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Friendly have returned several times for this reason

Amazing attentive staff and hotel

Great hotel for families! Lots to do including kids club, entertainment and live music at night. The shows were phenomenal and all the staff we encountered were fantastic. The food including the a la carte restaurants were good and catered well for our family despite there being a vegetarian and a gluten free member.

Great range of food on half board. Friendly staff. Great for children including daily kids club. Umbrella for balcony seems to be reserved for those with medical need so more umbrellas please!

Great stay, lovely spacious and clean apartment. Two pool areas which were great, and helpful staff. Lots to do in the area, and short taxi ride from las americas

Helpful polite staff. Fantastic views from balcony.

Excellent property and staff

We arrived late and had already decided to upgrade to Royal Level, which late at night proved a little troublesome. We tried again in the morning and after a small discussion with reception decided to stay in Deluxe Room (which was great) and just upgraded to the RL service which we thought was well worth it. The hotel did not feel overcrowded as there is plenty of space around the 5 pools. The food in the buffet was very good with a very large selection however we did feel the Al a carte in the RL could have been a bit more special as some of the food was very dry from being left under the heat lamps. The sushi was great and the Breeze bar menu very good. Included as part of RL. Loved the B Lounge for a night cap. Entertainment was OK. Holiday rep standard.

Fantastic place, very well equipped apartment. Lovely pools and faultless service throughout. Would definitely recommend and will be returning