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The Westin Rusutsu Resort

5.0 star property
Winter wonderland with 2 restaurants

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Westin Rusutsu Resort

Lobby
Body treatments, aromatherapy, sports massages, facials, massages
Front of property
Lobby
Golf

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Spa
  • Room service
  • Gym
The price is S$1,606
includes taxes & fees
1 Jan - 2 Jan,2025

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premium Suite, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Premium Suite, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 108 sq m
  • Mountain view
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite 4 Single Beds 1 Bedroom Two-Story Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite 4 Single Beds 1 Bedroom Two-Story Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 92 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 88 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe Loft, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Loft, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 108 sq m
  • Mountain view
  • Sleeps 7
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Loft, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Loft, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 88 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed

View all photos for Deluxe 4 Single Beds 1 Bedroom Two-Story Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe 4 Single Beds 1 Bedroom Two-Story Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 92 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Beds

View all photos for Deluxe Loft, 1 Bedroom

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Loft, 1 Bedroom

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Loft, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Loft, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 85 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Loft, 2 Bedrooms, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard Loft, 2 Bedrooms, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 108 sq m
  • Mountain view
  • Sleeps 7
  • 2 Double Beds

View all photos for Standard Loft, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard Loft, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 88 sq m
  • Mountain view
  • Sleeps 5
  • 1 Double Bed

View all photos for Standard Loft, 1 Bedroom (1 Bedroom Bi-level Loft, Low floor)

1 bedroom, premium bedding, down duvets, in-room safe

Standard Loft, 1 Bedroom (1 Bedroom Bi-level Loft, Low floor)

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 85 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Loft, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, down duvets, in-room safe

Standard Loft, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 92 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Loft, 1 Bedroom

1 bedroom, premium bedding, down duvets, in-room safe

Standard Loft, 1 Bedroom

Highlights

Separate sitting area
Heating
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Down duvet
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

Similar properties

Exterior

Rusutsu Resort Hotel & Convention

Pool
Waterslide
Parking included
Free WiFi
8.6 out of 10, Excellent, (292)
The price is S$564
includes taxes & fees
24 Jan - 25 Jan,2025
Rusutsu Resort Hotel & Convention
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About the area

Map
133 Izumikawa, Rusutsu, Hokkaido, 048-1711

What's nearby

  • Rusutsu Resort - 5 min walk - 0.5 km
  • Lake Toya - 19 min drive - 18.9 km
  • Mount Yotei - 21 min drive - 15.9 km
  • Niseko Mountain Resort Grand Hirafu - 36 min drive - 30.5 km
  • Niseko Annupuri International Ski Area - 36 min drive - 31.4 km

Getting around

  • Niseko Station - 27 min drive
  • New Chitose Airport (CTS) - 90 min drive

Restaurants

  • ‪クラブラウンジ - ‬5 min walk
  • ‪Oktober Fest - ‬7 min walk
  • ‪ルスツピザドゥ - ‬2 min drive
  • カフェテリア スティームボード
  • ‪郷の駅 ホッときもべつ - ‬7 min drive

About this property

The Westin Rusutsu Resort

Luxury resort near Rusutsu Resort
You can look forward to a golf course, an indoor mineral hot spring (onsen) and shopping on-site at The Westin Rusutsu Resort. Skiers and snowboarders can spend time on the slopes at this resort, which offers ski passes, ski equipment hire and ski storage. For some rest and relaxation, visit the 2 hot springs or sauna, and indulge in a facial, a sports massage or a body treatment. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Enjoy the 24-hour gym, as well as activities, such as snowmobiling and snowboarding. In addition to mini golf and a coffee shop/cafe, guests can connect to free in-room WiFi.
Other perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), a free local area shuttle and bike hire
  • Hot springs on-site, 3 outdoor tennis courts and a 24-hour front desk
  • Guest reviews give good marks for the overall condition
Room features
All 210 rooms feature comforts, such as premium bedding and pillow menus, as well as perks, such as laptop-compatible safes and separate sitting areas.
Other conveniences in all rooms include:
  • Down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with separate baths/showers and free toiletries
  • LCD TVs with satellite channels
  • Separate sitting areas, recycling and fridges

