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"staff went out there way to help me out. Absolutely love the service. Great location too"

"This hotel is in the center of the Shibuya Scramble Crossing. The location is amazing for sites and transport (Shibuya Station connects to the hotel). You’re minutes away from Takeshita Street and Shinjuku. We thoroughly enjoyed our stay here. While the area is insanely busy, the hotel is surprisingly quiet. The views are incredible and the breakfast buffet is delicious (the buffet has Japanese and Western dishes and is on the 25th floor with lovely views as far as the eye can see). The hotel rooms are on the smaller side and the bathrooms are a little dated and small (they remind me of cruise ship bathrooms but ours had a bathtub). All in all, though, we truly enjoyed our stay here. The hotel lobby is on the 5th floor of the Shibuya Smart City building; we had a hard time finding the entrance from where the taxi dropped us off on the side street. The basement floor of the building is a grocery store where the displays are works of art and the ground/first floor is entirely dedicated to sweets. Think of large department store jewelry and make up display counters filled with the most decadent sweets. Shibuya is full of places to eat. "

"Great staff & lovely hotel. Would recommend and stay there again."

"I had a great stay at Keio Plaza Hotel in Shinjuku! The room had an incredible view of Mt. Fuji (on clear days) and we could also see the Tokyo Metropolitan Government Building’s light show at night, which was such a cool bonus. The location is super convenient — really close to metro lines, tons of shopping, and all the nightlife Shinjuku has to offer. It made getting around and exploring Tokyo really easy. Breakfast was excellent with a nice mix of Japanese and Western options. Whether you’re into traditional Japanese breakfast or prefer something more familiar like eggs and toast, they’ve got you covered. The staff were also amazing — really friendly and helpful the whole time. You can tell they take pride in their service. Definitely planning to stay here again next time I’m in Tokyo. Highly recommend it! "

"Only disappointment was that the Godzilla head was not available b/c it was closed without any explanation "

"Pretty much everything is great, but solo travellers may feel a bit unsafe because of the surroundings, especially if it's your first time in Tokyo."

"AMAZING HOTEL"

"Very helpful and friendly staff, very close to Shinagawa Station, clean and good sized room. Excellent !!"

"Breakfast bufffet was first class. Staff was very helpful"