6/10 Okay
Alla
17 Dec,2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Initial impression of the Randolph Oxford was good, albeit the double room was very small even for single occupancy.
My experience in the bar was good with the staff making me feel comfortable and welcome.
However on the day of departure things went from bad to terrible.
I arrived for breakfast at around 9:45, when asking for white coffee they brought black, no milk/cream, no sweetener. I had to ask again for these. The door to the buffet was closed and locked at 10:00am sharp, I would have thought in a 5* hotel guests would have some additional time to complete breakfast, it appears that if you arrive 1 minute before breakfast closes, you have exactly 1 minute to complete your breakfast.
I believe that someone had access to my room while I was out the previous evening or during breakfast as personal property had disappeared from the room.
The staff on duty & management could provide no CCTV of the corridors or confirm when my room was accessed. In short they provided no support or explanation as to what had happened. They promised a follow up call but none has been received.
I find it extraordinary that the hotel could not provide details on who/when my room was accessed. I am just glad that I left to valuable items, only personal items, in my room while I was out.