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Toya Sun Palace Resort & Spa

4.0 star property
Family-friendly resort with full-service spa and sauna

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Photo gallery for Toya Sun Palace Resort & Spa

Lobby
In-room safe, free WiFi, bed sheets
Property grounds
Lobby lounge
Property entrance

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Pool
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Japanese Style Room, Lake View, Non Smoking

Living area

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Bidet
Hairdryer
In-room safe
  • 35 sq m
  • Lake view
  • Sleeps 5
  • 4 Single Futons

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

Highlights

Air conditioning
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Bidet
Hairdryer
In-room safe
  • 28 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Bidet
Hairdryer
In-room safe
  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Futons OR 2 Single Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Bidet
Hairdryer
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Bidet
Hairdryer
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Bidet
Hairdryer
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds
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About the area

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107

What's nearby

  • Toyako Onsen - 1 min walk - 0.0 km
  • Lake Toya - 4 min walk - 0.4 km
  • Toyako Hot Spring - 2 min drive - 1.7 km
  • Usuzanfunka Memorial Park - 2 min drive - 2.4 km
  • Showashinzan Ropeway - 6 min drive - 5.4 km

Getting around

  • Toya Station - 12 min drive
  • New Chitose Airport (CTS) - 94 min drive

Restaurants

  • ‪わかさいも本舗 洞爺湖本店 (Wakassaimo) - ‬20 min walk
  • ‪Mogmog - ‬14 min walk
  • ‪レストランおおでら - ‬3 min drive
  • ‪風の音 - ‬13 min walk
  • ‪スープカレーハラハル SoupCurry HLAHAL - ‬11 min walk

About this property

Toya Sun Palace Resort & Spa

Upscale family-friendly resort near Lake Toya
Located close to Toyako Hot Spring, Toya Sun Palace Resort & Spa provides an indoor mineral hot spring (onsen), a corner/local shop and shopping on-site. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a massage. The on-site restaurant, Palacio, offers breakfast, dinner and a poolside location. Free in-room WiFi is available to all guests, along with a garden and an arcade/games room.
You'll also find perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self-parking
  • Hot springs on-site, a ballroom and a gift shop
  • A 24-hour front desk, luggage storage and a lift
Room features
All 324 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and shower/bath combinations
  • Fridges and phones

Languages

Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Palacio

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a lake

Full-service spa

  • Hot spring
  • Hot springs open from 5:00 AM - 11:00 PM
  • Hot springs water temperature - 42 ºC
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 1 building
  • 10 floors
  • Ballroom
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Hot springs access available from 5:00 AM to 11:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities

Property is also known as

Sun Palace Toya
Toya Sun Palace
Toya Sun Palace Hotel
Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Sobetsu
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu

Frequently asked questions

Does Toya Sun Palace Resort & Spa have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Toya Sun Palace Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Toya Sun Palace Resort & Spa?

Self-parking is free at this property.

What time is check-in at Toya Sun Palace Resort & Spa?

Check-in start time: 2 PM; check-in end time: 7 PM.

What time is check-out at Toya Sun Palace Resort & Spa?

Checkout is at 10 AM.

Where is Toya Sun Palace Resort & Spa located?

This family-friendly Sobetsu resort is located on the waterfront, within a 5-minute walk of Toyako Onsen and Lake Toya. Usuzanfunka Memorial Park and Toyako Hot Spring are also within 2 miles (3 km).

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Toya Sun Palace Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 250 reviews
Rating 8 - Good. 104 out of 250 reviews
Rating 6 - Okay. 56 out of 250 reviews
Rating 4 - Poor. 18 out of 250 reviews
Rating 2 - Terrible. 8 out of 250 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10

The facility is very old. Especially the bathroom at the own room is not clean and comfortable at all. If the hotel wants to continue the business, it is high time to renew the facility. The buffet style dinner was so so.
Stayed 1 night in Sep 2022

10/10

Stayed 1 night in Jan 2023

8/10

お風呂からの景色が最高
Stayed 1 night in Sep 2022

6/10

新しい施設と比べると不便かな
Stayed 1 night in Sep 2022

10/10

どの部屋からも洞爺湖が望め、特にお風呂は眺めといい設備や備品　清潔感何もかも素晴らしい
Stayed 1 night in Sep 2022

10/10

一日中洞爺湖を眺められます。 本当に美しかった！
Stayed 2 nights in Aug 2022

10/10

Stayed 1 night in Aug 2022

8/10

Stayed 1 night in Aug 2022

10/10

Stayed 2 nights in Jan 2022

4/10

Stayed 1 night in Dec 2021

10/10

Stayed 1 night in Nov 2021

10/10

プールも楽しかったし食事もいろんなバリエーションでとてもおいしかったです。
Stayed 1 night in Aug 2021

10/10

Stayed 1 night in Apr 2021

8/10

何年振りかのサンパレスでした。ロビーや風呂が改築され綺麗で気持ち良く三日間を過ごす事が出来ました。孫たちはプールで大はしゃぎ、食事も子供も大人も美味しく頂きました。イルミネーションも美しく素敵でした。ただ連泊だったので昼ごはんを食べるレストランが無かったのでカップラーメンになりました。
Stayed 1 night in Dec 2020

6/10

Stayed 1 night in Nov 2020

8/10

Stayed 1 night in Sep 2020

8/10

Stayed 1 night in Sep 2020

8/10

Stayed 1 night in May 2020

10/10

Stayed 1 night in May 2020

2/10

Very old and dirty, no air conditioning. Room is too old, very ugly decoration. Just like a room with monsters. Restaurant food is also not very good. Just the new and extended area is nice!
Stayed 1 night in Jul 2019

10/10

チェックイン前にもプールや温泉を利用できるのが嬉しい。なんせプールや温泉などやりたいことがいっぱいあるから！建物全体が大きめの造りなので優雅な気持ちになれました。ご飯も美味しかったです。タヒチアンダンスが予想以上に刺激的で魅入ってしまいました(^ ^)
Stayed 1 night in Dec 2019

8/10

エクスペディアの支払い方法がわからなかった
Stayed 1 night in Dec 2019

8/10

Stayed 2 nights in Oct 2019

8/10

提供接送服務, 溫泉對湖, 好服務, 晚餐, 早餐食物種類多元化, 值得推薦, SHOP有向各式各樣啤酒....正
Stayed 1 night in Sep 2019

8/10

Stayed 1 night in Sep 2019