Britannia Hotels, Coventry hotels

"I had booked 2 rooms, a standard twin for a friend and an executive twin for me and another friend. I called the hotel twice to ensure that my friend having the standard room would have the correct room. I was assured it was recorded against the booking. When I arrived, my friend had already booked in and had been given the executive room. The reception manager was rude, he didn’t believe I had called despite me showing him my call history. He said they were fully booked and he couldn’t move me...

"Arrived early but early check in was £15 so we just left the bags with them and went out. Request for a room with a bath was met, which was wonderful. Toilet was seperste to bathroom which was strange but both were clean and the bed comfortable."

"Didn’t feel overly safe. It was like an asylum seekers hotel. "