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Hard Rock Hotel Los Cabos All Inclusive

4.5 star property
Luxury hotel on the beach, with 5 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hard Rock Hotel Los Cabos All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
View from room
Outdoor banquet area
Aerial view
Lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
The price is S$822
includes taxes & fees
22 Jan - 23 Jan

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Rock Royalty Ocean View 2 Queen Beds

Garden view

Rock Royalty Ocean View 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Rock Suite Ocean Front ( Two Bedroom ) with Personal Assistant

Egyptian cotton sheets, premium bedding, down duvets, minibar

Rock Suite Ocean Front ( Two Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 164 sq m
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Gold Two Queen Beds

Garden view

Deluxe Gold Two Queen Beds

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rock Suite Ocean View ( Two Bedroom ) with Personal Assistant

Flat-screen TV

Rock Suite Ocean View ( Two Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Partial Ocean View King

View from room

Deluxe Partial Ocean View King

8.4 out of 10
Very good
(61 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim Up King

View from room

Deluxe Swim Up King

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Pure® Wellness King

View from room

Deluxe Pure® Wellness King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Partial Ocean View Two Queens Beds

Garden view

Deluxe Partial Ocean View Two Queens Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rock Suite Ocean View ( One Bedroom ) with Personal Assistant

Flat-screen TV

Rock Suite Ocean View ( One Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Family Two Bedrooms

View from room

Deluxe Family Two Bedrooms

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 97 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Rock Suite Rooftop Terrace Ocean View (Two Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Rooftop Terrace Ocean View (Two Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Rock Suite Swim-up Ocean Front (Two Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Swim-up Ocean Front (Two Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Rock Suite Swim-up Ocean Front (One Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Swim-up Ocean Front (One Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Suite Rooftop Terrace Ocean View (One Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Rooftop Terrace Ocean View (One Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Suite Ocean Front ( One Bedroom ) with Personal Assistant

Egyptian cotton sheets, premium bedding, down duvets, minibar

Rock Suite Ocean Front ( One Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite King

Flat-screen TV

Junior Suite King

7.8 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 76 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Royalty Ocean View King

Room amenity

Rock Royalty Ocean View King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Gold)

View from room

Deluxe Room, 1 King Bed with Sofa bed (Gold)

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Separate bedroom
Down duvet
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite Deluxe With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Room Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 7
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Double Bed

View all photos for Family Room -7 Guests- Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Family Room -7 Guests- Deluxe

  • Sleeps 7
  • 2 Double Beds, 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite Deluxe With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 7
  • 2 Double Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room Luxury With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Luxury With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room Deluxe With Garden View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Deluxe With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Deluxe With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 7
  • 1 Double Sofa Bed, 2 Double Beds and 1 King Bed

View all photos for Room Deluxe With Garden View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

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9.0 out of 10, Wonderful, (1006)
The price is S$918
includes taxes & fees
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About the area

Map
Polígono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, 23473

What's nearby

  • Diamante Golf Courses - 11 min drive
  • Quivira Golf Club - 13 min drive
  • Marina Del Rey - 19 min drive
  • The Arch - 19 min drive
  • Medano Beach - 31 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 51 min drive

Restaurants

  • ‪Cafetto - ‬1 min walk
  • ‪Los Gallos - ‬9 min walk
  • ‪Toro Steakhouse - ‬9 min walk
  • ‪Lagoon Bar - ‬19 min drive
  • ‪Kanpai Sushi Cabo - ‬8 min drive

About this property

Hard Rock Hotel Los Cabos All Inclusive

Luxury all-inclusive hotel near Diamante Golf Courses
Located close to Marina Del Rey and Solmar Beach, Hard Rock Hotel Los Cabos All Inclusive provides a swim-up bar, a poolside bar and shopping on-site. Indulge in a detox wrap, a deep-tissue massage and a manicure/pedicure at ROCK SPA®, the on-site spa. Be sure to enjoy a meal at any of the 8 on-site restaurants. In addition to a coffee shop/cafe and a playground, guests can connect to free in-room WiFi.
Other perks include:
  • 5 outdoor pools and a children's pool, with a waterslide, sunloungers and pool umbrellas
  • Free self-parking
  • A billiards/pool table, massage treatment rooms and ATM/banking services
  • A 24-hour front desk, luggage storage and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All 639 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the cleanliness rooms at the property.
Other amenities include:
  • Egyptian cotton sheets and down duvets
  • Bathrooms with baths or showers and free toiletries
  • Coffee/tea makers, daily housekeeping and desks

