4/10 Poor
WAFA
Travelled with family
31 Jan,2025
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I received a nice welcome message via WhatsApp before attending.
The reception was quick and professional, and when I did not like the view of the first room, it was immediately changed to another room and welcoming gift was provided.
The room was not clean, the closet and the black device for the card was dirty and had fingerprints.
There were many small flies in the room coming from the bathroom.
The window looked like it has not been cleaned for a long time, making the view useless.
The bed is old and worn out and has gray spots.
The carpet is old and full of stains, and the chair in front of the mirror does not contain a sponge and was wobbly because it was clearly very old, the electric kettle is old and was not clean. When I asked to replace it in the evening after Umrah, they told me that they can replace it only in the morning?!
When calling the reception to bring down our luggage for check out immediately after Friday prayer, they told us ALL the staff were praying and no one was sent until 35 minutes has passed which lead to missing our train without having any refund for it, and we booked another one.
After collecting our bags there was gum on one of them.
The duty manager was very understanding and helpful and arranged a cab for us for free to the train station.
WAFA
Stayed 1 night in Jan 2025