2/10 Terrible
Carlos
Travelled with family and small children
3 Jan,2025
Disliked: Cleanliness, amenities, property conditions & facilities
Traveling with young kids. We selected this place based on pictures in Expedia and the fact they have Hot Springs.
- The place looks like was amazing in the 80s and they have kept it that way, unfortunately . Needs A LOT OF ATTENTION
- Dirty and Smelly Carpets - Strong Smoking smells in a Non-Smoking roon
- Shower with no hot water. Try to wash kids hair after pool with cold water, not fun!
- Ahower grout dirty and OOOOLLLDDD
- Staff in the front desk clearly didn't want to be there. This is a hotel ( hospitality) a better service attitude will go long way
- What topped it off for us was witnessing 8 rats crossing the path way in front of us when going from pool to pool. Horrible!
This place has all the potential in the world. Great location, hot springs onsite... but needs caring management/ownership.$250 per night os abuse for what we got.
The one exception to our horrible experience was Adam the bartender- WOW. Excellent service, caring, resourceful, mentoring others infront of us, adapting to a very busy shift. Thank you Adam.
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Carlos
Stayed 2 nights in Dec 2024