Shangri-La Hotels and Resorts, Gelugor hotels

"The staff was courteous and helpful. Their service was superb and friendly. Once we asked for extra towels and we forgot to disable the do-not-disturb switch. Then I suddenly realized that and looked out the peek hole, and was astonished to find the room service staff standing patiently waiting for me. I was very apologetic and very grateful for their dedication. The view from our room was excellent. The only setback from our experience was the parking: (1) we had to go to the reception to validate the parking pass every time we were leaving the parking garage. Sometimes there was a line at the reception and we had to wait for other guests to check in to the hotel before the staff could validate our parking pass. That wasn't a good way to get out of the garage, and a problem if you are on a time crunch. (2) If you park in the multistorey garage instead of the basement, you will have to drive up the multilevel spiral ramp untill you get to the top floor to park. You just go round and round nonstop until you reach the top. The spiral ramp is not very wide so we were worried about scratching our vehicle going up or down the ramp. In general, it was a pretty good hotel and we appreciated the space in our room and the washer/dryer that were inside the room. We would stay here again despite the parking inconvenience that was described above."

"Beautiful new hotel, great design, spacious rooms, large bed, fantastic buffet breakfast "

"Amazing resort and staff "

"Unique boutique hotel with old fashion architecture setup inside. It's only a few minutes away from all the shopping areas. Lottos of things to see was in 10-15 minutes walk. "

"Nice hotel, friendly staff and good service "

"The counter staff are very friendly especially Soon Huat and a middle aged Malay man. "

"We loved our stay at the Golden Sands. Excellent choice for families. The pool area is fantastic. "

"Remote and peaceful. "

"Good and clean. Easy to go to every where."