Lobby

Reviews of The Benson Portland, Curio Collection by Hilton

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 688 out of 1005 reviews" "
Rating 8 - Good. 188 out of 1005 reviews" "
Rating 6 - Okay. 76 out of 1005 reviews" "
Rating 4 - Poor. 32 out of 1005 reviews" "
Rating 2 - Terrible. 21 out of 1005 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda, Peoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Benson and usually stay there when visiting Portland. The beds are so comfortable and the bedding is soft & luxurious. The historic hotel is beautiful. The only problem on this trip that it was that it was freezing cold in the lobby and would like to sit there and enjoy the fireplace and Christmas tree. It’s never been like that before and it was disappointing not to be able to hang out there and enjoy the atmosphere
Stayed 3 nights in Dec 2024
Response from Danny on 2 Jan,2025
Dear Linda, Thank you for your loyalty to The Benson and for sharing your experience. We’re delighted to know you enjoyed the comfort of our beds and the elegance of our historic hotel. However, we sincerely regret that the lobby temperature impacted your ability to fully enjoy its cozy ambiance, especially during the holidays. Your feedback is invaluable, and we will address this to ensure a more comfortable experience for all our guests. We hope to welcome you back soon for another memorable stay. Warm Regards, The Benson Team

2/10 Terrible

Benny, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024
Response from Danny on 2 Jan,2025
Dear Benny, Thank you for staying with us. We’re sorry to hear that your experience was not satisfactory. Your feedback is important, and we’ll use it to improve for future guests. Warm Regards, The Benson Team

8/10 Good

Laura Lei, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed because it’s a historical hotel and walkable.
Stayed 3 nights in Dec 2024
Response from Danny on 31 Dec,2024
Dear Laura Lei, Thank you for staying with us and appreciating the charm of our historic hotel and its convenient location. We’re delighted you chose us for your visit and hope to welcome you back for another enjoyable experience. Warm Regards, The Benson Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024
Response from Danny on 31 Dec,2024
Dear David, Thank you for choosing to stay with us! We’re delighted you had a wonderful experience and look forward to welcoming you back for another exceptional visit. Warm Regards, The Benson Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel downtown, great lobby and bar area, especially at this time of year (Christmas).
Stayed 1 night in Dec 2024
Response from Danny on 31 Dec,2024
Dear Peter, Thank you for your kind words! We’re delighted you enjoyed the timeless charm of our hotel, especially the festive atmosphere of our lobby and bar during the holiday season. It’s always a magical time of year, and we’re so glad you could experience it with us. We look forward to welcoming you back for more memorable visits in the future. Warm Regards, The Benson Team

10/10 Excellent

Mina, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024
Response from Danny on 28 Dec,2024
Dear Mina, Thank you for staying with us! We’re so pleased you had a great experience and look forward to welcoming you back for another exceptional visit. Warm Regards, The Benson Team

10/10 Excellent

Therese

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully maintained elegant old hotel with stellar service
Stayed 2 nights in Dec 2024
Response from Danny on 26 Dec,2024
Dear Therese, Thank you for your lovely feedback! We’re thrilled you enjoyed the timeless elegance of our hotel and the exceptional service provided by our team. It’s always our goal to create a memorable and refined experience for our guests. We look forward to welcoming you back for another delightful stay. Warm Regards, The Benson Team

10/10 Excellent

Cayce

Liked: Cleanliness, staff & service, property conditions & facilities
It is a classy hotel with spacious rooms and dining options within walking distance.
Stayed 1 night in Dec 2024
Response from Ryan (General Manager) on 23 Dec,2024
Cayce,I agree, the Benson certainly has a touch of class, thank you for the lovely review. Ryan (GM)

10/10 Excellent

robert

Stayed 3 nights in Nov 2024
Response from Ryan (General Manager) on 23 Dec,2024
Thank you, Robert!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ryan (General Manager) on 23 Dec,2024
Melissa,Thank you for the perfect score. Till Next Time,Ryan (GM)

