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Mercure Kota Kinabalu City Centre

4.0 star property
Hotel with 2 restaurants, steps from Jesselton Point Ferry Terminal

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Kota Kinabalu City Centre

Indoor pool, outdoor pool
Minibar, in-room safe, desk, iron/ironing board
Exterior
Front of property
Aerial view

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
The price is S$64
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 Bedroom

Coffee/tea maker, electric kettle, eco-friendly cleaning products

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Separate bedroom
Private bathroom
  • 63 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms

Minibar, in-room safe, desk, iron/ironing board

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Separate bedroom
Private bathroom
  • 80 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Executive Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View

View from room

Superior Room, 1 King Bed, View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Bidet
Rainfall showerhead
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 3 Bedrooms

Coffee/tea maker, electric kettle, eco-friendly cleaning products

Suite, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Flat-screen TV
Separate bedroom
Private bathroom
  • 112 sq m
  • Sea view
  • Sleeps 5
  • 3 Double Beds

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Bidet
Rainfall showerhead
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds, View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 2 Single Beds, View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Bidet
Rainfall showerhead
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Eco-friendly toiletries
Private bathroom
Bidet
Rainfall showerhead
Hairdryer
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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8.4 out of 10, Very good, (1000)
The price is S$100
includes taxes & fees
5 Dec - 6 Dec
Hyatt Regency Kinabalu
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About the area

Map
41, Jalan Gaya, Pusat Bandar, Kota Kinabalu, Sabah, 88000

What's nearby

  • Gaya Street Sunday Market - 7 min walk - 0.6 km
  • Suria Sabah Shopping Mall - 8 min walk - 0.7 km
  • Jesselton Point Ferry Terminal - 10 min walk - 0.9 km
  • Kota Kinabalu Central Market - 13 min walk - 1.1 km
  • Imago Shopping Mall - 4 min drive - 3.6 km

Getting around

  • Tanjung Aru Station - 9 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 16 min drive

Restaurants

  • ‪Café on Fifty5 - ‬3 min walk
  • ‪Boost Juice Bar - ‬7 min walk
  • ‪Shoney's Dining & Bar - ‬2 min walk
  • ‪On23 - ‬5 min walk
  • ‪Pound - ‬10 min walk

About this property

Mercure Kota Kinabalu City Centre

Upscale hotel near Suria Sabah Shopping Mall
Close to Jesselton Point Ferry Terminal, Mercure Kota Kinabalu City Centre provides a coffee shop/cafe, dry cleaning/laundry services and 2 bars. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Italian cuisine. Free in-room WiFi and a gym are available to all guests.
Other perks include:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), a porter/bellboy and 1 meeting room
  • Wedding services, a 24-hour front desk and a banquet hall
  • Luggage storage and smoke-free property
Room features
All 226 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping and desks

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 65 for adults and MYR 32.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Compass
  • Fratini's
  • Mou Passant

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 25 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MYR 65 for adults and from MYR 32.5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
Mercure Opening September 2016 Hotel
Mercure Kota Kinabalu City Centre Opening September 2016
Mercure Opening September 2016
Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
Mercure Opening November 2016 Hotel
Mercure Kota Kinabalu City Centre Opening November 2016
Mercure Opening November 2016
Mercure Kota Kinabalu City Centre Opening April 2017 Hotel
Mercure Opening April 2017 Hotel
Mercure Kota Kinabalu City Centre Opening April 2017
Mercure Opening April 2017
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre (Opening December 2017)
Mercure Kota Kinabalu City Centre (Opening April 2017)
Mercure Kota Kinabalu City Centre (Opening November 2016)
Mercure Kota Kinabalu City Centre (opening March 2016)
Mercure Kota Kinabalu City Centre (Opening October 2016)
Mercure Kota Kinabalu City Centre (Opening September 2016)
Mercure Kota Kinabalu City Centre (opening June 2016)
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City
Mercure Kota Kinabalu City Centre Hotel
Mercure Kota Kinabalu City Centre Kota Kinabalu
Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu

Frequently asked questions

Does Mercure Kota Kinabalu City Centre have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM to 8:00 PM.

How much does it cost to stay at Mercure Kota Kinabalu City Centre?

As of 21 Nov,2024, prices found for a 1-night stay for 2 adults at Mercure Kota Kinabalu City Centre on 24 Nov,2024 start from S$64.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Kota Kinabalu City Centre pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Kota Kinabalu City Centre?

This hotel doesn't offer parking.

What time is check-in at Mercure Kota Kinabalu City Centre?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Mercure Kota Kinabalu City Centre?

Checkout is at noon.

Where is Mercure Kota Kinabalu City Centre located?

Located in Downtown Kota Kinabalu, this hotel is within a 10-minute walk of Gaya Street Sunday Market and Suria Sabah Shopping Mall. Jesselton Point Ferry Terminal is steps away.

