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Xscape Tulum

3.5 star property
Hotel with free parking, near Tulum National Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Xscape Tulum

Restaurant
Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
In-room safe, iron/ironing board, free WiFi, bed sheets
View from room
Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Pool
    Pool
The price is S$87
includes taxes & fees
13 Dec - 14 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Premium Room, Balcony, Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Balcony, Pool View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

Highlights

Private hot tub
Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Loft, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Loft, Terrace

Highlights

Terrace
Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
Daily housekeeping
In-room safe
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
Daily housekeeping
In-room safe
In-room massage
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Loft, Terrace

Highlights

Terrace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Private bathroom
Hairdryer
Designer toiletries
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Garden View

In-room safe, iron/ironing board, free WiFi, bed sheets

Luxury Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
Daily housekeeping
In-room safe
In-room massage
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Separate bedroom
Sofa bed
Ceiling fan
Private bathroom
  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Terrace

In-room safe, iron/ironing board, free WiFi, bed sheets

Apartment, Terrace

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Ceiling fan
Private bathroom
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, Terrace, Pool View

In-room safe, iron/ironing board, free WiFi, bed sheets

Premium Room, Terrace, Pool View

Highlights

Terrace
Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Designer toiletries
Jetted bath
Hairdryer
Daily housekeeping
In-room safe
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Terrace/patio
The Waves Tulum
Pool
Hot tub
Spa
Pet-friendly
8.4 out of 10, Very good, (753)
The price is S$133
includes taxes & fees
4 Dec - 5 Dec
The Waves Tulum
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About the area

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 4 min drive - 3.5 km
  • Gran Cenote - 5 min drive - 5.7 km
  • Tulum Mayan Ruins - 9 min drive - 5.0 km
  • Tulum Beach - 9 min drive - 7.5 km
  • Playa Paraiso - 16 min drive - 7.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 98 min drive

Restaurants

  • ‪Burrito Amor - ‬7 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪Asian Bodega - ‬5 min walk
  • ‪El Camello Jr - ‬3 min walk
  • ‪El Tio - ‬3 min walk

About this property

Xscape Tulum

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Xscape Tulum provides a garden, a library and a bar. Active travellers can enjoy cycling at this hotel. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
Other perks at this hotel include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • A front desk safe, luggage storage and concierge services
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Xscape Tulum have thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with designer toiletries and showers

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults and USD 8 to 15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Property Registration Number 9075846

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Does Xscape Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at Xscape Tulum?

As of 21 Nov,2024, prices found for a 1-night stay for 2 adults at Xscape Tulum on 13 Dec,2024 start from S$87.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Xscape Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xscape Tulum?

Self-parking is free at this property.

What time is check-in at Xscape Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Xscape Tulum?

Checkout is at noon.

Does Xscape Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per room applies.

Where is Xscape Tulum located?

Located in Tulum City Center, this hotel is 1.8 mi (2.9 km) from Tulum National Park and 3 mi (4.8 km) from Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 mi (10 km).

Xscape Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 308 out of 504 reviews" "
Rating 8 - Good. 134 out of 504 reviews" "
Rating 6 - Okay. 30 out of 504 reviews" "
Rating 4 - Poor. 16 out of 504 reviews" "
Rating 2 - Terrible. 16 out of 504 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

William Russell

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
Stayed 4 nights in Sep 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Stayed 1 night in Jul 2024

8/10 Good

randy

Travelled with family
Liked: Amenities
Buen lugar
Stayed 1 night in Jul 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Nitish

Travelled with partner
Disliked: Property conditions & facilities
They gave 600ml of drinking water per day for 2 people. How is that even sensible? I had to request them to give additional water bottle, they still gave only 600ml more. I had to buy my own water. I even had to carry my luggage upstairs myself. There is no staff to carry it neither an elevator.
Stayed 1 night in May 2024

8/10 Good

Lora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful oasis
Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tamika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nawshin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best of Tulum !
Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. Reasonable price. Pix don’t do it justice.
Stayed 1 night in Jan 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mackenzie, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Stayed 1 night in Jan 2024

10/10 Excellent

LiLiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
***I stayed in room X1. The reason why I booked the suite is because of the Jacuzzi. Didn’t realize how big it was until front desk took me to the room. It literally fits about seven adults. It was insane and I was super happy. I booked this room!!! *** I love the property. The staff are super nice, and extremely thoughtful. The pool guy took all his belongings out-of-the-way just so I can get a picture of the pool when he was working on it. Franco and Mario in the restaurant are wonderful. Ivanna at the frint desknis super sweet and full of recommendations. Her how I had to go to reception the evening before to ask for two pillowcases. Only to realize the stinging mildew smell was coming from my pillow and not the pillowcases. She was modified and contacted her supervisor straight away. ***If you are the property owner or manager reading this review, please FiIX the side door in X1. I told the evening reception that my door, although is locked…still opens when you pull the door knob. She told me not to worry, and I should be safe. I slept without incident…but still fix the door. My room was spaciius. Honestly, it was difficult trying to decide which rooms to book here; as they are alll unique!!! I am coming back to do the apartment and rooms w/ rooftop terrace. There is a sushi restaurant, a garden, dining area, and pool. Ask front sesk for pool towels.
Stayed 1 night in Dec 2023

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Stayed 3 nights in Dec 2023

10/10 Excellent

Raghavendra, Frederick

Stayed 1 night in Nov 2023

8/10 Good

Jackie

Stayed 3 nights in Nov 2023

10/10 Excellent

justin, tarpon springs

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
Stayed 2 nights in Jun 2023

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Hayleigh Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The property itself/communal areas are really nice, and the loungers by the pool were the perfect spot to relax (if you can get one – guests left their things on here all day to claim them). The room was spacious, with high ceilings, and the AC worked pretty well. The area isn't convenient or attractive, and the streets were not easy to cross. We weren't impressed with the restaurant here, which had some different prices between English and Spanish menus. (Which is ridiculous – all the people staying at a hotel will be tourists either way, just make them the same!) Like other reviews state, the shower was lukewarm, never hot. Decor was sad in the room (like they spent too much on palm trees and couldn't replace a worn polyester comforter like one from a childhood sleepover), and not super private, as our front door was a 10 foot sliding glass door across a public path. The curtains really need replacing (not functional, and a pain to operate), and the futon/sofa was lumpy/thin - you couldn't sit on it comfortably, which limited our seating options to the dining area. Bed pillows were hard and THICK, as if three flat pillows had been stuffed into one. Overall, we didn't really enjoy being in our room, but the communal areas here were nice. Fine as a place to sleep I suppose, if you spend the entire day out, or at the pool. If you book one of the fancier rooms it might have been better.
Stayed 3 nights in Mar 2023

2/10 Terrible

Katsiaryna

Disliked: Staff & service, amenities
Not worth price Vs money

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great friendly people working here.