2/10 Terrible
Brendamari
19 Jan,2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The images shown are great but my room had a terrible noise due to a malfunctioning pump in the AC system. The manager called the maintenance team but they wouldn’t fix it until next day. They offered me another room (different, less convenient and with no relief in price) and didn’t help at all moving the luggage. I had too many bags so decided to keep the room and waited to the next day (thinking they would adjust my price and rate too) but they did nothing! This noise did not let anyone sleep. They came to fix it and they said it would take days! The maintenance man (only nice person in the entire hotel!) really worked it and got it semi fixed. It improved but other major noises also started and I simply had it with the staff and this hotel. I stayed for 5 horrible nights. They cleaned rooms and let bugs in and I found them in my bed and shower. The food in their restaurant is blend and really bad and pricey. Their staff should know what attractions are near by but they would not help you and never provide assistance. The gym was ok but also under repair.
In general, it is one of the most costly hotels I had in a month of travel and the worse.
Brendamari
Stayed 5 nights in Jan 2025