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Victoria Regal

2.0 star property
Lakefront hotel with health club and sauna

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Photo gallery for Victoria Regal

Interior
Minibar, in-room safe, desk, iron/ironing board
Exterior
Lobby
Massage/treatment rooms

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Gym
  • Room service
  • Breakfast available
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Suite, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Minibar
Satellite channels
In-room safe
Desk
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Room

Minibar, in-room safe, desk, iron/ironing board

Economy Room

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Minibar
Satellite channels
In-room safe
Desk
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Minibar
Satellite channels
In-room safe
Desk
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite

Living area

Superior Suite

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Minibar
Satellite channels
In-room safe
Desk
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room (New)

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Minibar
Satellite channels
In-room safe
Desk
  • 39 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Minibar
Satellite channels
In-room safe
Desk
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 Double Bed

Highlights

Air conditioning
Fridge
LCD TV
Hairdryer
Minibar
Satellite channels
In-room safe
Desk
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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  • Pool
  • Parking included
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8.8 out of 10, Excellent, 59 reviews
The price is S$143
includes taxes & fees
20 Jul - 21 Jul
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About the area

Map
89 YAN AN ROAD ,HANGZHOU, 89, Hangzhou, Zhejiang, 310002

What's nearby

  • Qinghefang Old Street - 7 min walk - 0.6 km
  • West Lake - 9 min walk - 0.8 km
  • Wushan Night Market - 14 min walk - 1.2 km
  • Wulin Square - 4 min drive - 4.1 km
  • Hangzhou Tower Shopping Mall - 4 min drive - 4.4 km

Getting around

  • Ding'an Road Station - 6 min walk
  • Hangzhou Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪品甜工坊 - ‬1 min walk
  • ‪棒约翰比萨 - ‬1 min walk
  • ‪韩村(西湖银泰店) - ‬1 min walk
  • ‪酷圣石 - ‬1 min walk
  • ‪麦当劳 - ‬1 min walk

About this property

Victoria Regal

Hotel near West Lake
Take advantage of a terrace, a coffee shop/cafe and a hair salon at Victoria Regal. For some rest and relaxation, visit the sauna. The on-site restaurant, Sixiang Chinese Restauran, offers breakfast, lunch and dinner. In addition to laundry facilities and a bar, guests can connect to free in-room wired Internet.
Other perks at this hotel include:
  • Free self-parking
  • Breakfast (surcharge), a round-trip airport shuttle (surcharge) and tour/ticket information
  • Meeting rooms, a 24-hour front desk and concierge services
Room features
All 179 rooms boast comforts such as 24-hour room service and air conditioning, as well as thoughtful touches such as free Internet and safes.
Other conveniences in all rooms include:
  • Fridges and irons/ironing boards
  • LCD TVs with satellite channels and DVD players
  • Desks and phones

Similar properties

Lobby

Hangzhou Haiwaihai Crown Hotel

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 15 reviews
The price is S$118
includes taxes & fees
15 Jul - 16 Jul
Hangzhou Haiwaihai Crown Hotel

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Breakfast available for a fee: CNY 68 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Excecutive Lounge
  • Free Angle
  • Sixiang Chinese Restauran

Things to do

  • Health club
  • Sauna

Family friendly

  • Babysitting
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Multilingual staff
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Spa

  • Spa treatment rooms

Accessibility

  • Lift

More

  • 1 building
  • 5 floors

Room amenities

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Breakfast fee: from approximately CNY 68 per person
  • Airport shuttle fee: CNY 400 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Victoria Regal Hangzhou
Victoria Regal Hotel
Victoria Regal Hotel Hangzhou
Regal Hotel Hangzhou
Victoria Regal Hotel
Victoria Regal Hangzhou
Victoria Regal Hotel Hangzhou

Frequently asked questions

How much is parking at Victoria Regal?

Self-parking is free at this property.

What time is check-in at Victoria Regal?

Check-in start time: 2 PM; check-in end time: midnight.

What time is check-out at Victoria Regal?

Checkout is at noon.

Does Victoria Regal provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 400 per vehicle applies.

Where is Victoria Regal located?

Located in Shangcheng, this hotel is within a 10-minute walk of Westlake Yintai Commercial Center and West Lake. Museum of Traditional Chinese Medicine and Zhu Bingren Bronze Art Museum are also within 10 minutes. Ding'an Road Station is 6 minutes by foot and Wushan Square Station is 7 minutes.

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Victoria Regal Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 100 reviews
Rating 8 - Good. 52 out of 100 reviews
Rating 6 - Okay. 18 out of 100 reviews
Rating 4 - Poor. 10 out of 100 reviews
Rating 2 - Terrible. 7 out of 100 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

2/10

已訂房並預先付費了，CHECK IN時卻怎麼樣都說沒有訂房紀錄，再刷卡才以入住。 房間隔音差，設備也差，服務人員態度也不好。 總之是一次很糟的住宿經驗。
Stayed 1 night in Jun 2018

6/10

The only good thing was the shopping mall opposite. This is my first time in hz.. and if to choose again I will stay near hu bin harbour area with more shopping malls.. but a 2day 1night trip is enough for hz.
Stayed 1 night in Oct 2017

