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Hotel Spa Shalam

3.0 star property
Hotel in Coatepec with free breakfast and spa services

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Photo gallery for Hotel Spa Shalam

2 bedrooms, iron/ironing board, free WiFi, bed sheets
Lobby sitting area
Indoor pool
Bathroom
Free daily continental breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pool
  • Room service
  • Parking included
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Superior Room

Highlights

Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Satellite channels
Iron/ironing board
Daily housekeeping
Wardrobe
  • 13 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Family Room

Highlights

Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Satellite channels
Iron/ironing board
Daily housekeeping
Wardrobe
  • 13 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Standard Double Room

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Standard Double Room

Highlights

Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Satellite channels
Iron/ironing board
Daily housekeeping
Wardrobe
  • 13 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Bed

View all photos for Superior Double Room

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Superior Double Room

Highlights

Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Satellite channels
Iron/ironing board
Daily housekeeping
Wardrobe
  • 13 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

2 bedrooms, iron/ironing board, free WiFi, bed sheets

Junior Suite

Highlights

Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Satellite channels
Iron/ironing board
Daily housekeeping
Wardrobe
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Pedro Anaya No. 31, Col. 2 de Abril, Coatepec, VER, 91500

What's nearby

  • Hidalgo Park - 17 min walk - 1.5 km
  • Coatepec Market - 17 min walk - 1.5 km
  • Cerro de Culebra - 3 min drive - 1.5 km
  • Parque Miguel Hidalgo - 3 min drive - 1.5 km
  • Texin Events Coatepec - 4 min drive - 2.6 km

Getting around

  • Xalapa Station - 43 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 55 min drive

Restaurants

  • ‪Arcos de Belem Restaurant - ‬18 min walk
  • ‪Mr. Taco - ‬18 min walk
  • ‪Antojitos Doña Tere - ‬18 min walk
  • ‪La Cabaña del Tio Yeyo - ‬16 min walk
  • ‪Taco Sabroso - ‬14 min walk

About this property

Hotel Spa Shalam

Hotel in the business district
Hotel Spa Shalam provides amenities, such as free continental breakfast and a terrace. Treat yourself to a hot stone massage or other spa services. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • A 24-hour front desk, a front desk safe and smoke-free property
Room features
All guestrooms at Hotel Spa Shalam include comforts such as free WiFi and room service.
Other conveniences in all rooms include:
  • Bathrooms with hairdryers and shampoo
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, daily housekeeping and phones

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:30 AM to 11:00 AM

Things to do

  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Spa

  • Hot stone massages

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
There is limited hot water on site
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Hotel Spa Shalam Coatepec
Spa Shalam Coatepec
Spa Shalam
Hotel Spa Shalam Hotel
Hotel Spa Shalam Coatepec
Capital O Hotel Spa Shalam
Hotel Spa Shalam Hotel Coatepec

Frequently asked questions

Does Hotel Spa Shalam have a pool?

Yes, this property has an indoor pool.

Is Hotel Spa Shalam pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Spa Shalam?

Self-parking is free at this property.

What time is check-in at Hotel Spa Shalam?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Spa Shalam?

Checkout is at 1:00 PM. Late check-out is available for a fee (subject to availability).

Where is Hotel Spa Shalam located?

Located in the heart of Coatepec, this hotel is within 1 mile (2 km) of Hidalgo Park, Coatepec Market and Church of San Jeronimo. Church of Guadaloupe and Cerro de Culebra are also within 2 miles (3 km).

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Hotel Spa Shalam Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 71 reviews
Rating 8 - Good. 29 out of 71 reviews
Rating 6 - Okay. 6 out of 71 reviews
Rating 4 - Poor. 1 out of 71 reviews
Rating 2 - Terrible. 4 out of 71 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10

Overall great stay for the purpose. The hotel is a bit away form downtown but a very safe and quiet area. The staff is super friendly so that goes a long way.
View from 3rd floor
Room
Patio near room
Included breakfast
Stayed 1 night in Nov 2024

10/10

All was great . the service, excellent
Stayed 1 night in Dec 2023

6/10

The hotel needs some TLC. A little over priced for the hotel conditions. The pool and jacuzzi, not inviting at all.
Stayed 2 nights in Jun 2024

6/10

Not what we expected
Stayed 1 night in Jun 2023

10/10

El personal muy amable y honestos ,mi nieta dejó su celular y me contactaron para entregarlo ,el desayuno muy bien servido
Stayed 1 night in May 2025

8/10

Habitación muy amplia y limpia
Stayed 2 nights in Apr 2025

10/10

Stayed 1 night in Mar 2025

10/10

Está en una colonia que se siente inseguridad por la noche ya que está muy solitario y obscuro
Stayed 1 night in Mar 2025

8/10

El chico que nos recibió en el turno de la noche muy atento
Stayed 1 night in Jan 2025

10/10

En lo personal las instalaciones estan bien, comodas y acogibles. Tiene un pequño lugar para niños, lo que es perfecto para mí, sobre todo el servicio...son muy amables y atentos
Stayed 1 night in Jan 2025

10/10

Stayed 1 night in Jan 2025

8/10

Está alejada del centro
Stayed 1 night in Dec 2024

10/10

.
Stayed 1 night in Nov 2024

8/10

Stayed 1 night in Nov 2024

10/10

Una estancia muy agradable, el detalle es que no tienen servicio de alimentos!!! Sería ideal que lo contemplaran, es un concepto muy padre, como para que tengan este detalle
Stayed 1 night in Sep 2024

10/10

Stayed 1 night in Aug 2024

2/10

Tiene hormigas y chinches
Stayed 1 night in Aug 2024

2/10

No sirve el jacuzzi La alberca nunca se calentó el agua Quedaron de avisarme horarios para masaje y nunca lo hicieron Tardaron media hora en abrir la puerta de entrada
Stayed 2 nights in Jul 2024

2/10

Stayed 1 night in Jun 2024

8/10

Buena opción para quedarse si vas en auto. Habitaciones súper amplias, agua caliente muy bien. Lo único malo es que está un poco alejado del centro y los alrededor no son muy bonitos.
Stayed 1 night in May 2024

10/10

Un excelente lugar, agradable, el personal muy amable lo recomiendo mucho.
Stayed 3 nights in Mar 2024

8/10

Stayed 1 night in Mar 2024

10/10

Muy bien en general, excelente servicio, lo único difícil es que estaban trabajando en el hotel y hubo mucho ruido de martillazos
Stayed 2 nights in Feb 2024

10/10

En general bien, atentos en recepción tanto en entrada como salida
Stayed 1 night in Feb 2024

10/10

Hotel limpio y habitación con muy buen espacio, muy amplia. Lo que no me gustó es que huele un poco a humedad.
Stayed 1 night in Nov 2023