Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property
Stylish property on the shore with 5 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
Aerial view
Aerial view
Minibar, in-room safe, laptop workspace, blackout curtains
Exterior detail

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Room options

Available filters for rooms
Showing 39 of 39 rooms

Junior Suite (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Large | C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite (Large | B2C-CAN)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Junior Suite (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Garden View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swin-up, B2C-US)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront (B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, B2C-US)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (B2C-US)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up | C)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (C)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (B2C-CAN)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (Grande, L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite, Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (Grande, M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

Junior Suite, Partial Ocean View (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Large, U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, Oceanfront (L)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Suite, Oceanfront (U)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
Bathrobes
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (Swim-Up, L)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, M)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up, U)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Suite, Oceanfront (B2C-CAN)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (E)

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Sea View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (Swim-Up | B2C-CAN)

Highlights

Balcony
Separate sitting area
Private pool
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (L)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (M)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (U)

Highlights

Balcony
Separate sitting area
Air conditioning
Flat-screen TV
Sofa bed - double
Separate bedroom
Blackout curtains
Ceiling fan
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

Map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400

What's nearby

  • Playa Mujeres Golf Club - 9 min drive - 5.8 km
  • Mujeres Beach - 11 min drive - 7.5 km
  • Isla Mujeres Ferry Terminal - 88 min drive - 16.5 km
  • Miguel Hidalgo - 89 min drive - 17.1 km
  • Dolphin Discovery - 94 min drive - 21.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Isla Blanca - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬19 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Braza Grill - ‬20 min walk

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Upscale all-inclusive property near Playa Mujeres Golf Club
A free breakfast buffet, free water park access and 2 swim-up bars are just a few of the amenities provided at Hotel Riu Palace Costa Mujeres - All Inclusive. With a white sand beach, sunloungers and scuba diving, this property is the perfect place to soak up some sun. Indulge in a facial, a manicure/pedicure and aromatherapy at Renova, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants, which feature international cuisine and more. Fitness classes are offered at the 24-hour health club; other things to do include waterskiing, boat tours and snorkelling. Free in-room WiFi is available to all guests, along with 2 poolside bars and a corner/local shop.
You'll also find perks such as:
  • 5 outdoor pools with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Limo/town car service, babysitting (surcharge) and a front desk safe
  • Evening entertainment, a porter/bellboy and tour/ticket information
  • Guest reviews speak highly of the beach locale, pool and helpful staff
Room features
All 670 rooms boast comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews highly rate the cleanliness rooms at the property.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate baths/showers
  • Flat-screen TVs with satellite channels
  • Separate sitting areas, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Japan
  • Krystal
  • Roma
  • Spaces
  • Zarape

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a return airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 31.12 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Frequently asked questions

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a pool?

Yes, this property has 5 outdoor pools.

Is Hotel Riu Palace Costa Mujeres - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riu Palace Costa Mujeres - All Inclusive?

Self-parking is free at this property.

What time is check-in at Hotel Riu Palace Costa Mujeres - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Palace Costa Mujeres - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Hotel Riu Palace Costa Mujeres - All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, aerobics classes and more.

Where is Hotel Riu Palace Costa Mujeres - All Inclusive located?

Nestled on the beach, this Costa Mujeres property is within 6 mi (10 km) of Playa Mujeres Golf Club, Mujeres Beach and Punta Sam Beach. Ultramar Ferry Puerto Juárez and El Niño Beach are also within 9 miles (15 km).

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 788 out of 1335 reviews" "
Rating 8 - Good. 297 out of 1335 reviews" "
Rating 6 - Okay. 145 out of 1335 reviews" "
Rating 4 - Poor. 46 out of 1335 reviews" "
Rating 2 - Terrible. 59 out of 1335 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Igor

Stayed 9 nights in Oct 2024

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 4 nights in Nov 2024

8/10 Good

Daud

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2024

10/10 Excellent

Yevgeniy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

Nilsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eduardo at the customer service desk, was patient, courteous and helpful when we needed his assistance. Armando in the Mexican and Italian restaurants is an excellent waiter who suggested the perfect wine to go with our meals. Armando went above and beyond to make our dining delight. Lili and Jorge at the breakfast buffet were welcoming and attentive to our requests. Tono the beach waiter catered to our every request with a smile. The property was always being cleaned and we enjoyed our garden view.
Stayed 8 nights in Nov 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, food was delish, staff was outstanding! Went with a group and loved every minute.
Stayed 7 nights in Oct 2024

8/10 Good

Andrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 7 nights in Nov 2024

10/10 Excellent

Katayoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and polite. The place is super clean. The pools are big and clean. The beach is clean and very nice.
Stayed 5 nights in Nov 2024

10/10 Excellent

Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Oct 2024

10/10 Excellent

Frankie Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms! Friendly and respectful staff! 10/10 will book at another RIU
Stayed 5 nights in Oct 2024

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Organization of activities on the property. Not everyone want to leave the property to go do other activities
Stayed 3 nights in Nov 2024

8/10 Good

Hien

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kerstin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach access. Being able to walk from our room to the ocean was amazing. The staff were very nice and accommodating. Everything was clean, even the outside walkways. Beautiful resort.
Stayed 3 nights in Oct 2024

10/10 Excellent

rodney

Liked: Cleanliness, staff & service, property conditions & facilities
I visited this hotel in 2019 it was immaculate and it still is very well kept in 2024. The service, and customer care is fantastic they really ensured we had all we needed for our stay. Thank you Riu workers and management, we will certainly be back.
Stayed 9 nights in Oct 2024

10/10 Excellent

Tyra Doreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

8/10 Good

Joshelyn

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful and staff is mostly very available to assist and happy to assist. The food is mediocre. Was way too salty and same options at the buffet nightly. The special restaurants service takes forever to get food and the food is too salty and not as great as the other specialty restaurants I’ve had in Mexico.
Stayed 4 nights in Oct 2024

10/10 Excellent

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great and everything was perfect just its very far from other hotels in the hotel zone
Stayed 4 nights in Oct 2024

10/10 Excellent

manuela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
most amazing experience i’ve ever had. the workers are angel sent, so loving so kind i would 1,000 myself percent recommend canelo was one of our bartenders and he made our stay sooo much fun outstanding customer service and genuinely amazing personality’s! highly recommend
Stayed 4 nights in Oct 2024

10/10 Excellent

Isela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is amazing and the property si super clean and great service
Stayed 8 nights in Oct 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was wonderful. The staff were awesome and deserve a lot of credit for how clean and neat the hotel was. We didn’t have any issues whatsoever during our stay. It is important to note that, as with any place you go, if you show respect and appreciation for those that are providing a service to you, you will get the same in return! We would absolutely go back tomorrow.
Stayed 6 nights in Oct 2024

8/10 Good

Philippe Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was expecting more out of a Palace for RIU. The hotel is modern but not as nice as other Palace hotels. Rooms are very nice but not much in terms of sports activities. For instance, often they would not gather people for Beach Volleyball, so even though it was on the schedule, there weren’t any. Tought the RIU would have been more better for sports and entertainment. This is a 4* not 5* by my standards.
Stayed 5 nights in Oct 2024

10/10 Excellent

Oksana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place, friendly staff, amazing food
Stayed 8 nights in Oct 2024

10/10 Excellent

Mazene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing services and cleanliness. Only restaurant that was worth visiting was the Mexican one because the buffet beats all the other ones by far. Although, they should make the buffet more allergy friendly by supplying more tongs so people stop using the same one for different food. All in all, really good experience!
Stayed 4 nights in Oct 2024