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Wyndham Grand Plaza Royale Hangzhou

4.5 star property
Luxury Hangzhou hotel in Gongshu with 3 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Grand Plaza Royale Hangzhou

Lobby
Terrace/patio
Premium bedding, down duvets, minibar, in-room safe
Terrace/patio
Exercise/lap pool

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Parking included
    Parking included
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Free WiFi
    Free WiFi
  • Breakfast available
    Breakfast available
The price is S$151
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Twin Beds Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe Twin Beds Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Twin Beds Room

Premium bedding, down duvets, minibar, in-room safe

Premier Twin Beds Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Business Suite, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Business Suite, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Bed Room

Premium bedding, down duvets, minibar, in-room safe

Deluxe King Bed Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier King Bed Room

Premium bedding, down duvets, minibar, in-room safe

Premier King Bed Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Lake View

Premium bedding, down duvets, minibar, in-room safe

Executive Suite, 1 King Bed, Non Smoking, Lake View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 58 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 38 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View Twin Room

Premium bedding, down duvets, minibar, in-room safe

Mountain View Twin Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 49 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Mountain View King Room

Premium bedding, down duvets, minibar, in-room safe

Mountain View King Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Terrace/patio

Sofitel Hangzhou Westlake

Pool
Parking included
Free WiFi
Restaurant
8.4 out of 10, Very good, (416)
The price is S$173
includes taxes & fees
9 Dec - 10 Dec
Sofitel Hangzhou Westlake
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About the area

Map
No 555 Fengqi Road, Hangzhou, Zhejiang, 310006

What's nearby

  • West Lake - 10 min walk - 0.9 km
  • Broken Bridge - 15 min walk - 1.3 km
  • Wulin Square - 16 min walk - 1.4 km
  • Hangzhou Tower Shopping Mall - 18 min walk - 1.5 km
  • Wushan Night Market - 3 min drive - 2.8 km

Getting around

  • Fengqi Road Station - 6 min walk
  • East Railway Station (East Square) Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

  • ‪人民大会堂 - ‬3 min walk
  • ‪Cafe Grazie - ‬4 min walk
  • ‪丁哥黑鱼馆 - ‬9 min walk
  • ‪恩点工坊 - ‬8 min walk
  • ‪有间小厨 - ‬5 min walk

About this property

Wyndham Grand Plaza Royale Hangzhou

Luxury hotel near West Lake
Located close to Broken Bridge and Hangzhou Tower Shopping Mall, Wyndham Grand Plaza Royale Hangzhou provides a rooftop terrace, a shopping centre on-site and a coffee shop/cafe. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and express check-in
  • Meeting rooms, concierge services and tour/ticket information
  • Guest reviews give good marks for the overall condition
Room features
All 293 rooms have comforts, such as 24-hour room service and premium bedding, as well as perks, such as pillow menus and air conditioning.
Other amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and shower/bath combinations
  • 37-inch LCD TVs with cable channels
  • Balconies or patios, fridges and free infant beds

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 194 for adults and CNY 97 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 7,556 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests are asked to contact the hotel with the name of at least one guest as it appears on their passport upon booking.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 308.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 194 for adults and from CNY 97 for children
  • Rollaway bed fee: CNY 308.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:30 AM to 9:30 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Wyndham Grand Plaza Royale Hangzhou
Wyndham Royale
Wyndham Royale Hotel
Wyndham Royale Hotel Hangzhou Grand Plaza
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hotel
Wyndham Grand Plaza Royale
Wyndham Plaza Royale Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hangzhou Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

Frequently asked questions

Does Wyndham Grand Plaza Royale Hangzhou have a pool?

Yes, this property has an indoor pool. Pool access is from 8:30 AM to 9:30 PM.

How much does it cost to stay at Wyndham Grand Plaza Royale Hangzhou?

As of 24 Nov,2024, prices found for a 1-night stay for 2 adults at Wyndham Grand Plaza Royale Hangzhou on 1 Dec,2024 start from S$151.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Wyndham Grand Plaza Royale Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Wyndham Grand Plaza Royale Hangzhou?

