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Hotel Derby

3.0 star property
Hotel with a restaurant, steps from Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel Derby

1 bedroom, hypo-allergenic bedding, in-room safe, desk
Daily buffet breakfast (CHF 18.00 per person)
Living area
Private kitchen
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Apartment (Bellevue)

Living area

Apartment (Bellevue)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Dining table
TV
Hypo-allergenic bedding
Renovated in 2021
  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Double Room Single Use, 1 Bedroom (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Double Room Single Use, 1 Bedroom (Arve)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Double Room (Arve)

9.8 out of 10
Exceptional
(25 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room (Arve)

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds and 1 Double Bed

View all photos for Family Double Room (Arve Plus 2 - Kajütenbett)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Double Room (Arve Plus 2 - Kajütenbett)

9.8 out of 10
Exceptional
(13 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Single Bunk Bed

View all photos for Standard Apartment, 3 Bedrooms

Living area

Standard Apartment, 3 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually decorated
Fireplace
Heating
Free cots/infant beds
Dining table
  • 115 sq m
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Twin Room (Residence Bellevue)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Twin Room (Residence Bellevue)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds
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About the area

Map
Bahnhofstrasse 22, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 3 min walk - 0.3 km
  • Zermatt - Furi - 5 min walk - 0.4 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Zermatt Gornergratbahn Station - 2 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Golden India - ‬2 min walk
  • ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬1 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

Hotel Derby

Hotel remodelled in 2021 and located near Zermatt-Matterhorn Ski Paradise
Take advantage of a terrace, shopping on-site and a library at Hotel Derby. The on-site local cuisine restaurant features al fresco dining. Free in-room WiFi and dry cleaning/laundry services are available to all guests.
You'll also find perks such as:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a lift
  • Tour/ticket information, multilingual staff and a front desk safe
  • Smoke-free property, free newspapers and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All guest rooms at Hotel Derby feature perks, such as heated floors and laptop-friendly workspaces, in addition to amenities, such as free WiFi and separate sitting areas.
Extra amenities include:
  • Bathrooms with hairdryers
  • Wardrobes/cupboards, balconies and heated floors

Languages

English, French, German, Italian, Portuguese

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Hotel Butterfly

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  • Pet-friendly
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 for adults and CHF 10 for children
  • A restaurant

Things to do

  • Helicopter/aeroplane tours
  • Library
  • Shopping
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 1945
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Renovated entire property - June 2021
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 10:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of CHF 10.00 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CHF 18.00 for adults and from CHF 10.00 for children
  • Pet fee: CHF 10.00 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Derby Zermatt
Hotel Derby Zermatt
Hotel Derby Hotel
Hotel Derby Zermatt
Hotel Derby Hotel Zermatt

Frequently asked questions

Is Hotel Derby pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 10.00 per pet, per day.

How much is parking at Hotel Derby?

Hotel Derby doesn't offer parking.

What time is check-in at Hotel Derby?

Check-in start time: 3:30 PM; check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Derby?

Checkout is at 10:00 AM.

Does Hotel Derby provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Derby located?

Located in Zermatt City Centre, this hotel is steps away from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Tour Monte Rosa and Zermatt - Furi are also within 5 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk.

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Hotel Derby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 235 out of 314 reviews
Rating 8 - Good. 56 out of 314 reviews
Rating 6 - Okay. 13 out of 314 reviews
Rating 4 - Poor. 3 out of 314 reviews
Rating 2 - Terrible. 7 out of 314 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sunit

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great place,amazing location
Stayed 1 night in Jun 2025

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place!
Stayed 1 night in May 2025

8/10 Good

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was pleasant and comfortable. Staff were friendly and helpful. We enjoyed our stay
Stayed 1 night in May 2025

10/10 Excellent

Liz

Liked: Cleanliness, amenities, property conditions & facilities
Lovely central hotel with the loveliest, helpful hotel receptionist.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Room / restaurant/ breakfast in the morning —— location - location - location…. Very enjoyable overall experience
Stayed 1 night in May 2025

