Matsumoto Holidays

The hotel is maintained very well. Although room is not big in size, the layout is very functional and very convenient for traveling with family. The washing / drying machine makes laundry very easy. Hotel also provides free rental of Nintendo Switch Games; flat iron for hair and many more. Location is good and convenient to reach a few JR lines though you need to be ready to walk a bit

Just the two of us, but spacious rooms that could have easily fit a family of six and it was clean!

a really best location for tourist,close to the okachimachi station and convenience store , the room is big and comfortable, will visit again when my next trip for sure!

I would have loved to give this property a higher rating because it had enough room for 3 of us plus our luggage, staff had excellent customer service, had a washer, and kitchen. My lower rating is because the shower seemed to have issues such as it took awhile to get the water hot but as soon as it turned hot the water became ice cold without adjusting the temperature so I was unable to get a shower. The ac did not get the room cool enough so we had to open the windows at night to cool the room down. You have to use passcode to use the elevator up to your room and use a passcode to get into your room. You had to return the piece of paper with the passcode or you would get charged which made me feel like they may not change the passcode to your room. Also every time someone had to go to the bathroom in the middle of the night a light would go on by the kitchen waking us up. Would I recommend this place? Sadly my answer is no because of the problems we had.

The service was amazing, the room beautiful, with modern fixtures and nice furniture, the morning breakfast bar great, and a great view of the SkyTree. This was like an oasis after staying in some accommodations that were not nearly this good. I already said this but the front end staff were absolutely wonderful. We felt so welcome and cared for when we arrived.