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024
Response from Ryan (General Manager) on 23 Dec,2024
Diane,Thank you for taking the time to provide your feedback and thank you for choosing the Benson. Ryan (GM)

10/10 Excellent

Jill

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent! Nathaniel, Director of food service, was so much fun and so customer focused! He was helping out everywhere! The manager at the front desk was also great but I didn't get his name. Really- all staff were excellent. They seem to really enjoy their work! Beautiful historic hotel.
Stayed 2 nights in Dec 2024
Response from Danny on 19 Dec,2024
Dear Jill, Thank you for such a glowing review! We’re delighted to hear how much you enjoyed the exceptional service from our team. Nathaniel and our front desk manager will be thrilled to know they made such a positive impression during your stay. It’s wonderful to see their dedication and enthusiasm reflected in your experience. We’re also glad you appreciated the charm of our historic hotel and hope to welcome you back for another memorable visit soon. Warm Regards, The Benson Team

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building/hotel was beautiful inside, with rich walnut wood and beautiful crystal chandeliers! They have held on to the historic architectural beauty while maintaining cleanliness and comfort!
Stayed 1 night in Dec 2024
Response from Danny on 19 Dec,2024
Dear Jess, Thank you for your kind words! We’re delighted you appreciated the timeless elegance of our hotel, from the warm walnut wood to the sparkling chandeliers. Preserving the historic charm while ensuring modern comfort is something we take pride in, and it’s wonderful to know it resonated with you. We look forward to welcoming you back for another exceptional stay. Warm Regards, The Benson Team

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained property conveniently located. Large corner room on upper floor with great views. Friendly and professional staff who go out of their way to make you feel welcome. Did I mention over the top Christmas decorations?
Stayed 1 night in Dec 2024
Response from Danny on 19 Dec,2024
Dear Joseph, Thank you for your wonderful review! We’re thrilled you enjoyed your spacious room with its fantastic views and our prime location. It’s especially heartwarming to hear our team’s hospitality made your stay even more memorable. The festive holiday decorations are indeed a highlight, and we’re so glad they added to your experience. We look forward to welcoming you back for another exceptional visit! Warm Regards, The Benson Team

4/10 Poor

Eduardo

Stayed 5 nights in Nov 2024
Response from Danny on 17 Dec,2024
Dear Eduardo, Thank you for staying with us. We regret that your experience did not meet expectations and appreciate you sharing your time with us. Should you choose to return, we would love the opportunity to provide you with an improved stay. Warm Regards, The Benson Team

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully maintained hotel. Beds were comfortable, not too soft or hard. Loved the pillows.
Stayed 1 night in Dec 2024
Response from Danny on 17 Dec,2024
Dear Jamie, Thank you for your thoughtful words! We’re delighted you appreciated the care we put into maintaining our hotel and that you found the beds and pillows perfectly suited for a restful night. Comfort is key to a great stay, and we’re so pleased we delivered on that. We look forward to welcoming you back for another relaxing visit. Warm Regards, The Benson Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby with marble floors, fireplace, balcony & bar/restaurant
Stayed 2 nights in Dec 2024
Response from Danny on 17 Dec,2024
Dear Robert, Thank you for your kind words! We’re delighted you enjoyed the beauty of our lobby, from the marble floors to the cozy fireplace and inviting spaces. The mezzanine balcony provides a unique perspective of the elegance we’re so proud to share. We hope you had a chance to relax and savor the offerings at our bar and restaurant as well. We look forward to welcoming you back soon for another memorable visit. Warm Regards, The Benson Team

6/10 Okay

Robert

Daily room service is now by request only. We asked when checking in for daily towels and coffee. Did not receive for first two days. Had to make additional request to get room service on final day.
Stayed 4 nights in Dec 2024
Response from Danny on 17 Dec,2024
Dear Robert, Thank you for bringing this to our attention. We sincerely apologize for the oversight regarding your request for daily towels and coffee. This is not the experience we aim to provide, and we regret any inconvenience caused during your stay. Your feedback is important, and we will address this with our team to ensure better communication and service going forward. We hope you’ll give us the opportunity to provide a seamless experience on your next visit. Warm Regards, The Benson Team

