6/10 Okay
Verified traveller
2 Dec,2018
Liked: Staff & service, property conditions & facilities
room was clean and OK, all else in decline
Have stayed here many times without incident. Always gave 5 star rating previously. Unfortunately the recent problems in Nicaragua have affected this hotel negatively. We were the only clients during our 2 night stay. Pool was not clean, rather milky white water too questionable to enter after we saw it in light of day. Room OK no complaints. Dinner food horrible, almost not edible. Everything is microwaved. Office admin. was cook in the kitchen. Fed my hamburger to the dog. We prepaid for "cook to order breakfasts" and were notified upon arrival that we would not be receiving them (4). NOT GOOD, as almost all restaurants in the area have closed leaving almost nowhere to eat out, and we were really depending on those breakfasts to start the day. Made us go hungry. Breakfast included was primary reason we booked there, thus our strong disappointment. No one was there to check us out @ 7:30 am, we were asked to wait there until 9am for the person to arrive for this purpose. We declined and left as was ridiculous request. Place is running on empty. So unfortunate as was one of our go to places for our monthly trips to Nicaragua.
Verified traveller
Stayed 2 nights in Nov 2018