4/10

Les chambres sont grandes et correctement équipées même si les serviettes de toilettes mériteraient d’être changées car elle sont trouées. Le service est déplorable dès le check in. J'avais réservé une chambre non fumeur et on m'attribue une chambre fumeur, donc obligé de redescendre à la réception pour faire un changement. Le personnel s'occupant des chambres est bruyant, ils se baladent avec la musique à fond sur leurs portable dans les couloirs et les ascenseurs, je n'ai jamais vu dans un hôtel sensé être 4 étoiles. Gros problème d'organisation aussi, j'avais une réservation avec petit déjeuner inclus et lorsque je me présente à la salle de petit déjeuner, le réceptionniste me dit que je ne suis pas sûr leur liste. Ici encore obligé de lui faire comprendre que c'est leur problème de gestion des réservations. En résumé un hôtel à éviter si vous êtes habitué à des prestations de 4 étoiles et un service impeccable.
Stayed 1 night in Oct 2017

2/10

I will never return to this hotel again. We have chosen this hotel as my family has previously stayed in the hotel 2 years ago and it was good then. The hotel has deteriorated so much that it is not worse the while to stay in despite the good location. At check in, I requested for non-smoking room due to my sensitive wind pipe. Answer given by the check in staff was although the government in China has curbed smoking in the room, they cannot stop the guests from smoking in their room. What kind of control do the management has and looking at the state of the hotel, maintenance was poor or no maintenance at all. This hotel also allows their guests to leave their room door open while the guests were smoking heavily in the room!! There was also stain on the towel given. Most ridiculous was, I have asked to add a bed in the room. The kind of bed they added is not the standard roll away bed and there was no mattress given. The hotel has expected the guest to sleep on hard wooden plank!!! The hotel has the cheek to charge RMB250 for the wooden plank bed!!!! Better to pay more and stay at an international brand hotel!! I
Stayed 2 nights in Sep 2017

8/10

フロントの接客は最低でしたが、目の前がデパートで西湖にも近く、立地はとても良いです。西湖周辺は平日にもかかわらず、大変な人出でした。観光客が多いためか、治安は良いです。女の子が夜ひとりで出歩いても、あまり怖くはないでしょう。日本の芸大にあたる中国美術学院も西湖のほとりにあり、とれもきれいな大学で、学生でなくてもトイレを使わせてくれます。
Stayed 3 nights in Sep 2017

2/10

Requested Non-Smoking room, but was allocated Smoking Floor on the 5th level. When the lift opens, the air is bad as you will walk passed the gambling room which the doors are widely opened, before you get to your room. Spoke to hotel front desk and was told the hotel is fully booked. However, we hardly see any guests in the hotel lobby and restaurant.
Stayed 2 nights in Sep 2017

4/10

Location is perfect. However, the entire hotel lobby and rooms smell terrible, worse than an ashtray it's hard to breath. You get what you pay for so the facilities are very basic and old but it's a great location so just be aware there is a reason the price is cheap.
Stayed 4 nights in Sep 2017

8/10

Great location and nice hotel. The staff were very helpful too. Very comfortable rooms. Easy walk to metro station if needed. Lots of restaurants around the area and a very popular shopping area for tourists. Also nearby to beautiful temple. Will definitely stay again.
Stayed 1 night in Aug 2017

8/10

Stayed 4 nights in Jul 2017

6/10

The hotel was a little jaded, but clean enough. To compensate for that, great location with a number of attractions within a 10-15 minute walk.
Stayed 2 nights in May 2017

8/10

6/10

It is in a good location near the west lake

8/10

西湖に近く、河坊街にも近いので、観光には最適です。近くに食事が出来るところもたくさんあり、持ち帰ることも出来るので、部屋で食べるのも良いと思います。中国の食堂ではビールを出さないところも多いので。 建物は新しくはありませんが、清潔に保たれています。泊まった部屋は広く、広いバルコニーも付いていました。 バスタブはありませんが、レインシャワーがあるのでまあ良いでしょう。

8/10

기대보다 좋음

6/10

Not up to my personal standards. Expectations weren't a bit high for this hotel

8/10

ホテルの前は広い道路だが、ホテルから右に行くとＴ字路のせいか交通量はわりに少ない。前はやや高級なデパートで、歩道が広く閑静な感じがする。５分ほどで、呉山公園で、そこから河坊街という食堂と屋台、みやげ物屋のにぎやかな通りになる、そこに続く中山路には、水路のほとりに、高級な店や博物館、ギャラリーなどがある。西湖にも近く１５分ほどで出られる。立地はいい。 最低料金で申し込んだためか、シャワーしかない部屋だったが、かなり広い部屋だった。たまたま、部屋の電話が故障していたので、従業員に言ったら、上の階の風呂のある（ソファーセットもある）さらに広い部屋に変えてくれた。 フロントも親切だった。

4/10

8/10

6/10

Hotellet ligger godt; tæt ved historisk gade med mange spisesteder og underholdning. Tæt ved metro, let at komme til Westlake, 200m til carrefour og eksklusivt shoppingcenter lige overfor hotel. Morgenmad ok, hvis man kan lide kinesisk mad. Receptionen taler kun lidt engelsk.

8/10

一開始給了我一間房間，但原來房間未收拾好的，之後換了另一間房間。房間有點舊，燈光不足，但整體住宿是舒適的。

4/10

The staff was rude. The hotel smell terrible. It was not good experience. It is not worth the price we paid.xxxxxxxxxxxxxxx

8/10

感觉一般般，客房内不是很干净。

8/10

8/10

It was pleasant. The staff are friendly - and just need to be a little more polished. Indeed the Lady Manager personally helped me with getting on relevant train and bus routes by accompanying me to their stops.

6/10

裝修略為殘舊，少量油漆剝落；部份傢俬表面損壞“披口”，容易使人受傷；中央冷氣不能自行調校，感覺偏熱；衞生紙準備不足，需向服務員索取