Pan Pacific Hotels & Resorts, Novena hotels

"It was quite a very nice hotel"

"nice"

"The hotel is a little shabby but what sets it apart from other flashier hotels is the staff service in the Executive Club Lounge. Having cold non alcoholic beverages available during the day was always welcome after coming in from the heat. In the evening alcohol - wines and spirits are served between 6 to 8 pm. Different warm dishes eg prawn cutlets, chicken skewers, curry puffs together with cheese and biscuits, savoury nibbles and cakes were also supplied. What the hotel lacks in ambience however is completely overshadowed by the amazing friendly staff in the Executive Club. Agnes, Ray, Ivy, Ralph, Mei, and Desmond were wonderful, nothing was too much trouble for them. The rooms are clean, internet was fast and the view across the bay magnificent. The pool area lacked charm and the water was freezing. A spa would have been a welcome addition. Would I stay here again? Most definitely. "

"Had the pleasure of staying at the Fullerton and we went away planning when we could return, our experience was that good. The very attentive staff were always willing to help and always friendly. The property itself is spotlessly clean and is well maintained, I would recommend this place to anyone."

"Quick and easy check in. We checked in early, which wasnt a problem. Friendly, helpful staff. Food and drink was good. Great attractions visible from room and in walking distance. Fantastic location would definitely choose this hotel again."

"Very nice hotel in central area close to City Hall RMT. Room very clean. Bed comfortable. Bed linen changed daily. All staff very helpful. "

"Place is nice but customer service is bad, they are short staffed, they don't pick up the phone for all services "

"You really can’t beat the location of the Crowne Plaza for transiting as it’s literally attached to the airport. The room decor is a bit stuffy but the bed was comfortable, excellent shower and bath products, fluffy towels & a robe. and even a tap for filtered drinking water. I had a great sleep and was refreshed before my next flight! "

"This was an amazing property to stay at. Staff were friendly and accommodating! I asked for an early check in and they not only did that but upgraded my room! I would not hesitate to stay at this property in the future. "