8/10 Good
Dan
Travelled with partner
28 Jan,2025
Liked: Staff & service
Our stay at Silverland Yen Hotel was okay, with some highlights but also a few drawbacks. We enjoyed our stay overall and got good sleep—the bed was very comfortable, which made a big difference. The daily tea time was really great, and the live music was exceptional—definitely standout features of the experience. The bamboo decor added a nice touch of charm, but some of the design choices in the room, especially the bathroom, didn’t make much sense and felt impractical.
Taking a shower in the spa bathtub was awkward, and getting out felt like a safety hazard. The gap between the bathtub and the glass window seemed like a poor design choice—it was not only inconvenient but also a spot where filth could easily collect.
The staff were welcoming and kind, but we couldn’t help feeling like other guests received more attentive and personalized treatment. Our interactions felt rushed, and the overall experience lacked that personal touch we were hoping for.
While there were enjoyable aspects of our stay, the hotel has room for improvement in design, functionality, and guest service.
Dan
Stayed 3 nights in Jan 2025