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Palms Tulum Luxury Hotel

2.5 star property
Hotel with free parking, near Tulum Mayan Ruins

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Palms Tulum Luxury Hotel

Outdoor pool, pool loungers
Lobby sitting area
Outdoor dining
Property entrance
Interior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Deluxe Apartment

1 bedroom, down duvets, in-room safe, individually decorated

Deluxe Apartment

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About the area

Map
Escorpion street and Andromeda street, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 17 min walk - 1.5 km
  • Gran Cenote - 4 min drive - 4.0 km
  • Tulum Mayan Ruins - 4 min drive - 2.9 km
  • Playa Ruinas - 11 min drive - 3.1 km
  • Playa Paraiso - 18 min drive - 5.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Tacos y tortas el tio - ‬4 min walk
  • ‪La Coqueta - ‬3 min walk
  • ‪Boston’s Tulum - ‬5 min walk
  • ‪Azul Cafe - ‬3 min walk

About this property

Palms Tulum Luxury Hotel

Boutique hotel near Tulum National Park
Palms Tulum Luxury Hotel provides a garden and more. Guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Free bike hire, a round-trip airport shuttle (surcharge) and multilingual staff
  • Beach towels, smoke-free property and concierge services
Room features
All guest rooms are individually furnished, and offer comforts, such as furnished balconies and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
Extra conveniences in all rooms include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LED TVs with digital channels
  • Wardrobes/cupboards, separate sitting areas and separate dining areas

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Free self parking on site

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach towels
  • Garden
  • Pool loungers

Accessibility

  • No lift

More

  • 2 buildings
  • 3 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Separate dining area

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 per cent for credit card payments
Guests must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Private entrance, smart lock

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
3 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 500 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: MXN 700 per accommodation, per stay.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2520 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 500 per night
  • Credit card charges are subject to a surcharge of 4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

Palms Hotel Tulum
Palms Luxury
Palms Luxury Hotel
Palms Luxury Hotel Tulum
Palms Tulum
Palms Tulum Hotel
Palms Tulum Luxury
Palms Tulum Luxury Hotel
Tulum Luxury
Tulum Luxury Hotel
Palms Luxury Condo Hotel
Palms Tulum Condo
Palms Tulum Luxury Hotel Hotel
Palms Tulum Luxury Hotel Tulum
Palms Tulum Luxury Hotel Hotel Tulum

Frequently asked questions

Does Palms Tulum Luxury Hotel have a pool?

Yes, this property has an outdoor pool.

Is Palms Tulum Luxury Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palms Tulum Luxury Hotel?

Self-parking is free at this property.

What time is check-in at Palms Tulum Luxury Hotel?

Check-in start time: 3:00 PM; check-in end time: 5:30 PM. A fee applies for early check-in (subject to availability).

What time is check-out at Palms Tulum Luxury Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Palms Tulum Luxury Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 2520 per vehicle applies.

Where is Palms Tulum Luxury Hotel located?

Located in Tulum City Center, this boutique hotel is within 1 mile (2 km) of Dos Aguas Park and Tulum National Park. Tulum Mayan Ruins is 2 mi (3.2 km) away.

Palms Tulum Luxury Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 293 reviews" "
Rating 8 - Good. 68 out of 293 reviews" "
Rating 6 - Okay. 6 out of 293 reviews" "
Rating 4 - Poor. 3 out of 293 reviews" "
Rating 2 - Terrible. 1 out of 293 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was great in getting me settled in an providing instruction an directions on where I wanted to go. The hotel was clean an spacious. Only bad the internet an tv was down my last day there.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what amazing staff, also spoke great English. We felt like we kind of had the best of two hotels with this because of the quick walk to the breakfast at another location. Also when our pool was being cleaned they would send us to the other hotel so we never had to wait. Huge room and very clean! Everyday!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the Front Desk Clerks were all very knowledgeable and super helpful with anything that we needed, from advice on cool things to do, tips on what types of transportation to use, and recommendations on good places to eat around town.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was lovely and cool before turning the air conditioning on. They had bikes we could use. Laundry place just around the corner. Beach a few kms away. Only downside was the shower didn’t have a curtain of any sort so the water went everywhere
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place for stay in Tulum, clean, everything was in good conditions. I recommend so much.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palms is the best
Fantastic experience with Palms. Grate stuff, everyone’s did a grate job! Thank you guys
Stayed 12 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No WiFi in room. Only in lobby which was very humid and very hot. Had to walk to another hotel for included breakfast.
Stayed 8 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful, accommodating staff; wonderful place, extremely spacious and comfortable, clean, with all desirable amenities, perfect location. Highly recommendable.
Stayed 2 nights in Mar 2019

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little oasis in town. Super warm and welcoming staff - thank you! Within biking distance of the Tulum Ruins, the beach and the Gran Cenote.
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

8/10 Good

Tee, Orlando fl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and the place was clean. Would go back!
Stayed 3 nights in Mar 2019

10/10 Excellent

Yosuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Condo Hotel in Tulum
Very nice Condo Hotel, the room is clean, the staff is nice and very helpful. They rent you a bicycle without a cost and you can go to the beach, Mayan ruin etc in it. A++++!
Stayed 1 night in Mar 2019

8/10 Good

Grecia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the main avenue in the city center and very close to the bike routes that lead to the beach and the ruins. Free use of beach towels and bikes are also a great plus! Staff has excellent recommendations for restaurants and beach clubs to suit your preferences. Staff was welcoming and extremely friendly and helpful! I would definitely recommend a stay here.
Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this place!!very friendly and welvoming staff who are all happy and want to help in every way possible...very large room..more like a condo where yu can cook.separte bedroom....very nice...loved the location, ..enjoyed the breakfast and the bikes that came with it..would definitely stay again
Stayed 5 nights in Feb 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and clean
Had a great stay at Palms Tulum, condo was extremely clean, staff was friendly and helpful, security was provided at night and bicycles available for use (free). Condo is centerally locates in town and about 2 miles (20 min bike ride) to beaches and Grand Cenote. Would recommend Palms Tulum, only con was WiFi was intermittent on the 3rd floor condo, but worked great poolside.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and beautiful. Service was spectacular. Only thing is the internet signal is very weak, and the pool is really small.
Stayed 4 nights in Feb 2019