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Sutton Place Hotel Ueno

2.5 star property
Find your tranquility amidst the bustling city at this cozy hotel near Ueno Park. Store your luggage securely and connect to what matters most.

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Sutton Place Hotel Ueno

In-room safe, desk, soundproofing, iron/ironing board
Full-sized fridge, microwave, toaster, rice cooker
Exterior
In-room safe, desk, soundproofing, iron/ironing board
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Laundry
  • Air conditioning
  • Kitchen
  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Twin Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Free extra futon mattress
Private bathroom
Deep-soaking bath
  • 17.2 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Single Room

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Free extra futon mattress
Private bathroom
Deep-soaking bath
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Free extra futon mattress
Private bathroom
Deep-soaking bath
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Sofa bed
Free extra futon mattress
Separate bedroom
  • 34.7 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Full-sized fridge/freezer
LCD TV
Free extra futon mattress
Private bathroom
Deep-soaking bath
  • 18.7 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Bathroom

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Interior

Junior Suite

  • Sleeps 4
  • 2 Single Sofa Beds and 2 Single Beds

View all photos for Standard Single Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Bathroom

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

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8.0 out of 10, Very good, (1003)
The price is S$112
includes taxes & fees
2 Feb - 3 Feb
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About the area

Map
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005

What's nearby

  • Ueno Park - 9 min walk
  • Tokyo National Museum - 11 min walk
  • Sensoji Temple - 2 min drive
  • Tokyo Skytree - 4 min drive
  • Tokyo Dome - 5 min drive

Getting around

  • Inaricho Station - 7 min walk
  • Keisei-Ueno Station - 9 min walk
  • Tokyo (NRT-Narita Intl.) - 68 min drive

Restaurants

  • ‪大江戸そば - ‬12 min walk
  • ‪晴晴飯店 - ‬1 min walk
  • ‪ニコBAR ケ・セラ・セラ 上野店 - ‬1 min walk
  • ‪祥龍刀削麺荘上野店 - ‬1 min walk
  • ‪陣矢東京油そば伝承館 - ‬2 min walk

About this property

Sutton Place Hotel Ueno

Hotel near Ueno Park
Close to University of Tokyo and Sensoji Temple, Sutton Place Hotel Ueno provides amenities such as laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A vending machine, smoke-free property and luggage storage
  • A front desk safe
Room features
All 50 rooms have comforts such as air conditioning and bathrobes, in addition to perks such as free WiFi and desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with deep-soaking baths and bidets
  • 32-inch LCD TVs with digital channels
  • Communal kitchens, full-sized fridge/freezers and microwaves

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Accessibility

  • Hardwood flooring in room
  • No lift
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Shared kitchen access
  • Toaster

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 4:30 PM - 8:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Sutton Place Hotel Ueno Hotel
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Hotel Tokyo

Frequently asked questions

Is Sutton Place Hotel Ueno pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sutton Place Hotel Ueno?

This property doesn't offer parking.

What time is check-in at Sutton Place Hotel Ueno?

Check-in start time: 4:30 PM; check-in end time: 9:00 PM.

What time is check-out at Sutton Place Hotel Ueno?

Checkout is at 11:00 AM.

Where is Sutton Place Hotel Ueno located?

Located in Ueno, this hotel is within a 10-minute walk of Ameyoko Shopping District and Ueno Park. Sensoji Temple and University of Tokyo are also within 1 mile (2 km). Inaricho Station is 7 minutes by foot and Iriya Station is 10 minutes.

Sutton Place Hotel Ueno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 204 reviews" "
Rating 8 - Good. 75 out of 204 reviews" "
Rating 6 - Okay. 34 out of 204 reviews" "
Rating 4 - Poor. 19 out of 204 reviews" "
Rating 2 - Terrible. 4 out of 204 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

TECK FATT

Stayed 2 nights in Jan 2025

8/10 Good

Laurin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located 5 minutes walk from Ueno Station. Easy check in and check out. Across the road is a 711. Exhaust fans in bathroom would be good in winter as high condensation after 4 people showering.
Stayed 3 nights in Jan 2025

8/10 Good

Veerasit

Travelled with family
Liked: Cleanliness, staff & service, amenities
Moderate price for good room size, walkable area, Check-in time at 16:30 is too late, no breakfast provided but lots of fast food restaurant in the area
Stayed 6 nights in Dec 2024

8/10 Good

Grace

Liked: Cleanliness, staff & service
The room is small like most Japan hotel. Even the check in lobby area is rather small. But conveniently located.
Stayed 2 nights in Dec 2024

6/10 Okay

Sin man chris

Disliked: Cleanliness, property conditions & facilities
Not clean

8/10 Good

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service
Card keys will be more convenient
Stayed 4 nights in Nov 2024

10/10 Excellent

Pioray

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 2 nights in Nov 2024

6/10 Okay

Alfred

I didn’t know much about this hotel before booking. It is based on self help e.g. 1. Throughout my stay from Nov 04 to Nov10, upon check-in, I was told no staff will enter the room to change bed sheets, also not cleaning. I was instructed to take litter to collecting bin on 2 fl. 2. I was also told for used/dirty towels, I must return to 2fl. collecting bin, and pick up clean towels from 3fl office. 3. In the 5 times I went to 3rd floor check in counter, always greeted by a new face and many staffs only speak very basic English. Some Can’t give clear / understandable answers. 4. When I checked out on Nov 10, around 7:15am, there’s no staff on duty at the office counter. There’s a notice: telling guests just return the room key into a small box for checking out. The above is not complain, just let your company know the real situation.
Stayed 6 nights in Nov 2024

8/10 Good

H D

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

8/10 Good

Wai Heng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Oct 2024

6/10 Okay

Kumiko, kensington

Stayed 1 night in Oct 2024

8/10 Good

Wai Heng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Anna

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

KENJI

Stayed 1 night in Oct 2024

8/10 Good

Wai Heng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

judi

Travelled with family
Stayed 9 nights in Oct 2024

10/10 Excellent

PILYOUNG

Stayed 1 night in Oct 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the heart of Ueno
Great stay! Prime location. It’s close to Ueno station and the Ueno Kesei Skyliner if you’re flying in from Narita Airport. The rooms are small, and the bathroom layout is different than what you see in most Tokyo hotels, but it’s cozy. Most staff didn’t speak English but they’re so great and will help with anything! Will be back soon!
Stayed 1 night in Oct 2024

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was convenient.
Stayed 3 nights in Oct 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Oct 2024

2/10 Terrible

Clint M

Stayed 1 night in Sep 2024

6/10 Okay

Siyi

Disliked: Property conditions & facilities
Building is old, toilet and bathroom together, old tiles on the wall, bad smell in the corridor.... Reservation staff was nice but not skillful enough. They were not really handling it well when my reservation info didn't show up right away and I was fretting. Staff started to speak Chinese to me although I told him I prefer Japanese. And having to insist on that for 3 times to have him switch to Japanese was also not well... Bed was good but towels give an unpleasant smell. I believe for this quality, the price is so much overrated.
Stayed 1 night in Oct 2024

4/10 Poor

Clint M

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pros: Excellent service at front desk. Cons: Only one tiny elevator for entire hotel, hotel needs a major renovation to update everything, tile in bathroom floor and around sink needs to be cleaned, no lobby area (check in is on the third floor in a 12x12 sq ft room), emergency exit that leads to staircase outside of building does not have secured doors on each floor, ugly old brown towels in bathroom.
Stayed 3 nights in Sep 2024