Shangri-La Hotels and Resorts, Tuaran hotels

"Old property. Need renovation. "

"Fantastic Hotel in KK! Staff were friendly, engaging and helpful. The front desk staff helped us organize a couple of great tours and transportation. The breakfast is a must, sooo good! The pool area is gorgeous and bar staff is attentive and funny. Location is convenient for waterfront, markets, jesselton ferry terminal. Rooms were amazing, quiet, comfortable. Definately go for the water view! Worth every penny, loved it! "

"Excellent staff assistance"

"Good breakfast offerings albeit very busy and some guests desperately hungry. Nice pool and good gym. Entrance foyer doesn’t have any real ambience although there is a coffee shop and the in house nightclub can get quite loud. Friendly staff. Room serviced each day. It’s a Hilton."

"The staff, the staff, the staff. Such genuine helpful staff quick to resolve any problems. Genuine smiles. The East Malaysians are the best hosts."

"This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens."

"I have traveled the world many times. Over 1,000,000 miles in the air last I checked. I have stayed in slums and I have stayed in resorts. This is the best place I have stayed by far and for a great price. The food was great, staff was very friendly and attentive, all spoke English pretty well. The room service was divine and the buffets were insanely assorted and delicious. It is a short boat ride to different islands for snorkeling and water activities. Additionally if you upgrade you get access to free food and alcohol for afternoon tea and adults time in the restaurant. They also have so many activities for children and you can drop your child around 11am and have that romantic vacation you have been wanting while your kids play."

"Staff were super friendly and helpful."

"Only overnight stay to catch a flight. Hotel stay generally pleasant. Breakfast provided. Only drawback is the hotel is located on the wrong side of the city on a very busy road."