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"Clean with friendly staff. "

"The best breakfast buffet "

"Great location and room setup. "

"Very friendly and helpful front desk staffs. Despite of massy rebooking and cancellation, they very patient and extremely polite in sorting things out. Excellent service. "

"All the above"

"This hotel was in the perfect location for me. An easy walk from Aomori station but not so close that the resulting people traffic makes it crowded. It was also walking distance from several great places to eat. As for the room, I was expecting it to be small based on the pictures so I knew what I was getting in to. It was ideal for a lone traveler like myself though. The staff was very helpful and friendly. I had timing issue with my luggage delivery and they helped me through it. The only problem I had was not the fault of the staff. Many guests were not used to the fact that the front desk was on the third floor. There were a couple times when I’d get in the elevator with another guest only to have them push the wrong button. I’ve also seen guests take the elevator to the first floor, only to get back in and go to the third. The front desk is labeled in 4 languages, but maybe it could use more? Or maybe a picture would be more helpful. That was my only minor irritation: other people taking up elevator time and space."

"While I booked a double-bed room, at check in, I requested a change to twin beds. I was shocked that the extra charge was ¥7,950. At another hotel in Aomori, I did the same and paid ONLY ¥2,000. This Route Inn charge of ¥7,950 was outrageous. As well the breakfast was terrible with very limited choice. I won’t recommend anyone to stay here. The bed was too hard too like I was lying on a concrete floor. "

"The breakfast in the hotel is very good. There are a variable choic of small dishes. The staff are very friendly and helpful."

"Simple"