feature Asian cuisine and more. Yoga classes are offered at the 24-hour gym; other things to do include kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a swim-up bar and a terrace.
You'll also find perks such as:
  • 9 outdoor pools and a children's pool, with a waterslide, cabanas and sunloungers
  • Free self-parking
  • Supervised childcare (surcharge), evening entertainment and a gift shop
  • ATM/banking services, a lift and a porter/bellboy
  • Guest reviews say great things the family-friendly amenities, breakfast and pool
Room features
All 438 rooms offer comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the cleanliness, size rooms at the property.
More conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Bathrooms with Jetted bath and rainfall showers
  • 55-inch Smart TVs with premium channels
  • Furnished balconies or patios, wardrobes/cupboards and coffee/tea makers

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 3 poolside bars
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Afthonia
  • Ki
  • Miyako
  • Rue de Rivoli
  • Vivace

Things to do

  • 24-hour gym
  • 9 outdoor pools
  • Arcade/game room
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 51,000 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1300 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 1300 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hyatt Ziva Riviera Cancun - All Inclusive have a pool?

Yes, this property has 9 outdoor pools and a children's pool.

How much does it cost to stay at Hyatt Ziva Riviera Cancun - All Inclusive?

As of 3 Jan,2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Riviera Cancun - All Inclusive on 14 Jan,2025 start from S$589.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hyatt Ziva Riviera Cancun - All Inclusive pet-friendly?

Yes, Hyatt Ziva Riviera Cancun - All Inclusive allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of MXN 1300 per pet, per day. Service animals are exempt from fees.

How much is parking at Hyatt Ziva Riviera Cancun - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hyatt Ziva Riviera Cancun - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hyatt Ziva Riviera Cancun - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hyatt Ziva Riviera Cancun - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, water fitness classes, pilates classes and more.

Where is Hyatt Ziva Riviera Cancun - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is steps from Petempich Bay and 1.8 mi (2.9 km) from Puerto Morelos Beach. Moon Palace Golf Club and Ojo de Agua Beach are also within 9 miles (15 km).

Hyatt Ziva Riviera Cancun - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 494 out of 1095 reviews" "
Rating 8 - Good. 265 out of 1095 reviews" "
Rating 6 - Okay. 152 out of 1095 reviews" "
Rating 4 - Poor. 89 out of 1095 reviews" "
Rating 2 - Terrible. 95 out of 1095 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Eduard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms need maintenance, food is limited and no variety, beach is not existing, very small and lots of seaweed.
Stayed 5 nights in Dec 2024

4/10 Poor

zhihai

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Power out in the room 3 days during the 4 days we stayed. The food choices are very limited and not very well. They really try very hard to sell the preferred membership. And it will waste almost half day of the vacation time. The front desk very difficult to access and called many times no one pick up phone. The beach is full of weeds and no one can be in the ocean because the water is black.
Stayed 4 nights in Dec 2024

2/10 Terrible

Varun

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Not sure why this is rated high. The food options and quality are terrible. Don't think even one meal was above average at best. The service is the restaurants is also poor and they are perpetually overwhelmed. Get some professionals to come and run the hotel so the food quality can be improved. Not expected of a Hyatt!!
Stayed 5 nights in Dec 2024

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great.
Stayed 5 nights in Dec 2024

2/10 Terrible

Ryan Tae Hwan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

6/10 Okay

Muhammad-Zoheb

Travelled with family and small children
Stay at the one on the strip it's closer and has more things to do
Stayed 6 nights in Dec 2024

4/10 Poor

celal

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Very long wait time for the food especially restaurants.
Stayed 6 nights in Dec 2024

10/10 Excellent

annabelle ramos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good vibes, activities that are not boring, staff are friendly
Stayed 6 nights in Dec 2024

10/10 Excellent

Kentaro

Great staff
Stayed 3 nights in Dec 2024

6/10 Okay

Richard, Vancouver

Travelled with family
Liked: Cleanliness
Please Read this! Our family are frequent travelers (3-5 trips per year) and we all agree that there was enough deficiencies that this property is at best a 3.5 - 4 star property & experience. Beach was 2/10. Unusable due to rocks, seaweed, aggressive birds and shallow water. Literally, not swim able. This was so far below the “Hyatt” standards it wasn’t even funny. Service at the specialty restaurants was painfully bad. Think 2 hour two course meals with wine arriving 1 hour after ordering your “specialty” ripe off wine. That’s when it was actually available. 2/10 Lunch was low quality crap. Similar offerings to a 3.5-4 star Cuban all inclusive resort. Cold burger patties, hot dog wieners, pathetic pizzas, fake cheese nachos…. Need I say more “Hyatt”. 3 of our family members experienced two days of food poisoning including myself. Saving grace was the hotel room, gym (fitness center) and some brand name adult beverages. This was “high” season that we experienced this. Dec 19-27, 2024. Overall, this experience was completely overpriced for the quality of the experience. Majestic, Royalton, Riu, Iberostar are far better 4.5 - 5 star options. We all departed unsatisfied. Never again Hyatt!
Stayed 8 nights in Dec 2024

4/10 Poor

Vickramjeet Singh

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very limited dining options, same food just different restaurants. Over 1.5 waits for all dinner options. Buffet had the same thing morning, lunch and dinner. Hotel rooms very humid, the tiles were always dewy and slippery every couple hours. Could be more cleaner
Stayed 4 nights in Dec 2024