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, but clean! We had a special request for an extra blanket and they were very prompt in meeting that request.
Stayed 1 night in Dec 2024
Response from Danny on 17 Dec,2024
Dear Paul, Thank you for sharing your experience! We’re glad you found your room to be spotless and that our team was quick to accommodate your request. It’s always our goal to ensure comfort and exceptional service for every guest. We look forward to welcoming you back for another enjoyable stay. Warm Regards, The Benson Team

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very classy lobby.
Stayed 1 night in Dec 2024
Response from Danny on 17 Dec,2024
Dear Raymond, Thank you for your kind words. We’re delighted you appreciated the elegant charm of our lobby—it’s a favorite among our guests. We look forward to welcoming you back soon to enjoy more of what makes The Benson special. Warm Regards, The Benson Team

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024
Response from Danny on 17 Dec,2024
Dear Joy, Thank you for staying with us! We’re so pleased you enjoyed your time here and look forward to welcoming you back for another wonderful visit. Warm Regards, The Benson Team

10/10 Excellent

Daniel

Stayed 1 night in Nov 2024
Response from Danny on 17 Dec,2024
Dear Daniel, Thank you for choosing to stay with us! We’re delighted you had a positive experience and look forward to welcoming you back for another memorable visit. Warm Regards, The Benson Team

10/10 Excellent

Michael P

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was great
Stayed 1 night in Dec 2024
Response from Danny on 17 Dec,2024
Dear Michael, Thank you for recognizing our team! We’re delighted to hear that our staff made your stay a memorable one. Providing exceptional service is at the heart of what we do, and we can’t wait to welcome you back for another great experience. Warm Regards, The Benson Team

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay, they were decorating for the holidays, wish we could have stayed and seen the gingerbread!
Stayed 2 nights in Nov 2024
Response from Danny on 17 Dec,2024
Dear Katie, We’re thrilled to hear you had such an enjoyable stay with us! It’s always an exciting time at the hotel as we transform for the holidays. The gingerbread display is truly a special tradition, and we hope you’ll have the chance to return and experience it in all its festive glory. We look forward to welcoming you back soon! Warm Regards, The Benson Team

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 3 nights in Nov 2024
Response from Danny on 17 Dec,2024
Dear Hunter, Thank you for your visit and for sharing your positive experience! It’s wonderful to know you enjoyed your time with us. We look forward to welcoming you back for another memorable stay. Warm Regards, The Benson Team

6/10 Okay

Shanon

Cold shower due to boiler being down. Otherwise a great hotel.
Stayed 2 nights in Nov 2024
Response from Danny on 17 Dec,2024
Dear Shannon, Thank you for sharing your experience with us. We sincerely regret the inconvenience caused by the unexpected issue with the boiler. Ensuring a comfortable stay is always our top priority, and we’re sorry this fell short during your visit. We’re pleased to know you still enjoyed other aspects of your stay with us and appreciate your understanding. We hope to welcome you back soon and provide you with a seamless and relaxing visit. Warm Regards, The Benson Team

8/10 Good

Alberta Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel gave me an old Hollywood feel. Lots of brass and wood. The room was fine. Nothing super fancy, but comfortable and met my needs.
Stayed 3 nights in Nov 2024
Response from Danny on 11 Dec,2024
Dear Alberta, Thank you for sharing your thoughts! We’re delighted you enjoyed the timeless charm of the hotel’s brass and wood details, evoking an old Hollywood feel. It’s great to hear that your room was comfortable and suited your needs. We hope to welcome you back for another pleasant stay in the future. Warm Regards, The Benson Team

6/10 Okay

Cortney

Stayed 4 nights in Nov 2024
Response from Danny on 10 Dec,2024
Dear Courtney, Thank you for staying with us. We appreciate your feedback and hope we can have the opportunity to make your next visit more enjoyable. Your insights help us continue to improve our guest experience. Warm Regards, The Benson Team

