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"The room is a good size. The employees are nice and polite. "

"Location is great, short walk to Shibuya train station, short walk to Harajuku for shopping, good pizza available in the lobby if you don't want to go too fat, and there's a mall across the street with loads of stores!"

"The hotel location is very convenient since it's only a few minutes walk from Shinjuku station and also near airport limousine buses service to Narita and Haneda. The room wasn't the cleanest I've seen, nor is the hotel outstanding in any specific area, but overall the stay was very pleasant and I would recommend it. My previous stays in Shinjuku are at the Hotel Gracery, which has smaller rooms and is farther away, but has the distinction of having Godzilla. I prefer the JR Kyushu over Gracery."

"Checking in on a machine was very in personable. Couldn’t ask about breakfast buffet or paid parking for hotel guests. "

"This hotel was well maintained and was situated well in Shinjuku! The staff was friendly and helpful. I would return for another stay!"

"We were staying three nights. It was a good experience "

"was great"

"location, service, quality of bathrooms "

"This is a beautifully designed, upscale hotel in a bustling, high-energy neighborhood. The rooms and facilities are high-quality. Staff are excellent! Check-out the bar and restaurant. Starbucks in the building a plus. Easy access to trains and taxis. Loved the bathroom, sheets, comforter, pillows. Floor to ceiling windows. All floors are high. We were on 37 in a premium twin. Worth a little extra for more square footage. Excellent shower and tub. Separate toilet a plus. My favorite hotel on my two week trip. Really focused on service. Shout out to housekeeping. They were on it for daily refresh! Best experience with housekeeping. "