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Children's club

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 36 treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Due to strong currents, swimming is not permitted at this property’s public beach.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 3200 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 kg per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: MXN 3200 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos All Inclusive Cabo San Lucas
All-inclusive property Hard Rock Hotel Los Cabos All Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos Inclusive

Frequently asked questions

Does Hard Rock Hotel Los Cabos All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Hard Rock Hotel Los Cabos All Inclusive?

As of 18 Jan,2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Los Cabos All Inclusive on 22 Jan,2025 start from S$821.97, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Los Cabos All Inclusive pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 22 kg per pet. There's a fee of MXN 3200 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Los Cabos All Inclusive?

Self-parking is free at this property.

What time is check-in at Hard Rock Hotel Los Cabos All Inclusive?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hard Rock Hotel Los Cabos All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Hard Rock Hotel Los Cabos All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include yoga classes.

Where is Hard Rock Hotel Los Cabos All Inclusive located?

Nestled on the beach, this Cabo San Lucas hotel is within 9 mi (15 km) of Diamante Golf Courses, Cabo San Lucas Country Club and Marina Del Rey. The Arch and Land's End are also within 9 mi (15 km).

Hard Rock Hotel Los Cabos All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 532 out of 1003 reviews" "
Rating 8 - Good. 190 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 77 out of 1003 reviews" "
Rating 2 - Terrible. 97 out of 1003 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yasmeen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

6/10 Okay

Rajni

Liked: Cleanliness, property conditions & facilities
I already mentioned what I liked Here is what I didnt like. No tea kettle in the room. Not everyone is a coffee drinker. after cleaning the room housekeeping did not leave qutips, shower cap, body lotion and hand towels. we had to call room service for all of the above not enough english speaking staff
Stayed 7 nights in Jan 2025

8/10 Good

Ramasamy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay at this property. Maintaining the standard
Stayed 3 nights in Dec 2024

8/10 Good

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Hard Rock. Very kid-friendly, rooms were great and so were the pools. Great service and food. Check-in could’ve been a bit quicker..
Stayed 3 nights in Jan 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
This property exceeded expectations. Not only was it beautiful in design, with a rock star decor and colour theme, it offered multiple delicious options for dining and unparalleled service from the staff working on site.
Stayed 3 nights in Dec 2024

10/10 Excellent

Davarius

Liked: Cleanliness, staff & service, property conditions & facilities
Property was awesome, enjoyed spending my 30th birthday with the Hard Rock Hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

ASIF

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indian food in the market place seems like repeated everyday and doesn’t looks like it’s freshly made and it’s been reheated and put back in trays every other day. Rest all amenities and service was top of the line Love it and will consider in future again .
Stayed 4 nights in Jan 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Very fun place amazing to see the whales just off of the beach.
Stayed 6 nights in Dec 2024

8/10 Good

Josie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butlers were great Sal and Danny Blood were amazing! The property is clean and well kept, the adults only pool is nice, it was a vibe. I wish the music they played was better or at least more diverse. The food was not the best nor were the drinks. They definitely need to fix that. That was enough for me to not go back. Overall it wasn’t a bad experience I enjoyed my stay I think it was just the food and drinks for me.
Stayed 3 nights in Jan 2025

10/10 Excellent

Hamze

Liked: Property conditions & facilities
Very nice.
Stayed 7 nights in Dec 2024

8/10 Good

Courtney

Travelled with partner
Liked: Staff & service, amenities
Away from any other resort.
Stayed 4 nights in Jan 2025

