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Midtown Shangri-La, Hangzhou

5.0 star property
Luxury Hangzhou hotel connected to a shopping centre, a quick walk to West Lake

Choose dates to view prices

Photo gallery for Midtown Shangri-La, Hangzhou

Hypo-allergenic bedding, down duvets, minibar, in-room safe
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Meeting facility
Exterior
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Bar
  • Breakfast available
  • 24/7 front desk
The current price is S$193
includes taxes & fees
16 Mar - 17 Mar

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Lakeview Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Twin Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Lakeview King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Lakeview King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Suite King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lakeview Suite King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Lakeview Suite King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 86 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Premier King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 78 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Lakeview King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Lakeview King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Horizon Club King Room

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Shangri-La)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Shangri-La)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 215 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Specialty)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Specialty)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 129 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Premium bedding, minibar, in-room safe, desk

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, (395)
The price is S$232
includes taxes & fees
24 Feb - 25 Feb
Grand Hyatt Hangzhou
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About the area

Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006

What's nearby

  • West Lake - 5 min walk
  • Broken Bridge - 15 min walk
  • Wulin Square - 17 min walk
  • Hangzhou Tower Shopping Mall - 18 min walk
  • Zhejiang University Yuquan Campus - 4 min drive

Getting around

  • Fengqi Road Station - 6 min walk
  • East Railway Station - 8 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

  • ‪人民大会堂 - ‬5 min walk
  • ‪Sawasdee Thai Restaurant - ‬3 min walk
  • ‪糖果主题量贩ktv - ‬9 min walk
  • ‪唛歌ktv - ‬9 min walk
  • ‪川味观 - ‬7 min walk

About this property

Midtown Shangri-La, Hangzhou

Luxury hotel near West Lake
Located close to Broken Bridge and Leifeng Pagoda, Midtown Shangri-La, Hangzhou provides a coffee shop/cafe, dry cleaning/laundry services and 2 bars. Treat yourself to a body wrap, a facial or a body scrub at Chi, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Chinese cuisine. In addition to a health club and a business centre, guests can connect to free in-room WiFi.
Additional perks include:
  • An indoor pool
  • Free self-parking
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Express check-in, luggage storage and a banquet hall
Room features
All 414 rooms offer comforts, such as 24-hour room service and pillow menus, as well as perks, such as air conditioning and bathrobes.
Extra amenities include:
  • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and separate baths/showers
  • LCD TVs with cable channels
  • Wardrobes/cupboards, electric kettles and heating

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 194 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Central Market
  • Chengzhong Bistro Chinese
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • On a lake

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Frequently asked questions

Does Midtown Shangri-La, Hangzhou have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Midtown Shangri-La, Hangzhou?

As of 21 Feb,2025, prices found for a 1-night stay for 2 adults at Midtown Shangri-La, Hangzhou on 16 Mar,2025 start from S$193.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Midtown Shangri-La, Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Midtown Shangri-La, Hangzhou?

Self-parking is free at this property.

What time is check-in at Midtown Shangri-La, Hangzhou?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Midtown Shangri-La, Hangzhou?

Checkout is at noon.

Where is Midtown Shangri-La, Hangzhou located?

Located in Gongshu, this luxury hotel is within 1 mi (2 km) of West Lake and Broken Bridge. Hangzhou Botanical Garden and Zhejiang University Yuquan Campus are also within 3 mi (5 km). Fengqi Road Station is 6 minutes by foot and Longxiangqiao Station is 11 minutes.

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Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 191 reviews
Rating 8 - Good. 61 out of 191 reviews
Rating 6 - Okay. 9 out of 191 reviews
Rating 4 - Poor. 2 out of 191 reviews
Rating 2 - Terrible. 12 out of 191 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Francis

Great location. Surrounded with shopping, restaurants and day/night life activities. Facilities were awesome too.
Stayed 1 night in Dec 2024

10/10 Excellent

Baisong

great location and facility for business travel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jian

This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024

8/10 Good

Frederik

Great and beautiful hotel with super staff service
Great and beautiful hotel with super staff service, very comfortable bed and a nice bathroom. Hotel is located very close to the lake and a lot of different restaurants. Delicious breakfast buffet with great selection of western food and Chinese food.
Stayed 2 nights in Oct 2024

10/10 Excellent

Geaik Theng

Amazing hotel.
The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
Stayed 2 nights in Oct 2024

8/10 Good

WEI LIN

I will be back !
Stayed 1 night in Dec 2024

8/10 Good

CHOONG HIOK

Staff are friendly and helpful
Stayed 1 night in Sep 2024

10/10 Excellent

HO CHEONG ERIC

Nice and friendly staff, very comfortable environment
Stayed 1 night in Jul 2024

10/10 Excellent

Hanbing

Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Excellent
Excellent and modern
Stayed 3 nights in Oct 2024

8/10 Good

anil

Their credit card machine wont work for some reason, although i just prepaid the room a few hours before. Room was good. Did not try the Breakfast as i left early for the train station.
Stayed 1 night in Jan 2025

10/10 Excellent

Jiewei

Convenient location and easy to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jianyu

Great location, friendly staffs at horizon club

8/10 Good

Man Ki Juliana

Good location and good service.
Stayed 2 nights in Apr 2023

10/10 Excellent

ZHOU

Stay well, comfortable, safe
Stayed 1 night in Jun 2023

10/10 Excellent

Wiltven

Friendly service received from Jane Zhang

8/10 Good

Mo

All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.
Stayed 2 nights in Jun 2023

8/10 Good

Varsha

After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
Stayed 2 nights in Apr 2024

2/10 Terrible

FENG

Disliked: Staff & service, amenities, property conditions & facilities
We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.
Stayed 3 nights in Dec 2023

10/10 Excellent

Chunfeng

No1
Stayed 2 nights in Nov 2024

10/10 Excellent

Fredrik

Stayed 2 nights in Nov 2024

10/10 Excellent

XU

Stayed 1 night in Sep 2024

10/10 Excellent

So Hop

Stayed 3 nights in Sep 2024

8/10 Good

Kok

Stayed 2 nights in Sep 2024

10/10 Excellent

Gro Cecilie

Stayed 4 nights in Sep 2024