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Hotel Riu Playacar - All Inclusive

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Playa del Carmen Maritime Terminal

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Playacar - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Property amenity
Sports facility
Aerial view
Minibar, in-room safe, laptop workspace, blackout curtains

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-US)

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (L)

Highlights

Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Minibar
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Sofa bed - double
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (No balcony - M)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (No balcony - M)

Highlights

Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Minibar
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (E)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-US)

Highlights

Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Minibar
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (U)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (U)

Highlights

Air conditioning
TV
2 bedrooms
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (E)

Highlights

Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Minibar
  • Sleeps 8
  • 1 King Bed

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (M)

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-CA)

Highlights

Balcony
Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Separate bedroom
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 48 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Separate bedroom
Ceiling fan
Blackout curtains
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Sofa bed - double
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (B2C-US)

Highlights

Air conditioning
TV
2 bedrooms
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Hairdryer
Private bathroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (B2C-CA)

Highlights

Air conditioning
Free rollaway/extra beds
TV
Separate bedroom
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Sofa bed - double
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (L)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (C)

Highlights

Air conditioning
Free rollaway/extra beds
TV
Separate bedroom
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (L)

Highlights

Air conditioning
TV
Separate bedroom
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (C)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (U)

Highlights

Air conditioning
TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
Minibar
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Sofa bed - double
Blackout curtains
Ceiling fan
Eco-friendly toiletries
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room Superior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Minibar, in-room safe, laptop workspace, blackout curtains

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room

  • Sleeps 4
  • 2 Double Beds

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About the area

Map
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 13 min walk
  • Playacar Golf Club - 2 min drive
  • Quinta Avenida - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playa del Carmen Main Beach - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Rosa Roja - ‬4 min walk
  • ‪RIU Yucatan - ‬6 min walk
  • ‪Occidental Allegro - ‬4 min walk
  • ‪Pool Bar - ‬4 min walk
  • ‪Miyagi - ‬5 min walk

About this property

Hotel Riu Playacar - All Inclusive

All-inclusive eco-certified property near Quinta Avenida
You can look forward to a free breakfast buffet, an adjacent golf course and a swim-up bar at Hotel Riu Playacar - All Inclusive. This property is a great place to bask in the sun with a white sand beach, sunloungers and scuba diving. Treat yourself to a manicure/pedicure or a massage at Renova Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. Fitness classes are offered at the health club; other things to do include windsurfing, beach volleyball and snorkelling. Free in-room WiFi is available to all guests, along with a poolside bar and shopping on-site.
Other perks at this property include:
  • 3 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and ATM/banking services
  • A gift shop, a TV in reception and beach towels
  • Guest reviews give top marks for the beach locale, overall value and helpful staff
Room features
All 396 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with eco-friendly toiletries and showers
  • 22-inch TVs with satellite channels
  • Recycling, ceiling fans and daily housekeeping

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Sailing
Snorkelling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to off-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11:30 AM
  • 4 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Anana
  • Jade
  • The Palms
  • Traviata
  • Turquesa

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Playacar Riu
Riu Playacar
Riu Playacar All Inclusive
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Playacar Hotels
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Mexico
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Rui Playacar
Riu Playacar All Inclusive Playa del Carmen
Riu Playa Del Carmen
Riu Playacar All Inclusive All-inclusive property
Riu car Inclusive inclusive p

Frequently asked questions

Does Hotel Riu Playacar - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is Hotel Riu Playacar - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Playacar - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Playacar - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Riu Playacar - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Playacar - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Hotel Riu Playacar - All Inclusive located?

Located in Playacar, this beachfront property is next to a golf course and within 2 mi (3 km) of Piste Cyclable sur Paseo Xaman-Ha, Quinta Avenida and Playa del Carmen Main Beach. Playacar Beach and Mayan Ruins of Playacar are also within 15 minutes.

Hotel Riu Playacar - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1008 reviews" "
Rating 8 - Good. 258 out of 1008 reviews" "
Rating 6 - Okay. 87 out of 1008 reviews" "
Rating 4 - Poor. 45 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Stayed 8 nights in Nov 2024

10/10 Excellent

Jessica Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 stayed at this Riu in December of 2020 and again in December 2024. We love that the resort is small enough that walking from our room to the beach to restaurants for meals isn’t a long task, yet the resort is big enough to feel luxurious. The staff were the most upbeat, friendly staff you could ask for. Always smiling, providing drinks, and fun activities from games on the beach to diving contests in the pool and water Zumba. Each morning a yoga class was provided. There’s always something going on to help you stay entertained. Early each morning you can find the staff hard at work to scrub every square foot of the property. It was immaculate. We went kyaking, parasailing, and snorkeling right off the beach. If I had to say anything somewhat negative it would the beds. In 2020 they provided king beds but in 2024 they put two full size beds together. They kept separating and moving. Not the most comfortable sleeping arrangement. However, that’s okay, just nap on the beach!! Overall I love this resort. Worked out really well for having young children (4 & 6 in 2020 and 8 & 10 in 2024) so that we didn’t have to walk far and I felt very self allowing them to explore the resort without me.
Stayed 6 nights in Dec 2024

