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DoubleTree by Hilton Hotel London ExCel

4.0 star property
Waterfront London hotel in Newham with a 24-hour fitness centre

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel London ExCel

Front of property
Dock
Balcony
Bar (on property)
In-room safe, desk, laptop workspace, blackout curtains

Reviews

8.4 out of 10

Very good

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
The price is S$143
includes taxes & fees
8 Dec - 9 Dec

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Room, 1 Queen Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed (Water View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed (Water View)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Water View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, City View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Balcony

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Sofa bed
Hairdryer
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Accessible, View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Accessible, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 24 sq m
  • Water view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, City View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Blackout curtains
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

In-room safe, desk, laptop workspace, blackout curtains
Hampton by Hilton London Docklands
Breakfast included
Free WiFi
Restaurant
Air conditioning
8.8 out of 10, Excellent, (1001)
The price is S$143
includes taxes & fees
15 Dec - 16 Dec
Hampton by Hilton London Docklands
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About the area

Map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH

What's nearby

  • ExCeL Exhibition Centre - 7 min walk - 0.6 km
  • London Stadium - 11 min drive - 7.4 km
  • Westfield Stratford City - 11 min drive - 8.1 km
  • O2 Arena - 11 min drive - 7.7 km
  • Tower of London - 12 min drive - 8.8 km

Getting around

  • Prince Regent Station - 5 min walk
  • West Ham Station - 7 min drive
  • London (LCY-London City) - 7 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬11 min walk
  • ‪Caffè Nero - ‬14 min walk
  • ‪Sandwich & Co - ‬12 min walk
  • ‪E16 Café - ‬6 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

Upscale eco-certified hotel near ExCeL Exhibition Centre
Located close to O2 Arena, DoubleTree by Hilton Hotel London ExCel provides a terrace, dry cleaning/laundry services and a bar. Free in-room WiFi is available to all guests, along with a 24-hour gym and a business centre.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), self-parking (surcharge) and an electric car charging station
  • Express check-out, luggage storage and concierge services
  • ATM/banking services, a 24-hour front desk and a lift
  • Guest reviews speak highly of the helpful staff
Room features
All 287 rooms have comforts such as laptop-compatible safes and laptop-friendly workspaces, as well as perks such as free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hairdryers
  • Wardrobes/cupboards, free infant beds and daily housekeeping

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Filipino, French, German, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 9 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 35 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 35 kg per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Frequently asked questions

Is DoubleTree by Hilton Hotel London ExCel pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 35 kg per pet. There's a fee of GBP 35 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at DoubleTree by Hilton Hotel London ExCel?

As of 21 Nov,2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel London ExCel on 8 Dec,2024 start from S$142.97, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at DoubleTree by Hilton Hotel London ExCel?

Self-parking is available for GBP 15 per night. Limited spots are available.

What time is check-in at DoubleTree by Hilton Hotel London ExCel?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at DoubleTree by Hilton Hotel London ExCel?

Checkout is at noon. Late checkout is available for GBP 10 (subject to availability).

Where is DoubleTree by Hilton Hotel London ExCel located?

Located in Newham, this eco-certified hotel is 0.3 mi (0.5 km) from ExCeL Exhibition Centre and 2.4 mi (3.9 km) from O2 Arena. London Stadium and Westfield Stratford City are also within 6 mi (10 km). Prince Regent Station is 5 minutes by foot and Royal Albert Station is 7 minutes.

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 473 out of 1002 reviews" "
Rating 8 - Good. 318 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 46 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

RAYMOND

Liked: Cleanliness
The only problem was that the bar closed at 11pm our group had been out for a meal and got back at 11pm to be told we could not have a drink.
Stayed 1 night in Nov 2024

8/10 Good

patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really terrific welcome Lovely size room Helpful and kind staff Bed was small and springs were rather noisy not very comfy Amenities in room really good Close to overland rail for the 02 and the city Very good value for money
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to get to the excel centre, only a short walk but a nice distance to go. Super easy to get around london, the dlr station is in perfect distance. A nice little bit of life around the hotel, with the pub just being over the road. Really good.
Stayed 4 nights in Oct 2024

6/10 Okay

Loell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm a big fan of DoubleTree but this one was a little lacklustre. To be fair, check-in was superb. Staff is incredible, and they made the experience so easy. Quick check-in, and checkout. Easy to charge things to the room and pay. Dinner was disappointing. It was pricey and the quality was mediocre at best - I can cook better at home. In the room, we had no mini-fridge which was disappointing. Would I stay here again, yes, but I would probably eat out or order takeaway, or just stick to burger and chips.
Stayed 1 night in Oct 2024

8/10 Good

Restjald

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Sep 2024

8/10 Good

Ant

Stayed 1 night in Aug 2024

6/10 Okay

Shahera

Business traveller
Liked: Staff & service, property conditions & facilities
Room had a strange smell, other than that pretty clean
Stayed 2 nights in Sep 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Amenities, property conditions & facilities
Front desk attendents were friendly and helpful. Communications needed to be available for breakfast prices and types of breakfasts. Maybe post it at the entrance. Staff had to scurry around for a breakfast menu when we asked. Room felt very tight once the sofa bed was out. Perhaps not rate this room as a family room but a regular room so we don’t get our expectation dashed. This room was a bit strange in the bathroom mirror had a two square feet area that didn’t fog up after a shower. Be warned there is no good options for food here . The only good place is a Chinese restaurant. Food is quite good but they are not available for breakfast.
Stayed 7 nights in Sep 2024

10/10 Excellent

Boo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy, affordable and clean. The decor of the inside of the building done to high standards.
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter, Setubal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, but a long walk from the Custom House Elizabeth line station.
Stayed 3 nights in Sep 2024

6/10 Okay

Sandra

Travelled with group
Disliked: Amenities
There was no fridge in the room to keep water or milk cold or any other drinks for that matter. All Hilton hotels should provide a fridge in the rooms i paid £195 a night for a deluxe room really not happy about that. I expected a fridge in my room and having to pay a charge to have food in my room not expectable. Also the lighting in the room and bathroom is bad. that needs looking at. We had people on the river with a drone looking in our room not good either. Also I told the cleaner that i did not need her to clean my room or empty the bin. To my surprise when I came back from restaurant to order food, I found her in my room why ? I already told her not to worry many times - if a customer says no then they should respect that.
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Handy for London City airport. Food is pricey.
Stayed 1 night in Aug 2024

2/10 Terrible

Sajeel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disappointed with the service and the condition of the room. Very bad odour in room and things were broken and missing. We spent the first 3 hours trying to get someone to come and sort these issues out. We asked for a change in room but the manager said no due to us booking though Expedia. He said if we booked directly through them then they wok
Stayed 1 night in Aug 2024

4/10 Poor

DEBORAH

Travelled with family
Disliked: Property conditions & facilities
The actual Hotel was ok and staff were friendly and the food was good. The room was small not an accessible room like it was meant to be, could not open a window on an extremely hot day. Bed was like a concrete slab. Bathroom sink had 3 cracks in it, shower overflowed and flooded bathroom floor and into bedroom. Room smelt of damp and mould. Road works all around the hotel and also next to Airport runway
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Daniel

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Daniella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, even got warm cookies on arrival
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The aircon was loud and impossible to turn off. I called down to reception who said it would turn off by itself but it did not. It was like being next to an airplane taking off all night, so I didn’t sleep at all. I usually like DoubeTrees so this was a huge disappointment. Service was friendly though.
Stayed 1 night in Jul 2024

2/10 Terrible

Joy

Stayed 2 nights in Jul 2024

10/10 Excellent

Miles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024