6/10 Okay

Scott

Stayed 1 night in Nov 2024
Response from Danny on 10 Dec,2024
Dear Scott, Thank you for staying with us. We appreciate your feedback and hope aspects of your visit were enjoyable. We strive to improve every guest’s experience and would love the opportunity to provide a better stay in the future. Warm Regards, The Benson Team

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2024
Response from Danny on 10 Dec,2024
Dear Melissa, Thank you for staying with us! We’re delighted to hear you had a wonderful experience and look forward to welcoming you back for another memorable visit. Warm Regards, The Benson Team

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
nice vibe
Stayed 1 night in Nov 2024
Response from Ryan (General Manager) on 4 Dec,2024
We love nice vibes here at the Benson Hotel. Thank you for the review!Ryan (GM)

8/10 Good

Ashley

Stayed 1 night in Nov 2024
Response from Danny on 4 Dec,2024
Dear Ashley, Thank you for choosing The Benson! We hope you had a pleasant stay and appreciate your feedback. We look forward to welcoming you back for an even better experience in the future. Warm Regards, The Benson Team

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, amenities
We arrived early at the hotel and asked if there was any chance for an early check in. The front desk receptionist was so kind and was able to find a room for us. We also got advice on a nearby coffee shop.
Stayed 1 night in Dec 2024
Response from Ryan (General Manager) on 2 Dec,2024
Hi Wendy, I'm so glad to hear the staff was able to accommodate you for an early check in. I know how important that can be when traveling and when you just want to get settled in. We appreciate your review.Ryan (GM)

8/10 Good

Jeffrey

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in was quick, and the front desk clerk was pleasant. I appreciated that. However, while the clerk noted that our child would be sleeping on the pull-out sofa bed, she didnt anticipate or comment that there wasn't any linens in the room. It would have been nice for her to note this. When I called down to the front desk to request linens, it took a very long time! The clerk commented that the housekeeping staff had other tasks and priorities, and there was only one housekeeper on duty. At nearly midnight, someone finally arrived to our room with the bedding, which was 4.5 hours before we had to wake-up to begin getting ready for our early morning flight. This was frustrating and disappointing.
Stayed 1 night in Nov 2024
Response from Katie U. on 1 Dec,2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We’re glad to hear that your check-in experience was quick and pleasant, and we truly appreciate your kind words about our front desk staff.However, we sincerely apologize for the inconvenience you experienced regarding the missing linens for the pull-out sofa bed and the delayed response when you requested them. This is certainly not the level of service we strive to provide, especially when it impacted your comfort late in the evening. We understand how frustrating it must have been, particularly with an early morning flight the following day.Please be assured that we have shared your feedback with both our front desk and housekeeping teams to ensure that this situation is addressed moving forward. We will reinforce the importance of properly checking all room amenities before guest arrival, as well as improving our response time for such requests, regardless of the hour.We truly value your feedback, as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with a more seamless and comfortable experience.Thank you again for sharing your thoughts, and we hope your travels home were smooth.Warm Regards, Katie

10/10 Excellent

Gloria, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Romantic overnight to kick off the holidays
Stayed 1 night in Nov 2024
Response from Katie U. on 30 Nov,2024
Thank you so much for your kind words and wonderful review! We're thrilled to hear you had a great stay with us. It was a pleasure having you, and we can’t wait to welcome you back soon for another amazing experience!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my wife at the Benson for her birthday trip. Hotel was beautiful as soon as you walk in, with very old vibe and very nice lobby. We had an amazing breakfast in the morning and our server Bobby was absolutely incredible! Gave us some good tips on stuff to see. I would definitely stay here again.
Stayed 1 night in Nov 2024
Response from Ryan (General Manager) on 29 Nov,2024
Hi Robert,Thank you for your kind words regarding Bobby's service, so well deserved. I look forward to sharing your review him.Thank you for staying at the Benson!Ryan