4/10 Poor

Laura

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Daisuke, Villa Rica

Liked: Cleanliness, staff & service, property conditions & facilities
It was little bit disappoint about there is only one beer at the bar and restaurant. But overall, we spend good time!
Stayed 4 nights in Dec 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Sudipto, FORT COLLINS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and buildings are great. Very spacious rooms. Lots of dining options (French, Italian, Japanese/Asian, Mexican, and others). Restaurant staff take food allergies very seriously. Concierge and other staff are very friendly and helpful. Daily evening entertainment was enjoyable. The only problem is that the area is secluded and it is not easy/possible to walk along the beach to nearby areas. Vans/buses for yours take a long time to go from one hotel to another because of the nature of the road connections. There is not much of a beach but there are lots of pools.
Stayed 5 nights in Dec 2024

8/10 Good

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
We were impressed by the resort's efforts to preserve the beach area despite the challenges posed by nature. The staff worked hard, often by hand, to maintain the resort. We had great service and good food and drinks. Everyone was friendly and willing to help. The swim-up bar had the best daily drink specials, even for non-alcoholic drinks. Room maintenance requests were fixed within the day when done via their app, and our butler, Didier, was very helpful when we request for his assistance. The entertainment team was friendly, but activity updates were inconsistent. We enjoyed the different dining options, with La Parrilla and Rue de Rivoli being our favorites. The pools were a great alternative when the ocean was off-limits. The only downside was the pushy timeshare presentation during check-in.
Stayed 8 nights in Dec 2024

6/10 Okay

cory

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Didnt like that it shut restaurants down each night a different restaurant wasnt open. Bar shuts down at 11, nowhere to go and nothing to do after that. Beach was terrible, very rocky and small. Staff were friendly but service wasnt very good, except for Ernesto at the bar, he was great.
Stayed 7 nights in Dec 2024

8/10 Good

Karen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Ended up getting covid not the resorts fault but i did not see much cleaning.1 pool heated rest not so only one pool was behing used.the sports club was freezing and we ordered food it was colder that the club.
Stayed 7 nights in Dec 2024

10/10 Excellent

NURJAHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the reviews which mentioned that this Hyat ziva Rivera have lake instead of ocean I was upset but when I went things were so different! Beautiful ocean view! Staff was very nice; everyday different food options in Buffet. Asian restaurant(Mikayo) manager was super nice and very professional. GERADO was there for us whenever we needed anything. Had so many food options. As a Muslim family they didn’t see us differently they were nice. They accommodated us with food and separate utensils! I wish they had halal options but they had lots of fish options. My kids loved it and so do I! I came with really beautiful memories which I will cherish forever.
Stayed 3 nights in Dec 2024

10/10 Excellent

Shannon, Melville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort, I would go back… the staff are amazing, lots of pool choices and never a problem finding a spot, drink service around the pools was great, food was really good with a lot of variety and even a lot of gluten free options, only downside is the beach area but that’s not the resorts fault, can’t stop Mother Nature.
Stayed 8 nights in Dec 2024

6/10 Okay

Elizabeth Montes

Travelled with family
Liked: Cleanliness, staff & service
Service was excellent. The staff was very friendly, and they tried their best to make us feel welcomed. The problem is the condition of the access road. The hotel is located in between a mangrove and the beach, therefore when it rains, the road gets flooded, and it’s in need of repair. In fact, the Hyatt corporation as well as all the hotels located in that area should invest in building an overpass seating on pillars. Otherwise, the road will always have problems no matter how many times they try to fix it. The beach also needs additional maintenance because it shows erosions.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ying, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family vacation thank for nice staff at the resort, especially service from Aranza, Ulises from the front desk and David at the cabanas.
Stayed 6 nights in Dec 2024

6/10 Okay

Leticia

Stayed 3 nights in Nov 2024

2/10 Terrible

Myriam

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall terrible experience! Went there to celebrate my birthday and was unhappy the whole time! Food selection was not only limited but served cold! It was as if it had sat for a while before it was served. It was super noisy I. The morning and we are talking about staff yelling accross the hallways slamming doors and just banging on walls!! All this super early in the morning! There was no real all inclusive experience as we had to come out of pocket for fine dining which was not the case at the Ziva in Cancun! I will NEVER stay at Ziva Riviera again nor will I recommend to anyone! Very unhappy totally ruined my birthday week!
Stayed 6 nights in Nov 2024

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friends and I had the absolute pleasure of being served by Ramirez during our stay at Hyatt Ziva Riviera, and we can’t say enough great things about him! Ramirez is not just a bartender, he’s a true master of his craft. Every drink he made for us was perfection and he introduced us to our new favourite shot- mini beers! Beyond his skills, Ramirez’s warmth, charisma, and genuine passion for hospitality made every interaction we had with him memorable. Every night we looked forward to seeing Ramirez, he always greeted us with a smile, remembered our favourite drinks, and went out of his way each night to ensure we all had an incredible experience. His professionalism and positive energy made our vacation that much better. We thank you Ramirez, for making our trip unforgettable! If you’re visiting Hyatt Ziva Riviera, do yourself a favor and visit Ramirez at the bar, you won’t regret it!
Stayed 7 nights in Nov 2024