4/10 Poor

Tadeusz

Travelled with family
Liked: Staff & service, amenities
It takes 22 hours from check in to get ordinary room what we paid for. First one was in the attics with like jail house windows , second had dirty , stain sheets and finally we got our room after fitting 22 hours with reception staff.. Terrible welcome from Riu Playacar
Stayed 5 nights in Dec 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was close to restaurants and pools. Very lush property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Grayson Hutchinson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach and smaller than similar resorts in the area which made for a quiet vacation and a familiar feeling for the duration of our stay.
Stayed 6 nights in Dec 2024

6/10 Okay

Cristina

Liked: Staff & service
Stayed 7 nights in Dec 2024

8/10 Good

Pramod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and helpful staff. Ever ready to help. Prompt service. Smiling. Will always recommend. All the best
Stayed 5 nights in Dec 2024

8/10 Good

Kyria

Travelled with partner
Liked: Cleanliness, staff & service, amenities
L’hôtel ne devrait pas avoir 5 étoiles. La nourriture était en deçà de mes attentes et ils n’ont pas de vrai couteau à steak pour la viande coriace! Pour le reste, la plage est magnifique et le personnel assez agréable et aidant (malgré que la majorité soit unilingue espagnole).
Stayed 8 nights in Dec 2024

10/10 Excellent

Arelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything plus you can visit all Riu for the same price they are only a few black away.
Stayed 4 nights in Dec 2024

10/10 Excellent

mark joseph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there 3 years in a row and we love it. Going back next year as well.
Stayed 8 nights in Dec 2024

10/10 Excellent

Mary J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beach access, lots of lounge chairs, great food choices & options.
Stayed 4 nights in Dec 2024

10/10 Excellent

Emilo

Liked: Cleanliness, staff & service, property conditions & facilities
Como ver mucha mas bejetacion del camino del lavi asia el mar

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained. The rooms are a little outdated but super clean, comfortable beds, dependable hot water supply, rather quiet air condition, equipped with everything you need while on holidays. During our sty, the staff made all efforts to organize entertainment during the each day and create a festive atmosphere, as it was close to Christmas. The food was very tasty (better than all inclusive average) and rather good selection. This resort was a good choice although it was not the best we’d ever stayed at, but we did have a good time and no regrets.
Stayed 11 nights in Dec 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Amenities
The food
Stayed 5 nights in Dec 2024

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, staff & service
The location, beach and pools were great, food was average in comparison with other all inclusive resorts. The one complaint that I would have is that the rooms are not family friendly at all. There’s no door on the bathroom so if you aren’t a couple, people can’t even change or shower with any privacy. The beds were also quite small for two people. If you are planning to take your kids with you, I’d stay somewhere else.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dzmitry

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll be back
Stayed 8 nights in Nov 2024

2/10 Terrible

Krishnappa Srimohan

Travelled with group
Disliked: Cleanliness
Stayed 4 nights in Dec 2024

2/10 Terrible

Prakash

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk/reception are not very helpful if you book through Expedia! The liquor and beer options are sub standard. 3 of us got severe food poisoning and the hotel doesn’t have a doctor and were not willing to accept their food could be contaminated. We saw few other folks throwing up too. I would never book a place like this again. Avoid it! Worst experience I have had in my life and this is the first time I got food poisoning, go to Mexico at least 4 times a year but stay in Airbnbs and eat in restaurants!
Stayed 4 nights in Dec 2024

8/10 Good

Maria

Stayed 6 nights in Nov 2024

8/10 Good

Darcy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Was good
Stayed 10 nights in Nov 2024

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Nov 2024

4/10 Poor

Hilario

Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Nov 2024

8/10 Good

Kirk, Cranbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Good food. Staff friendly and helpful. Resort amenities were okay (nightly entertainment was not great). Was able to use the hobicat at no cost. The ice machine in our building broke within the first few days of a 2 week vacation that wasn’t repaired. There was a working machine in the next building literally 30 seconds further.
Stayed 14 nights in Nov 2024

2/10 Terrible

anthony P, kirkland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Save your money and look for another resort. Here is my first ever review of a resort: Rooms updated and clean Beach: great Pools: awesome Landscaping and resort areas: nice Food: terrible, my wife had diarrhea 5 out of the six days, I had food poisoning, and suffered from projectile vomiting and diarrhea 2 out of the 6 days. So all the niceties won’t matter if you cannot enjoy your stay. And we are very selective as to what we eat in an all inclusive resort: we stay away from all cheeses, dressings, seafood, and try to stick to the basics: grilled food, etc. I’ve traveled over 40 times to such resorts and this is the first time I have felt this awful - this was the vacation from hell.
Stayed 6 nights in Nov 2024