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
the property has a very wonderful history and has been well looked after, staff was excellent and very knowledgeable of the hotel and the area
Stayed 1 night in Nov 2024
Response from Ryan (General Manager) on 29 Nov,2024
Hi Stuart,We appreciate your feedback and lovely words about our staff. I'm glad that you took notice of the pride we put into our historic hotel. See you soon,Ryan

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service
It was a great trip and the hotel is great. 10/10 would recommend
Stayed 1 night in Nov 2024
Response from Ryan (General Manager) on 28 Nov,2024
Hi Tristan,Thank you for the 10 out of 10 rating! We look forward to seeing you back at the Benson soon.

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at The Benson has never disappointed. It’s a classic and beautiful building with a lovely lobby and comfortable, large rooms. The staff is friendly and professional. Delicious burger on the room service menu. The area surrounding the hotel is still on the mend, but it doesn’t feel unsafe, and it is improving incrementally.
Stayed 7 nights in Nov 2024
Response from Danny on 27 Nov,2024
Dear Leslie, Thank you for your thoughtful review! We’re delighted to hear that The Benson continues to meet your expectations with its timeless charm, spacious rooms, and warm hospitality. It’s great to know you enjoyed the burger from our room service menu—it’s a favorite! While the surrounding area is evolving, we’re glad you felt comfortable and safe. We look forward to welcoming you back for another wonderful stay. Warm Regards, The Benson Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024
Response from Danny on 27 Nov,2024
Dear Michael, Thank you for staying with us! We hope you enjoyed your visit and look forward to welcoming you back for an even better experience in the future. Warm Regards, The Benson Team

10/10 Excellent

Harvey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and staff
Stayed 3 nights in Nov 2024
Response from Danny on 26 Nov,2024
Dear Harvey, Thank you for your kind words! We’re thrilled to hear you enjoyed your stay and appreciated our amazing team. We look forward to welcoming you back for another exceptional experience. Warm Regards, The Benson Team

8/10 Good

Marygrace

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good in the hotel, surroundings just feel unsafe, homeless around..
Stayed 3 nights in Nov 2024
Response from Danny on 26 Nov,2024
Dear Marygrace, Thank you for your feedback. We’re glad you enjoyed your experience at the hotel and appreciate your understanding of the challenges in our downtown surroundings. While the area is vibrant and convenient, we recognize concerns about safety and are committed to providing a secure and welcoming environment for our guests. We hope to have the pleasure of welcoming you back in the future. Warm Regards, The Benson Team

10/10 Excellent

Stephen, Albuquerque

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024
Response from Danny on 26 Nov,2024
Dear Stephen, Thank you for staying with us! We hope you enjoyed your visit and look forward to welcoming you back for another memorable experience. Warm Regards, The Benson Team

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk awesome! Clean, convenient!
Stayed 2 nights in Nov 2024
Response from Katie U. on 24 Nov,2024
Thank you so much for providing this feedback! We hope to see you again.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2024
Response from Danny on 19 Nov,2024
Dear Erika,Thank you for sharing your experience! We’re delighted you had a wonderful stay and look forward to welcoming you back for another memorable visit.Warm Regards, The Benson Team

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024
Response from Ryan (General Manager) on 19 Nov,2024
Hi Giuseppe,So happy to see that you enjoyed your stay!Till Next Time,Ryan (GM)

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gregory, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024
Response from Ryan (General Manager) on 19 Nov,2024
Thank you Gregory!

10/10 Excellent

jayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024
Response from Ryan (General Manager) on 18 Nov,2024
Thank you Jayden!

8/10 Good

Oren, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful grand old hotel remodeled with all the modern conveniences. Very helpful front desk staff.
Stayed 2 nights in Nov 2024
Response from Ryan (General Manager) on 15 Nov,2024
Hi Oren,I absolutely love your description of our hotel, "a delightful and grand old hotel " but yes recently remodeled but it did not lose any of that charm. Thank you for sharing, Ryan (GM)