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"The propeety is really clean and the staff is friendly"

"If I could give this a 6 star, I would. This place had everything great. They had a gift shop, they had a restaurant, they had a bar, they had options for rooms if you want to see Fuji-Q or Mt. Fuji. The rooms were very spacious and well decorated, and the staff were incredibly friendly and diligent. They have great hospitality. I would book this place again just to relive the feeling of my first time there."

"Highlight of our trip. We had a room with balcony and private onsen. Magical. Food was excellent!"

"As of July 2025 the private onsen are BRAND NEW, the staff told me they just redid them . Do not different than the photos online, but still extremely comfortable. This place is excellent, the staff was very friendly and the room was spacious and so quiet. Very good value"

"What a beautiful, relaxing place to stay. The buffet was very delicious. The onsen was heaven. We had our own tub on the balcony that was a dream. The shuttle stops frequently and can take you quite far, and can get you connected to the trains. They have free coffee and ice cream that my kids were obsessed with. Connected to a nice market and a water park. Breathtaking views!"

"Excellent property Many people speak in English so it becomes easy for tourist "

"One of the iconic hotels in all of Japan. If you’re in Japan and want to explore the Hakone area, you have to stay here. The service is impeccable, the hotel has 140+ years of history, and the dining choices are superb. Well worth the stay. And did I mention the staff? They welcomed me back (I had stayed years before) as if I were an honored guest. That little item made my day. I will return someday."

"Beautiful onsen, very hiddrn and quiet. Seems like an authentic Japan experience for foreign travelers. Wonderful private hot spring baths. Choice of western or Japanese slerping arrangements. Ie. Beds or futon mats on real tatami floors. The dinner and breakfast alone are worth the stay. Staff is very friendly and helpful. Especially when navigating cultural differences. "

"Very excellent choice for a great birthday week!! "