6/10 Okay

James

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice and helpful. Location was great with balcony overlooking “Main Street”. Construction noise was terrible, starting at 7 am and lasting throughout the day.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Very nice property close to the train station. We were warmly welcomed and enjoyed our room. Highly recommend.
Stayed 1 night in May 2025

10/10 Excellent

Chuan Kuang

Liked: Amenities
Very closed to train station
Stayed 1 night in May 2025

10/10 Excellent

Siyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly, cozy
Stayed 2 nights in Mar 2025

10/10 Excellent

Kenelynn Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kristiana was a lovely lady, she helped us with our check-in and check-out. She gave us tips to see the webcam matterhorn. The hotel interior was neat and clean, little balcony was cute. We’re comfortable and we enjoyed our stay.
Stayed 1 night in May 2025

10/10 Excellent

Joelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Clean and well maintained Nice balcony. Great location in town. Breakfast was extremely basic. Not very fresh. Few choices
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk, Kristina (I’m so sorry if that’s incorrect, it’s been a few days) was A-mazing! She is a wealth of knowledge and has an answer for everything. If ever I needed some guidance, she stepped up. Oh, the room and location were great too. 😉
Stayed 1 night in May 2025

10/10 Excellent

Chuan Kuang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Great spot, beautiful room. Got the luck of the draw and got the top floor with a balcony with a view. On the main street, easily walkable from train station and everything else in town. Bed was super comfortable.
Stayed 1 night in Mar 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt is mainly closed in May. First thing hôtel told us. Could have been useful pre holiday information. Main complaint of resort was the constant noise of helicopters and building construction. Hotel Derby was open and very welcoming but walking trails also closed from village. Won’t return
Stayed 3 nights in May 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous place to stay! The front desk staff had a great sense of humor & explained everything very well. The ‘family’ room for 3 was very clean, comfortable, and looked new! Small balcony was a treat. A bottle of water provided was a nice touch. The restaurant food was delicious & the wait staff was nice. Although the hostess reprimanded me for not telling her we were hotel guests (in order to get the discount on our meal) but I had already told that to the person I saw first, which was our waiter. We appreciated the discount as the meal prices aren’t cheap. The morning breakfast was excellent! A great variety of food, nutritious & delicious. So different from many hotel breakfasts in the USA. It was a short walk to the train station. Overall I would highly recommend the Hotel Derby!
Stayed 1 night in May 2025

10/10 Excellent

Arya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt at is Best

Delta was beautiful in every way. Very courteous reception desk and clean and modern rooms. The location is absolutely perfect due to his proximity to the train station on the main street in the town. Highly recommend recommended and will come back again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our stay here. It’s walkable to the train station and everywhere in Zermatt.
Stayed 2 nights in Dec 2024

6/10 Okay

Connie

Disliked: Staff & service, amenities, property conditions & facilities
Never fix the clogged sink and loose toilet seat, reported 2x to the male manager who was so arrogant
Stayed 2 nights in Apr 2025

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, in a really central locations and very pleasant team. Highly recommended.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect!
Stayed 1 night in Jan 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Derby was a very comfortable stay. The Good: - The staff was very accommodating and friendly - The room and facilities were very clean - Middle of shopping district in Zermat. Very busy and walkable environment. The Bad: - The room was fairly hot in the night time even with the heat off. We needed to open the window overnight which caused lot of noise in the late night and morning due to the location. - Water temperature was not very hot for shower - The mountain view is not a view of Matterhorn, rather some shorter mountains in the area. Barely viewable on the second highest floor balcony. - Breakfast was included but did not have too much options and had mediocre taste even compared to some cheaper stays in Swiss
Stayed 1 night in Apr 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was incredible, a highlight of our trip. Will definitely come back. Kristiane is amazing and is so thoughtful with all of the guests.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff. Comp breakfast was very good. Just feet from Station Square, restaurants and shopping.
Stayed 2 nights in Nov 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I lucked out and got a room with a balcony. Room and facilities were well thought out to accommodate a ski vacation. Room was very clean and housekeeping was excellent. Price was on the low end for Zermatt so I wasn’t sure what to expect. I would stay here again and would recommend it to a single or couple travelling for a ski vacation.
Stayed 1 night in Feb 2025