6/10 Okay
Peter
29 Oct,2024
Disliked: Property conditions & facilities
Spent several days here with friends. The rooms are large but rather shabby and in need of some tlc. Also, there's nowhere to hang clothes, no wardrobe, rail or hangers and no tea or coffee making facilities in rooms. One room wasn't cleaned for 3 days and the empty shower gel dispenser wasn't refilled for the whole of our stay. Each of our rooms had a television but none worked, we just got messages saying "no signal" - in Spanish! Our main concern was that it was very difficult to lock and unlock our rooms due to faulty locks, the barrels kept moving around loosely their housings. It took up to 5 mins each time to lock/unlock our doors. We had to leave one room unlocked throughout our stay as the lock was impossible to use. Locking your room is a basic requirement in a hotel and a condition of our travel insurance but one staff member dismissed our concerns saying "these locks are difficult, you just have to get the knack of them". Another staff member spent 10 mins trying to lock the door and couldn't manage it. He agreed that they are faulty but failed to do anything about it. That's just not good enough! The fire doors on the main narrow escape route by the staircase were propped open with fire extinguishers every day of our stay. However, on the positive side, the central location is excellent, 3 mins from St Baaf's cathedral & the main town square with plenty of restaurants and shops within walking distance, but there are plenty of other hotels nearby as well.
Peter
Stayed 4 nights in Oct 2024