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"The night I arrived the entry codes worked however, there was someone else in my assigned room. It was late in the evening, and I called the hotel support. Luckily, [and by chance] they were able to get me into another room [which was not what I had reserved]. The light in the bathroom did not work. Maintenance did not come until the third day to fix it. The cleaning staff was extremely kind and helpful because there was no one else there to help. Calling support was partially helpful given that...

"Convenient overnight stop for travel into alps, room reasonable for price, breakfast was excellent, free secure underground carpark another plus"

"Beautiful place with great views, wonderful staff and reasonable price."

"Lovely hotel Lovely staff and very comfortable room Delicious food "

"Everything was fantastic "

"A very nice hotel to stay in, a very central location. Friendly staff "

"Excellent service and experience at the Palace for a long weekend. Would thoroughly recommend. "

"Great service, excellent breakfast, very friendly staff. "

"Good value hotel in easy walk distance of Thonon centre."

"Friendly and helpful hosts, very conveniently located next to train station"

"Cheap and very basic. Handy to find somewhere for £60 a night that has a fridge, mini kitchen. Underground parking cost extra. Breakfast was basic, not much choice. Worst thing was that it’s right on top of railway lines and from about 5am onwards you hear a loud alarm going off (to warn of an oncoming train) followed by the thunderous noise of the train going past "

"Wouldn’t stay again"