8/10 Good

seon yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Tonya Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Hard Rock all inclusive resorts. Book your transfers directly through hard rock. Very seamless. Food was excellent. Italian restaurant and hibachi are our favorite. Service throughout was top notch. Traveled with 13 and 15 year old sons and they had plenty to do. Booked clear boat city tour, would definitely recommend it to see the city and landmarks on the sea. Hotel is about 50 minutes from airport so a little ways out in comparison to other resorts. We booked a junior suite king with a gorgeous balcony and direct ocean views. Very clean. I really don’t have any negatives. There was a hiccup with our transportation for our city tour however the hotel found us alternate driver (Dany) and he did a fantastic job and did all he could to make sure our tour continued as planned. All in all would do it again. We will be back again!
Stayed 5 nights in Dec 2024

6/10 Okay

Tobin, Monroe

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall this was an enjoyable experience. However there were many things that were average or sub average such as the quality of food, service and availability of accommodations. For what it costs I was most definitely not blow away and will probably not be returning.
Stayed 7 nights in Dec 2024

8/10 Good

Penni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers there were exceptional. The hotel was clean. Food was decent. Plenty of activities and bars! I just wish they had more chaise lounges by the pools. I was there for 5 days and only once did i get one. Either add more adult pools with lounges or put in more lounges at the adult pools already there. That was my only gripe about my stay. I thank all the workers there, you are all wonderful and so kind!
Stayed 4 nights in Dec 2024

4/10 Poor

Blair

Travelled with family and small children
Disliked: Staff & service, amenities
Staff wasn’t good or attentive at all. So many mistakes every single day. Including rarely ever having our room clean. Booking the wrong reservations or wrong numbers. Staff ignoring guests to socialize amongst themselves.
Stayed 9 nights in Dec 2024

2/10 Terrible

christina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Here’s a revised version of your message: I’ve never experienced anything like the service at Hard Rock Cancun. The staff and employees were a real disappointment. 1. Since the hotel is all-inclusive, no dinner reservations can be made. Most of the restaurants open at 5:30 PM, and it’s first-come, first-served. Every night, there’s a line of 50 people waiting before the doors even open. There’s no proper system in place for seating guests, which led to chaos. I saw people arguing with the hostesses each night after being told to come back at a certain time, only to still not be seated. The management at the front desk seemed clueless, lacking basic common sense and comprehension. After seeing reviews on Yelp, with pictures of the same manager being called out by name, I realized it wasn’t just us who experienced these issues. Also upon our arrival our shower head was broken, The elevator on our floor did not go down we had to use stairs, Tub on our patio was broken. This stay left me with a bad impression of Hard Rock Cancun. While I’ve had good experiences at other hotels, I will definitely not be returning to this one.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard Rock hotel is great and has everything you need. The food and facilities are all great. I used the gym 3 times and it has the most essentials. The only thing is they have loud music playing almost everywhere you go. Although it makes the resort lively, at times it be comes annoying when you want to relax. Thankfully they have a pool (Eden) that’s on the quiet side. They really do try to tailor to everyone. It’s great if you’re travelling with kids as the resort is very family oriented. Overall, I was impressed by how well the resort is maintained, and the friendliness of the staff.
Stayed 6 nights in Dec 2024

10/10 Excellent

Lakshmi Naarayanan, somerset

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer resort, facilities inside were really good. Good restaurants, very nice pools. Location was far away from any real civilization. Found the concierge/vacation planners pushy for whatever timeshare thing they were trying to sell, even after we told upfront we had no intention whatsoever to waste our time sitting through some presentation.
Stayed 3 nights in Dec 2024

10/10 Excellent

Marcelino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is nice little far away from everything.
Stayed 4 nights in Dec 2024

6/10 Okay

thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how friendly te staff was. I also enjoyed all the amenities.
Stayed 4 nights in Dec 2024

6/10 Okay

Renee

Travelled with family
Liked: Staff & service
My how things have changed!! We have been back to this property over the years. This is our third time. On our first visit eveything was by reservation. You could make a plan for dinner or sitting by the pool. Now if you are a regular customer don’t plan on anything- except for waiting and hoping you can find a place to sit at the pool or a place to eat dinner at one of the specialty restaurants. It was frustrating to say the least. The wait staff were wonderful. Activities at the pool were fun. We come to this location because they have live music every day. With that said we were happy to be on vacation, but disappointed with some of the changes. Not sure we will be back.
Stayed 4 nights in Dec 2024