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 10 AM to 5:30 PM at scheduled times and on request
  • Free area shuttle
  • Area shuttle
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7 AM to 9 AM for a fee: JPY 3,300 for adults and JPY 2,310 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atrium
  • Kazahana

Things to do

  • 18-hole golf course
  • 2 hot springs
  • 24-hour gym
  • 3 outdoor tennis courts
  • Bicycle rentals
  • Golf
  • Golf driving range
  • Mini golf
  • Sauna
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowboarding
  • Snowmobiling

Family friendly

  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Mini golf
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,184 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains

Spa

  • 2 hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - 1:00 AM
  • Hot springs water temperature - 40 ºC
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Hot springs are available from 5-8 AM and 11 AM-1 AM next day from April 27- October 20, 2025. Dates are subject to change.
Hot springs are available from 5-10 AM and 2 PM-1 AM next day from December 2, 2024 to March 30, 2025. Dates are subject to change.
Guests must contact this property at least 1 week in advance to reserve the airport shuttle bus.
Additional breakfast fees apply for children under 12 years old booked on a breakfast included rate plan.
Rusutsu amusement park closed every Monday and Tuesday.

Renovations and closures

The property will be renovating from 29 April 2025 to 30 November 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 6050.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
  • Additional fee: JPY 150 per person, per night

We have included all charges provided to us by the property.

The additional mandatory fee covers a bathing fee per adult, collected at the property.

Optional extras

  • Fee for buffet breakfast: from approximately JPY 3300 for adults and from JPY 2310 for children
  • Airport shuttle fee: JPY 5000 per person (one-way)
  • Airport shuttle fee per child: JPY 5000 (one-way), (from 4 to 12 years old)
  • Rollaway bed fee: JPY 6050.0 per night
  • Facilities fee: JPY 150 per person, per night and includes use of: spa tub; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children ages 6 and older may use public baths with an accompanying adult of the same sex.

We should mention

Pool access available from 2:00 PM to 5:00 PM
Hot springs access available from 5:00 AM to 1:00 AM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Rusutsu Resort
Westin Rusutsu
The Westin Rusutsu
The Westin Rusutsu Resort Resort
The Westin Rusutsu Resort Rusutsu
The Westin Rusutsu Resort Resort Rusutsu

Frequently asked questions

Is The Westin Rusutsu Resort pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Westin Rusutsu Resort?

As of 31 Dec,2024, prices found for a 1-night stay for 2 adults at The Westin Rusutsu Resort on 1 Jan,2025 start from S$1,606.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Westin Rusutsu Resort?

Self-parking is free at this property.

What time is check-in at The Westin Rusutsu Resort?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Westin Rusutsu Resort?

Checkout is at noon.

Does The Westin Rusutsu Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 10 AM-5:30 PM on request. A fee of JPY 5000 per person applies.

Where is The Westin Rusutsu Resort located?

Located near to the slopes, this Rusutsu resort is situated in the mountains, 0.3 mi (0.4 km) from Rusutsu Resort and is convenient for winter sports, such as cross-country skiing and skiing lessons. Lake Toya and Kyogoku Spring Water Village are also within 12 miles (20 km).

The Westin Rusutsu Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 311 reviews" "
Rating 8 - Good. 102 out of 311 reviews" "
Rating 6 - Okay. 18 out of 311 reviews" "
Rating 4 - Poor. 7 out of 311 reviews" "
Rating 2 - Terrible. 8 out of 311 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shuji, Narashino-City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with activities for all ages. Staff was friendly and helpful. Food at both restaurants was great. The room was spacious, clean and the beds were soft with high quality linens. I would definitely recommend this resort to anyone looking to visit Hokkaido!!!
Stayed 2 nights in Jul 2024

6/10 Okay

Sylvia

Travelled with family
Liked: Staff & service
Disliked: Amenities
Been coming back to stay at the Westin every year for skiing. Since covid it seems the standard has dropped. They have not also maintained the quality of the stay post covid. Example: quality of free in room amenities dropped, quality of food at breakfast buffet dropped For the price of the Westin compared to the hotels around the vinicity I would expect the quality to be maintained a little better. Otherwise, the place is clean and service staff are very helpful
Stayed 4 nights in Feb 2024

