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Turtle Beach Resort

4.0 star property
Family-friendly Gold Coast hotel in Mermaid Beach with 4 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Turtle Beach Resort

Property amenity
Water park
Private kitchen
Terrace/patio
Living area

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Restaurant
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Hot tub
    Hot tub
The price is S$314
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for 2 Bedroom Superior Apartment

Living area

2 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 1 Bedroom Superior Apartment

Living area

1 Bedroom Superior Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

Living area

2 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 77 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

Living area

2 Bedroom Family Suite

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 80 sq m
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 3 Bedroom Apartment

Living area

3 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 110 sq m
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Apartment

Living area

1 Bedroom Apartment

Highlights

Balcony or patio
Separate dining area
Individually furnished
Individually decorated
Air conditioning
Kitchen
Fridge
Dishwasher
  • 55 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Paradise Resort Gold Coast

Pool
Hot tub
Kids pool
Waterslide
8.0 out of 10, Very good, (1003)
The price is S$183
includes taxes & fees
26 Nov - 27 Nov
Paradise Resort Gold Coast
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About the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive - 1.9 km
  • The Star Gold Coast - 3 min drive - 2.4 km
  • The Oasis - 3 min drive - 2.6 km
  • Gold Coast Convention and Exhibition Centre - 3 min drive - 2.8 km
  • Bond University - 5 min drive - 4.9 km

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Mandarin Court - ‬2 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Bonita Bonita. BonBon bar - ‬9 min walk

About this property

Turtle Beach Resort

Upscale family-friendly hotel near Pacific Fair Shopping Centre
Located close to Putt Putt Golf Mermaid Beach and The Star Gold Coast, Turtle Beach Resort provides free water park access, an airport shuttle and a corner/local shop. For some rest and relaxation, visit the sauna or the steam room. The on-site local cuisine café, Fresh and Tasty, serves lunch. In addition to a terrace and mini golf, guests can connect to free in-room WiFi.
Other perks include:
  • 4 outdoor pools and a children's pool, with a waterslide and sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
  • Supervised childcare (surcharge), ATM/banking services and tour/ticket information
  • Guest reviews say great things the family-friendly amenities, pool and helpful staff
Room features
All 141 individually furnished rooms feature perks such as air conditioning and separate dining areas, as well as amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Highchairs, children's dinnerware and cots/infant beds
  • Shower/bath combinations and hairdryers
  • Flat-screen TVs with cable channels
  • Balconies or patios, separate dining areas and kitchens

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck Resturant and Bar
  • Fresh and Tasty

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Renovations and closures

The following facilities or services will be unavailable from November 4 2024 to December 9 2024 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night.
Cots (infant beds) are available for AUD 10.0 per night

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. One of the swimming pools will be unavailable from November 4 2024 until December 9 2024 (dates subject to change).

How much does it cost to stay at Turtle Beach Resort?

As of 23 Nov,2024, prices found for a 1-night stay for 2 adults at Turtle Beach Resort on 24 Nov,2024 start from S$313.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Turtle Beach Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Turtle Beach Resort?

Self-parking is free at this property.

What time is check-in at Turtle Beach Resort?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Turtle Beach Resort?

Checkout is at 10 AM.

Does Turtle Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:30 AM-9:00 PM on request. A fee of AUD 50 per person applies.

Where is Turtle Beach Resort located?

This family-friendly Gold Coast hotel is located in the entertainment district, within 1 mi (2 km) of Putt Putt Golf Mermaid Beach, Pacific Fair Shopping Centre and Kurrawa Beach. The Star Gold Coast and The Oasis are also within 2 mi (3 km). Broadbeach South Light Rail Station is 24 minutes by foot.

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 493 out of 1023 reviews" "
Rating 8 - Good. 380 out of 1023 reviews" "
Rating 6 - Okay. 104 out of 1023 reviews" "
Rating 4 - Poor. 38 out of 1023 reviews" "
Rating 2 - Terrible. 8 out of 1023 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashleigh

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

Sue

Travelled with family and small children
Great resort for families lots to keep them busy. We stayed in 3 bedroom town house which does need a renovating. The couches was the most uncomfortable piece of furniture to sit on, extremely hard vinyl with no cushioning, shelves were broken/mussing from fridge which limited space. 3 hangers to robes, no drawers. Need door mats front and back.
Stayed 9 nights in Oct 2024

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Rebecca

Stayed 5 nights in Oct 2024

10/10 Excellent

Toni, Masterton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for the family. Fully self contained apartment and the resort was had everything we needed. Supermarket was a 2 minute walk and beach 5 minute walk. Perfect spot!
Stayed 7 nights in Oct 2024

