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"Very friendly and helpful front desk staffs. Despite of massy rebooking and cancellation, they very patient and extremely polite in sorting things out. Excellent service. "

"This is a very comfortable, well located hotel, about 10 minutes walk from Aomori station. We had booked a Deluxe corner room so it was a large room with views towards the harbour and the bridge. There was a bonus evening drinks and snacks every night in the dining area as part of the booking. This was a pleasant surprise. There are plenty of restaurants in the main street, a block away. "

"Great location near JR station and the drinking alleys. For a budget hotel it was nice. Clean, modern , comfortable bed and room, WiFi was 25 Mb/s. Fantastic rooftop onsen with indoor and outdoor baths with a view of the city. Massage chairs and quite a few complimentary snacks. "

"All the above"

"This hotel was in the perfect location for me. An easy walk from Aomori station but not so close that the resulting people traffic makes it crowded. It was also walking distance from several great places to eat. As for the room, I was expecting it to be small based on the pictures so I knew what I was getting in to. It was ideal for a lone traveler like myself though. The staff was very helpful and friendly. I had timing issue with my luggage delivery and they helped me through it. The only problem I had was not the fault of the staff. Many guests were not used to the fact that the front desk was on the third floor. There were a couple times when I’d get in the elevator with another guest only to have them push the wrong button. I’ve also seen guests take the elevator to the first floor, only to get back in and go to the third. The front desk is labeled in 4 languages, but maybe it could use more? Or maybe a picture would be more helpful. That was my only minor irritation: other people taking up elevator time and space."

"The hotel is huge but empty. The other hotels in the lake are all shut down. Our hotel was the only place to eat. At the small place open for dinner there was only ONE lady trying to do everything all by herself!!! We had to wait a long time to be served. She took orders, cooked & served the customers & didn’t have time to bus the tables. The breakfast was included with our room & it was okay. The waterfall was impressive. The onsen is huge but empty. I was the only one in there."

"Very nice hotel"

"Simple"

"I stayed at this hotel 5 years ago and it was great. Coming back after 5 years a little different. Need to improve on the cleanliness. Pillow smells like it hasn't change at all. Curtains has a lot of stains and air conditioning not working well. This hotel need to refurbish or improve on the cleaning. If i return to Hirosaki, I will opp for another hotel."