Self-parking is free at this property.

What time is check-in at Wyndham Grand Plaza Royale Hangzhou?

Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Wyndham Grand Plaza Royale Hangzhou?

Checkout is at noon.

Where is Wyndham Grand Plaza Royale Hangzhou located?

Located in Gongshu, this luxury hotel is within a 15-minute walk of West Lake and Broken Bridge. Wulin Square and Hangzhou Tower Shopping Mall are also within 1 mi (2 km). Fengqi Road Station is 6 minutes by foot and Wulinmen Station is 13 minutes.

Wyndham Grand Plaza Royale Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 202 out of 327 reviews" "
Rating 8 - Good. 94 out of 327 reviews" "
Rating 6 - Okay. 20 out of 327 reviews" "
Rating 4 - Poor. 8 out of 327 reviews" "
Rating 2 - Terrible. 3 out of 327 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Wenjing

There was frequently no wifi or with very slow speed.
Stayed 6 nights in May 2024

8/10 Good

Derrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Zhuoqin

Liked: Property conditions & facilities, room comfort
Not a 5 star hotel
The hotel can only be rated as 3 star for overall services
Stayed 4 nights in May 2024

10/10 Excellent

Wei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The westlake view of the nine floor room was amazing.
Stayed 3 nights in May 2024

8/10 Good

Jun

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.
Stayed 9 nights in Apr 2024

10/10 Excellent

CHANG

Stayed 2 nights in Apr 2024

10/10 Excellent

Yuwei

Stayed 11 nights in Mar 2024

10/10 Excellent

Zhen Liang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, a minute walk to West Lake

8/10 Good

Lei, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beside the famous West Lake, beautiful neighborhood, the facilities are new and advanced, friendly staffs. It looks like the hotel shares with other organizations in the same buildings, and it caused the confusion when I arrived. As it locates in the famous tourism area, you can imagine the area is pretty crowded.
Stayed 1 night in Mar 2024

8/10 Good

Mary

Liked: Amenities
Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.
Stayed 7 nights in Mar 2024

10/10 Excellent

Glyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to China
Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.
Stayed 2 nights in Jan 2024

8/10 Good

shuou

Travelled with family
Liked: Staff & service, room comfort
房间非常大，浪费空间，但是厕所陈 旧，需要更新
Stayed 1 night in May 2023

8/10 Good

X

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

Philippe

Stayed 3 nights in Apr 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing ☹️ Then when I got to my room with all my luggage. The room key did not work.
Stayed 1 night in Jan 2020

10/10 Excellent

J.Y

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location. very near to Xihu. but the other occupants were relentless smokers who refused to cooperate. not the hotel's fault.
Stayed 1 night in Dec 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very nice hotel.
Great location to get to historic and picturesque West Lake. Close to interesting street market and other shops. Very comfortable stay and good breakfast with plenty of choice. Recommended if you go to Hangzhou.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
I felt that I was double charged. First of all, I paid deposit during check-in, and then paid full hotel bills during check-out. However, later on, my credit card showed 2 transactions from this hotel ( I booked 2 rooms). I contacted the hotel but they insisted to say that was "pre-authrization"and will be refunded soon.... Doesn't make sense that I paid full deposit and bills, why "pre- authorization" after check-out???
Stayed 1 night in Nov 2019

6/10 Okay

Jean

Travelled with family
Liked: Cleanliness, staff & service
Non-sokong room smell smoking at 1st night, request to change room next day. We had our 2 morning coffee & bakeries at their coffee shop , after 10 minutes of waiting , they told us they are running out of cream and milk and asked us can we drink black coffee instead. 😩😩😩, Out of cream at coffee shop???
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

MX, Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason, the hotel manager, did a wonderful job in assisting us with our room reservation and stay. He did everything possible to make sure we were satisfied with the hotel whenever we walked past him in the hotel lobby everyday. The entire staff at the hotel were helpful and pleasant.
Stayed 3 nights in Oct 2019