10/10 Excellent

Ling

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to skiing, friendly staff
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with great facilities and good quality buffet restaurant. Room was very spacious and exceptionally clean.
Stayed 2 nights in May 2023

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to the Rusutsu ski resort is a huge plus. However, the room was expensive and little things - such as waiting in line for 20 minutes to eat at the breakfast buffet - made it seem overpriced for what it delivered. No specific complaints but I would probably stay at the Rusutsu Resort Hotel next time for half the price.
Stayed 1 night in Feb 2023

10/10 Excellent

Gwen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at the Westin are all lofts- really nice layout with the bedrooms on the corridor floor and a great living room with murphy beds and kitchenette on the lower floor. The toilet, bathroom sink area, and shower/tub are all in their own rooms so you can close the door to each one for more privacy. The only thing they don't have that would be nice is a microwave, so you can't heat up leftovers or soup. It forces you to eat at one of the many restaurants (three at the Westin and 5 or 6 at the Rusutsu Resort across the street). It isn't quite ski in/out but it is a short walk to the chairlift for East Mountain and Mt Isola, and a monorail short walk to West Mountain.
Stayed 6 nights in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff is very helpful and friendly with excellent spoken English. For those ski lovers, they will be able to enjoy the easy access to ski rental, and related facilities. The room I stayed is very clean with nice view of ski trail, and the room is very clean as well except it would be nice to have a deodorant spray available in the room so that guests may use as this item is commonly found in most hotels in Japan. Overall, I had a very pleasant stay there.
Stayed 1 night in Feb 2020

8/10 Good

Lori, Sun Peaks

Travelled with family
Liked: Cleanliness
Rooms were spacious. Large, sprawling hotel. Family hot tub would be nice at a ski resort hotel.
Stayed 5 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
First thing I noticed when I got into the room was toilet which was not clean. I guess the person who used the room previously lost vowels. The cleaning people just did not clean properly.
Stayed 4 nights in Feb 2020

8/10 Good

James, Taipei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen is great. However, the seat of outdoor onsen is not comfortable.
Stayed 5 nights in Jan 2020

10/10 Excellent

Judy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

6/10 Okay

Edwina, HK

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff English level and service standards, which are not up to an international 5-stars Hotel standard, should be improved.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I did look the environment. Good people. Good attitude. Generally everything was good.
Stayed 11 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big clean room! Very good view! Nice food! Need monorail for ski, isn’t very convenience.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful winter resort. The reception staff were prompt, attentive and professional. The staff who showed us to our room was very polite and helpful. The loft we stayed in was super comfortable. Soft bed, great mountain view, very clean toilets. The water from the tap is specially treated and drinkable. We totally enjoyed our stay in The Westin, highly recommended to whoever is visiting the Rusutsu.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wing Ngar Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
It’s a very relaxing stay. The kids enjoy the outdoor activities very much. Will come back again
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and clean but the room is hot
Stayed 1 night in Apr 2019

8/10 Good

fern

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Rusutsu
We stayed six nights at the Westin Rusutsu on a recent skiing holiday. The Rusutsu ski resort basically offers two choices of accommodation as there is no village per se. Choose the Westin. It delivers exactly what you expect from a Westin hotel with careful thought having been given to the specific requirements of a ski holiday. The staff manage all the associated logistical issues efficiently and professionally. The rooms are spacious and well-appointed. Note they are split over two levels with a fairly steep staircase to negotiate. The two restaurants (one dedicated to Japanese cuisine) are very good. Given the size of the hotel and the lack of attractive alternative venues, there could probably be a third restaurant added. Given the high number of customers, the main restaurant only offers a buffet option for both breakfast and dinner. The quality is very good but some might find this limiting. Overall an excellent hotel, fully deserving its high rating.
Stayed 7 nights in Feb 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, from environment, ski facilities, food, the room and the onsen was great
Stayed 3 nights in Jan 2019