6/10 Okay
Charity
Travelled with family
18 Nov,2024
Liked: Staff & service
This was my second stay at the Avani Metropolis. I had a different room configuration on a different floor. Though I really like the location, the apartment style rooms, the great views, and the facilities, I must give only 3/3.5 stars. The building is about 25-30 years old and there has been very little updating or significant maintenance to the rooms and facilities. The paint is chipped everywhere, the carpets are old, the joinery and appliances are old and cheap. The place needs a renovation. It's a mid-price hotel and needs to do better. Why waste such a great location and building on running down the interiors to squeak another dollar in margin? You will have to reduce prices to fill the rooms creating a customer service death spiral. Spend the money and give customers a better experience.
Charity
Stayed 2 nights in Nov 2024