Shangri-La Hotels and Resorts, Historic George Town hotels

"The pool area and gym were kept exceptionally clean and neat by young man"

"Food in restaurants should be improved. Service and physical plant is great"

"Staff were brilliant. Got amazing upgrade"

"Had a great stay in penang, the gotel staf at all level was fantastic. Very nice and friendly and also very helpful. Richel and Ahmaf at the front desk were especially great in helping with anything needed. Hotel was clean, food was great, accomadoatiins were nice and location was perfect.my wife and i reqlly enjoyed our stay here."

"Lovely hotel environment. Staff were friendly and hospital."

"The hotel was modern and in good condition, the staff were cheerful and very helpful. The room was spacious with amenities and a very nice view as we were on the 30th floor. Overall a great stay"

"Staff very friendly got a complimentary room upgrade as we were celebrating daughters birthday and wedding anniversary. Our room main bedroom the blind in shower very dirty looked mouldy I used a towel to clean and saw that it was easy to clear housekeeping definitely dropped the ball with that. Ordered drinks at the pool. It took forever to get the drinks we were only two families at pool so not sure why it took them so long to deliver drinks"

"Room, scenery is awesome Staff also very helpful"

"Check in fast"