Mercure Kota Kinabalu City Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 202 out of 670 reviews" "
Rating 8 - Good. 290 out of 670 reviews" "
Rating 6 - Okay. 100 out of 670 reviews" "
Rating 4 - Poor. 53 out of 670 reviews" "
Rating 2 - Terrible. 25 out of 670 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Virendra, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

satoshi, fujieda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor of toilet, and sink area are wet every time due to water leakage.
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Worth with the price
Big room. Comfortable bed. Strong water. Small bathroom and toilet.
Stayed 2 nights in Jul 2024

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough hotel. My wife has diabetic medication that needs to keep cool so we like to use freeze packs as we travel to keep the meds cold. The rooms don’t have a freezer and the hotel would not freeze the packs for us. Every other hotel in Borneo was willing to do this for us. Security guard out the front (Aidi) was very helpful and organised a taxi to get us to the airport when our Grab failed to pick us up. We are very greatful to him for ensuring we made it to the airport in time. Sister in law left her phone at the hotel and the staff kept it safe until we returned to pick it up a few days later. Again we were very grateful however I was a little surprised they didn’t contact us when they found it originally. We didn’t contact them for a few days after we realized where we had left it.
Stayed 2 nights in Jul 2024

8/10 Good

Ka Wei

Stayed 6 nights in Jun 2024

2/10 Terrible

Marisa

Disliked: Cleanliness, amenities, property conditions & facilities
I bought the brand, we were very dissatisfied. We add the choice because we needed a 2 bedroom unit. We should have just got 2 rooms somewhere else
Stayed 3 nights in Mar 2024

6/10 Okay

Leon

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Yog Gin

Travelled with group
Liked: Cleanliness, room comfort
Mercury hotel Kota Kinabalu
Hotel is conveniently situated in the city centre. A short walk to the harbour and markets, restaurants, and a shopping mall. Rooms are spacious and has everything a traveller might need. As with most hotels in Malaysia, it needs some housekeeping attention and maintenance.
Stayed 3 nights in Feb 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

lau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was comfy, room seemed abit dated for a new hotel. Hinges of the shower were creaking and lots of dirt under the sink. Hotel had terrible access road as we were driving, and parking was not available and had to park at govt issued parking on the road side. A car next to us had its window smashed in one morning, and I guess that shows the lack of safety without own compound.
Stayed 2 nights in Jan 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful and accommodating.
Stayed 4 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a busy area with lots of dining options. It's steps away from the ferry port which takes you to the surrounding islands. I found the staff less helpful compared to other SE Asian countries, things like not helping with booking tours. Little things like not greeting you when you walk by the front desk, but that really was not an issue, just a noticeable difference from other places. Overall, the hotel is good and i would recommend a stay here.
Stayed 3 nights in Dec 2023

8/10 Good

Alex Fong

Business traveller, Travelled with partner
Staff are helpful and friendly.. would be good if can provide parking space.
Stayed 2 nights in Dec 2023

4/10 Poor

Holly

Stayed 2 nights in Nov 2023

4/10 Poor

NOEL

Disliked: Cleanliness, property conditions & facilities
1. Requested adjoining room was totally ignored (not communicate to from agent to premises). Instead two rooms next to each other was provided with twin beds (not as selected choice earlier) 2. Shower hose was broken for both rooms upon check in. 3. Toilet bowl blocked on 1st day check in. 4. The floor was not vacuum cleanly during house keeping, still found food debris on the floor from previous guest. 5. Cloth hangers are not in good condition. 6. Room is small and no privacy for toilet and bathroom.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
Very clean and comfy. Great view of the bay. Limited local TV channels. Would stay again.
Stayed 2 nights in Nov 2023

6/10 Okay

Margaret

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Noorshafiq

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All facilities available in one roof. Breakfast was nice, variety of food to choose. Perhaps some area require some restoration. Overall, it was a good stay.
Stayed 3 nights in Sep 2023

6/10 Okay

YONG HIN

Stayed 1 night in Sep 2023

8/10 Good

leon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2023

6/10 Okay

Julie-ann

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Was our first time to Kota Kinabalu and the room we were given was dissappointing as I specifically picked this location to have a sea view, might have been my fault for not reading the rooms correctly but the hotel didnt seem busy so we could have been moved but we were not. The foyer was welcoming but once up onto the floors the presentation here is in need of a refurbishment. Rooms not very sound proof and door do not soft close so the comings and goings of others was very loud at all hours. Pool area was the best view and staff their were extremely friendly and helpful. Would stay again but would make sure to get a better room.
Stayed 4 nights in Jun 2023

8/10 Good

Yun Hung

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 9 nights in Jun 2023

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness
The family room was awesome, the view to the harbor is nice, but: 1.The Wi-fi did not work, 2.they have no hand towels!?! 3.toilet paper finished on first use 4.the internal phone was broken 5.the breakfast was simple and paid apart.
Stayed 2 nights in Jun 2023

10/10 Excellent

Yen Leng

Stayed 2 nights in May 2023