Okura Hotels & Resorts, Ebisu hotels

"Stayed at a deluxe room for my last night in Japan. The room was spacious but I found strains of hair on the bathroom floor when I checked in and some used paper on the floor. Idk if the room was cleaned properly but overall the quality was satisfied"

"Good location with lots of restaurants around!"

"Easy access "

"Convenient place to stay in terminal 3 Haneda- efficient checkin and out"

"The single room is going to feel small to Americans, but it was perfect with its amenities and space for me as a solo traveler. There was room underneath the bed to slide my baggage to keep it out of the way after I unpacked. The curtains worked really well to block out light for sleeping. Bed was firm, but I'm a back sleeper so that was fine by me. I appreciated having the option to see the status of the Laundromat machines from the room's TV main menu. There's no machine for getting change to use the laundry and it runs on only some QR code payments or multiple 100yen coins, so you may have to try and get some spare change after buying something from the vending machine nearby. I arrived hours about 6 hours before check in and they were able to store my luggage, and also the same after check out where I went out to tour for the day before I came back to get my bags and head to the airport. There are 3 metro/train stations within a 5-10 minute walk of the hotel. I also appreciated the walking distance to the Tokyo Dome since I was going there several days for events. I did not opt for the breakfast buffet plan, since I'd usually pick up something light to eat from the convenience stores. I did try out the weekday lunch special at the Hirakawa restaurant ar the hotel and that was also a really nice meal and service experience. Overall, I had a very comfortable, quiet, stay and felt safe here. Definitely want to stay here again if I'm ever back in the area!"

"They had amazing staff, helpful and accomodating. Stored our luggage when we checked out and went to another area for a couple days, and brought it to our room when checked bag in. Amazing."

"Manager I spoke to regarding an issue I had with my original room, made things right quickly and without issue."

"It is walkable to train station, safe to walk around, and abundant breakfast and free snacks in the reception area. "

"Very good"