4/10 Poor

Dale

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly and polite. The policies of the resort are ridiculous - have never stayed somewhere that you get 1 towel a 1 roll of toilet paper for a weeks stay. Need more? No worries we can add that charge to your room. Good having bbq and pools on-site. Bed was the worst mattress we have ever slept on - could feel all the springs - felt like a really old or really used mattress.
Stayed 6 nights in Oct 2024

10/10 Excellent

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort for families with young or older children. The staff were top notch, we were able to check in a little bit early and were given a grocery bag with eggs, bread, milk and breakfast cereals for the following morning plus activity packs for the kids, free drinks vouchers and kids club vouchers. Such a bonus that we didn’t expect. We made use of the pool areas and splash zone. The kids loved the slides and could spend all day on them. The Deck Restaurant did the best pizzas and chips! We had a few meals there. Our room was beautiful with modern furnishings and a deck on the mid level, over looking the tennis court. There are plenty of BBQ areas and we used this for our dinner one night. Someone came around every morning to clean the BBQs and we saw the same with the pools. Very well maintained grounds. Pool was open until 9pm so we were pleased we could have late swims. Thanks Turtle Beach Resort for a fabulous holiday
Stayed 7 nights in Oct 2024

8/10 Good

Maree

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families with young kids. Food at Cafe was great and pool areas. Some rooms abit zired looking and loinge furniture uncomfortable. Road works outside resort have been going for nearly 2 year's is abut inconvenient.
Stayed 5 nights in Oct 2024

8/10 Good

Colin, Auckland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good location and pool setup. Staff could do with some service training.
Stayed 9 nights in Oct 2024

10/10 Excellent

Xuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved staying here
Stayed 3 nights in Oct 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

kirsty

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception were not very friendly, there are so many extra charges, like $5 per pool towel hire! $10 per day pram hire. $12 mini golf hire per day. The room was very ran down and dirty! Not enough resources provided in room for 7 days eg two bin liners, washing powder and dish soap!
Stayed 7 nights in Sep 2024

8/10 Good

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Taneesha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed at Turtle Beach Resort from the 3rd September - 12th September. The rooms were very outdated and not clean, lots of bugs and cockroaches. Staff were friendly at the actual resort but the booking management team are terrible - absolute mess around and charged us for leaving towels in the bathroom (the towels the hotel provided) and for overfilling the bin. It’s a bit of a pain to get into surfers paradise as you need to get the bus then the tram - they are extending the tram line and say it will be done by 2026 but still, for now it’s a bit tricky. Plenty of pools. There are also only stairs up the apartments so limited access for disabilities and those with prams. Getting between each side of the resort would be hard too for disabled as little ramp access. Disappointed as it is so expensive!
Stayed 10 nights in Sep 2024

10/10 Excellent

Andrea

Stayed 2 nights in Aug 2024

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend this place for families. Clean, geeat rooms and facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Emil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy rooms and common areas. Excellent facilities geared towards family with young kids. Staff were amazing. Only gotcha are the stairs so dont pack heavy and you'll be fine.
Stayed 1 night in Aug 2024

8/10 Good

Garratt

Liked: Staff & service
Great amenities, unfortunately construction on the road puts a dampener on the trip. Great old motel. Probably a bit overpriced for 90’s styling.
Stayed 6 nights in Aug 2024

6/10 Okay

Bridget

Travelled with family and small children
The property is in a great spot for transport, beach and has shops nearby for supplies. The property is tired and needs updating. Or water was luke warm during our stay. Our kitchen was not fully equipped which made it difficult for us. The television services are very basic with no instructions regarding channels etc. The resort is quite dark lots of greenery but that blocks out a lot of light. We enjoyed aspects of the place but were not overly impressed.
Stayed 6 nights in Jul 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Turtle Beach
Very roomy. We there there for a Lawn Bowls tournament. Club 200 metres away. Appeared to be an excellent stay for families.
Stayed 6 nights in Aug 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
I would definitely recommend this accommodation to family groups. Not great for couples as there are kids everywhere. So can be loud at times. Great for kids and lots for them to do.
Stayed 6 nights in Aug 2024

8/10 Good

Darren Michael

Travelled with partner
Close to shops beach and Main Street easy bus stops and nice food
Stayed 7 nights in Aug 2024

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2night Staycation
Had an awesome stay, check in was a breeze and the women at the counter was very smiley, warm & welcoming. Disliked the stairwell on arrival especially when you have kids and all the extra belongings you have to bring for them dragging those up the staircase was a nightmare. Our superior two bedroom apartment was very spacious tidy, clean and had everything we needed. Loved the different swimming areas kids had a blast at splash zone and all the free activities and movies how amazing it is for children. We’d definitely be back in the future. Thank you again for having us :)
Fun in the sun :)
Stayed 2 nights in Aug 2024

8/10 Good

jamie

Travelled with partner
Liked: Staff & service
Great place for kids, room was a little tired and dated
Stayed 8 nights in Jul 2024